Top positive review
Watch out below: UPDATED
Reviewed in the United States on October 2, 2018
I really wanted to give this a great review. Simple to use, does a great job. So quiet you can run it at night.
However, the sensors are mediocre at best. After multiple successful uses, I decided to run it at night. Woke up the next morning to find it at the bottom of my stairs, and not at it's dock. Ran it during the day after a charge and everything seemed to be working well. When suddenly I hear it tumbling down the stairs again . This now happens with such frequency, that it's defeated the purpose as I have to constantly watch it.
I purchased this one specifically for the sensors. Just wish they were better, at actually detecting the stairs they were designed for.
If you don't have stairs, this is a great device. Battery life is great. Noise level is quieter than I expected. Not to mention after multiple falls down the stairs I can assure you the build quality is second to none. It's even taken multiple chunks out of my white enameled baseboards on it's tumbles, but this little bad boy just keeps going.
Unfortunately even with all those great things I couldn't be more disappointed.
Buy at your own risk. Or I'm sure you can find a decent baby gate while you're on Amazon site anyways to add to your purchase.
Eufy customer service is fantastic within hours of posting my review I heard from them as they were wanting to correct the problem. I shipped the defective unit back and had a replacement within days. I waited a while to update this review as I wanted to make sure these drop sensors and vacuum were working as designed. 2 weeks in and not one drop down the stairs! Much happier this time around. Definitely happy with my purchase
Thank you Eufy for a great product and great support.