Amazon.com: Customer reviews: COWIN E7 PRO [2018 Upgraded] Active Noise Cancelling Headphone Bluetooth Headphones with Microphone Hi-Fi Deep Bass Wireless Headphones Over Ear 30H Playtime for Travel Work TV Computer Phone - Red
I've sent this concern to firstname.lastname@example.org based on instructions from a note inside one of the product boxes. My mail server responded that email@example.com no longer exists. We've purchased 4 pair of these headphones in the last 8 months via Amazon. They've been subject to daily but careful use. They sound good, and they have long batter life. That said, THEY WILL BREAK. The beak point will be at the pivot point above the ear cuff. We have two pair, one 2018 model and one 2017 model, that have come loose and will not hold. Repairing this issue isn't trivial. Tape and glue do not hold on the plastic casing, and arresting the pivot point only causes them to be uncomfortable. Given that we expect the remaining two pairs we possess to fail, and that the support path is broken, we do not recommend this product. You will only be irritated by their eventual failure due to a design flaw. The pivot point isn't robust enough or composed of materials adequate to sustain the device's structural integrity. You might get a few months of use---more if you use them lightly, but do not expect them to last.
I’m still able to hear a fairly quiet TV while listening to audio books. They barely do anything to cancel out coworkers talking while I try to focus. I’m very glad I didn’t buy a second pair for my wife and our upcoming plane trip. The headphones are probably decent for the price range, but I wish I was more suspicious about getting good nc for under $100.
The only reason I left 2 stars is b/c there’s a tiny amount of nc, the sound is decent, and they’re comfortable.
This was my second pair of Cowin NC headphones. Each around $100. I liked everything about them except the below issue so after getting first pair returned (no easy task), I tried a different model. Same issue.
To be fair EVERYTHING seems to work great EXCEPT noise cancelling.
If you try to use them in NC mode on a plane, you get this incredibly annoying "thrumming/beating" sound. It may go away for a few seconds if you adjust the earpads but it will come right back. Makes it impossible to relax or sleep with them on.
I have used others before (I had my Jabra for YEARS and they never did this). I can only assume that Cowin has never actually tested them on a flight.
Also Cowin Customer support stinks. Multiple attempts to contact them on this issue resulted in NO CONTACT back from Cowin. I finally had to get Amazon to step in and refund my money for failure to honor their warranty.
Update - out of the blue Cowin contacted me and wanted to make it right. They're sending me a replacement set of headphones that's supposed to solve the problem. Will update this once I receive them but I have to say I'm very pleased and surprised that they would extend this effort
Rant warning. I fell for the good reviews but i guess people are too easy to please now days. The sound on these is a little meh. everything seems to sound muffled, high notes are all dead, something i could've lived with given the price range but the deal breaker for me was the location of those stupid buttons. The volume up is down behind and the volume down is up in front!! wtf? WHY? in the same way clicking once the back button goes to the next song and the front button goes back. The buttons are labeled + and -. Every time i wanted to press buttons i had to reverse my thinking up is down and back is front.... The pivot of these 2 is the everything else button, i made a few calls accidentally. Was it really that much more difficult and expensive to put a separate button just to handle phone calls, maybe on the other side? Whoever designed these things never bothered to used them in real life i'm guessing. I could wear them backwards and it all makes sense but the angle doesn't feel right.... Other than that, they feel comfy and the noise cancellation works but feels more like the volume goes up too...
As soon as I opened the box, the headphones felt very loose to me. They're not as solid as the Bose or Beats headphones I've been using for my daily run. Sure enough, as soon as I started walking there was an audible "thud" every time I took a step; running is absolutely out of the question with these headphones. The sound quality was disappointing as well. I am a classical music fan, so articulation - the ability to clearly hear each instrument -- is important. With the Cowin E7 Pro, the heavy bass overwhelmed the higher tones. Similarly, high notes in choral music have many artifacts. In sum, I don't understand why these headphones earned such rave reviews on Amazon. I guess it's OK if you work in an office or sit on a plane, and don't care much for the quality of the sound. But for the audiophile, and those who want to exercise, this set is definitely not recommended.
When comparing products to buy, I am typically biased when I see that Amazon's Choice label staring back at me. That is a pretty bad habit, but it has proved very useful thus far for electronics and their related accessories until now. Product reviews for this item are stellar, the company website has great product insights, however these were not enough to justify me keeping this product.
I work and go to school full time. Essentially I was looking for a product that would transition between productivity and entertainment with ease. This is not a multipoint Bluetooth device. What this entails is that it can not pair to both my laptop and my phone. Needing to pause my online lecture and take off these headphones to take a call seems pretty silly at this point when there is already a Bluetooth device on my head.
Noise cancellation is questionable at best. I travel twice a year, which isn't too much, but I can tell that it wouldn't help too much. 10 minutes away from me is a large airport complex, and airplanes take a direct flight right over my house 24x7. Down the street from me is a set of train tracks for commercial shipping. The low drumming sound doesn't do a good job of suppressing those sounds.
Even though this product is not a multipoint Bluetooth device, I found the pairing to be pretty easy. Unpair from my laptop and the device pops right into my Bluetooth list on my phone, select it and go (and vice versa). Several small steps, but easy... BUT NFC pairing does not work as advertised. It is listed as a product feature, but it just does not work.
Sound quality is ok, but does not deliver. The free AKG wired headphones that came with my Galaxy S10 offers a richer sound and bass quality that feels natural. There is even a Doly Atmos optimizer on the S10, but it didn't bring the sound alive on these headphones in either a wired or Bluetooth connection.
I listed a lot of cons, but here are some pros - Amazing range! I walked 50 yards away from my laptop, and the sound still came through (this is with me keeping the house door open - Once you break in the cushions, these are very comfortable - They stay on your head for working out (just stay away from anything over a light jog) - Feeling for the buttons located on the right ear "triangle" is a little unnatural, but becomes easier with muscle memory - The switch on the bottom pad makes it very quick to toggle the device off, on, or on pure ANC mode
I'll start with the good. I got the blue ones and they look amazing. The sound quality on these is also really nice. They sound much richer and fuller than the headphones I was replacing, and I think you'd be hard-pressed to find better sound quality at this price point. The noise cancellation is also great for my needs. Even with the noise cancellation off, the sounds of the subway were muted significantly and my commute was much more pleasant with these headphones. I never actually turned on the noise cancellation function because I didn't need it.
Now the bad. Some of these are minor annoyances, but some are deal breakers that are going to cause me to send these back, unfortunately:
- Minor, but worth mentioning: the headband on these seems pretty slippery. They're always sliding down off the top of my head and I keep having to adjust them. I haven't found a position yet that helps them stay up.
- You can't use these headphones in wired mode without turning them on. Maybe this is a general feature of noise canceling headphones & I just wasn't aware, but it definitely surprised me. On my old headphones, I could still use the headphones wired if the battery was dead, but with these I can't.
- Without ever using the noise cancelation, I got about 12 hours of battery life - 10 hours on Bluetooth + 2 hours wired. Now, this got me down to 30% battery, but it may as well have been zero because . . .
- Dealbreaker #1: At 30%, the headphones started intermittently playing a tone like a telephone busy signal to let me know that the battery was low. This tone repeats after a short interval and never stops repeating, so whatever you're listening to from that point on will be interrupted and for me, it makes these headphones unusable until charged again. Possibly a minor annoyance for some, but when it starts happening during a conference call, it becomes a little more major. It also happens in both wired and Bluetooth mode, so switching to the cable doesn't help.
- Dealbreaker #2: Using Bluetooth with my Macbook Pro running the latest macOS results in intermittent stuttering of whatever your listening to. I've since seen that others with macOS also have this issue, so I suspect that it's at least partially Apple's problem, but this is the machine I have and I need the headphones to work with it. This doesn't happen using wired mode, for what it's worth.
I'm really bummed about the downsides because if not for those, these headphones would be the best bang for the buck easily. But I can't see any way to work around the flaws to make them work for my needs, so I have to send them back.
I really wanted to like these. It's a great deal at $79.00... If it worked better. I got a set with a louder right side than the left. The noise cancelling also barely worked - if it did at all - hard to tell. And, the "monitor" setting for hearing outside sounds while wearing the headset sounded like I was listening using a very cheap and tinny microphone pick up. I used these during some doctor's visits and as long as I kept some music playing, it wasn't too bad. However, just the headphones alone and the noise cancelling didn't seem to do much at all to aquarium pumps, or, fans, or AC running, much less people talking and TV's going. I wasn't expecting much - just less of all that. What I got was about the same volume, only with a different tone to it. The Bluetooth seemed to work very well off my phone, Ipad, and computer - just a brief hassle in changing devices. If they were sold as "headphones" only they'd be "OK." Maybe they were just trying to do too much for too little money... If they worked better all around, I'd keep them, but, I hope I can spend up and do better. Oh, and I wondered why people kept looking at me - these things are unexpectedly big. Not classy looking at all. I look like a radio operator in an old black and white movie wearing these. Again, not expected...
Not sure why these headphones have such high reviews from so many people. The sound that they produce is muffled and base heavy when NC is on (which is the mode most of you will have it on most of the time). I don't travel on planes that often or stand next to an AC/Furnace unit that produces a constant humming noise or find myself often in a situation where a constant humming noise is an issue. Therefore based on all of the reviews, the noise cancellation functionality will not be much of a game changer for me. I am although often in a noisy (chatty) work environment where I have people talking around me which again as the reviews point out not what the Noise Cancellation was built for. Otherwise I can still hear my coworkers talking although slightly muted yet more clearer. The sound they produce seems muffled and base heavy. When I compared these to my plantronics headset I use for calls (USB) I seem to get much better/clearer sound from them and they seem to block out more of the conversations than these. Therefore for me this was a clear return. I believe you can get over the ear headphones that make much better sound and will isolate more noise for about the same price or cheaper.
***update 10/30/2019 This company now reached out 3 different times trying to "buy" my review, which answers the question as to why it has such a high review score. Buy at your own risk.
The Cowin E7 did a decent job of noise cancelling which was my main reason for purchasing. However part of the small plastic peg that attaches the head piece to the right earphone just broke off and now the earphone hangs by the wires and is useless. Very disappointing after such a short period of careful use. I see from the reviews that this has happened to others also. Too late to return to Amazon and warranty says they don't cover physical damage. This was not my fault! Edited to add that my warranty was with Square Trade and, after an online chat to explain exactly what happened, they did offer to repair the headphones. Trouble is it can happen again because of the design so I would like a refund not a repair but Square Trade says they always attempt a repair first. Update - January 29, 2019 - After unsatisfactory response from the 3rd party warranty company, I contacted Cowin customer support directly and the service was excellent! They offered to replace the earphones and when I said I would prefer a refund they immediately refunded my full purchase price.