Top critical review
December 3, 2017
Edit: the table is great, but the customer support/service from JOOLA is the worst I've ever experienced (not exaggerating). First of all, my original inquiry regarding the missing pieces took 8 days, and that was after a follow up email from me. The missing parts then took another 40 (yes, forty) days to arrive and were partially defective when received, which I was able to fix at home, but it wasn't well received after waiting nearly 2 months to get all of the ordered product. The original package included a coupon to get free balls if submitting a review online, which I did (below). I never received the balls, and when inquiring with customer service, they said the order was being filled. I've followed up twice now, with no response.
Table = 5 stars, less 1 for the incomplete package and painful/timely process to get all the pieces.
Service = 0 starts
Net Score = 2 stars
I've been contemplating getting a table tennis set for a while now, and am glad to have spent the extra dollars for a great quality one! The build quality of this table is fabulous. Assembly was SO simple and only took 15 minutes. Folding it up for minimal space storage is wonderful, and folding it down and putting it into place for play is absolutely pleasing.
The product was missing the ball holder plates and the abacus scorer pieces, which JOOLA promptly sent out as soon as I was able to reach them. Those pieces are en route, but I'm sure they will be of excellent quality as the rest of the table is.
Family and friends have been enjoying the table with me for the couple weeks that I've had it so far.