Amazon.com: Customer reviews: eufy by Anker, BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin, 1300Pa Strong Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets

Top positive review

Best Petsitter Ever

Reviewed in the United States on August 1, 2018

I don't consider my house clean unless the floors are spotless. With 2 dogs and 2 cats (one of whom sheds enough to knit a sweater each year), my house rarely meets my own unattainable standards. Eufy gets me close.

When I first fired up this gizmo, my husband stood--arms akimbo and brow raised-- wondering what sort of nonsense I had wasted our money on now. Eufy bumped into EVERYTHING like a drunken, mischievous toddler. The pets were perplexed, wondering what this strange new animal was. I ended up emptying the bin 6 times on that initial run, much to my horror. Where had all this filth come from?

Eufy has gotten smarter since, yet is still foiled by the bathroom vanity, getting stuck and crying for help. She makes it back to her dock most nights so long as an errant rug or dog doesn't waylay her. She frequently gets high centered on the lip between our tile and hardwood floors. She's eaten more than a few dog toys as well.

She does not get along with our French Bulldog, Jussi. He's quite mad that her name and his are so close in pronunciation. This is not helped by the fact that she keeps running into his ankles whenever he least suspects. Jussi has declared an all out war on her much to the delight of our sadistic felines who observe the goings on from far above. There's a metaphor in there somewhere, I'm sure.

Pros:
- excellent battery life
- entertaining for pets, guests, your permenantly stoned uncle, etc.
- sparkly clean floors
- beautiful, sleek design
- fits under almost all our furniture

Cons
- harasses the dog, though he does deserve it

3,990 people found this helpful

Top critical review

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Lisa

Ratings inaccurate

Reviewed in the United States on August 6, 2018

I ordered this vacuum and when I read the set up instructions, I was shocked to learn it basically needs its own room to dock in. There needs to be 6 clear feet on each side and several feet in front. It’s ironic since I purchased it for a small home never thinking it’s docking space would be an issue. I also was unable to provide this review for several weeks leading me to conclude that the ratings are inaccurate.

I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.

1,775 people found this helpful

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Lisa

Ratings inaccurate

Reviewed in the United States on August 6, 2018

Color: BlackVerified Purchase

1,775 people found this helpful

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1818 comments

ERutland

I loved it for the three days that it worked

Reviewed in the United States on June 25, 2018

Color: BlackVerified Purchase

Mine broke on the third day. It was amazing for the first few days and I'm really sad that it didn't last. It kept beeping with an erroneous error code and nothing would make it reset or work again so it is getting sent back. We have tile and hard wood and a few low pile rugs and I'm very happy with how it worked but it seems I'm not the only one who had one broken right away :/

566 people found this helpful

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11 comment

Kathleen P. Devine

Stops working and warranty not honored.

Reviewed in the United States on September 20, 2018

Color: BlackVerified Purchase

I can't believe I bought a second one when the first stopped working and I was waiting for them to honor the warranty. Now the new one doesn't work either and I've only used it 4 times. So disappointing.

299 people found this helpful

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55 comments

Lisa

Broke 60 days after purchase

Reviewed in the United States on August 5, 2018

Color: BlackVerified Purchase

Seems ok at first but stopped working 60 days after purchase. Drives in circles for 30 seconds then shuts itself off!

242 people found this helpful

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44 comments

lynn harris

It came used

Reviewed in the United States on August 23, 2018

Color: BlackVerified Purchase

I ordered the vacuum, new, because my old one died. I was extremely excited for it to come. but boy was I let down. When I received the vacuum and opened the box I find that it's a little dirty on the outside. Looking past that, I get ready to put all the parts together, to find out that they are in fact intact already, and have both human hair and dog hair lodged in them. I open the compartment where it collects dirt, to find dirt, hair, and just general grim that you would expect from a well-used vacuum. The instructions were even in a holiday ziplock bag, which was a nice touch. Needless to say, I returned it, but now I'm at a loss as to which vacuum to purchase.

233 people found this helpful

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1010 comments

Desi

Dont buy

Reviewed in the United States on October 28, 2018

Color: WhiteVerified Purchase

Not impressed with this. Buy an ilife. Much cheaper and works a lot better. This gets stuck all the time. It stops frequently. The bin isn't as big as the ilife. This does not clean in corners well. Leaves behind lots of hair. My ilife doesn't. I put my ilife upstairs and bought this for downstairs. I wanted to compare the 2.

178 people found this helpful

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22 comments

Christopher M. Schulter

Hardware / Software Issue

Reviewed in the United States on January 13, 2019

Color: BlackVerified Purchase

First, I would like to say that Eufy customer service has been exceptional.
The issue; I have had three of these 11S Vacs. All three of them experienced the same issue. After approx 4 months of use, they would not function properly on any carpet surface. Light beige to the color carpet shown in video. They kicker is, all three units would work fine on hardwood or linoleum floors. I have a Sharp and I Robot units for over a year and both work great on carpets. However, the Eufy 11s cleans so much better than either of the others.
With three dogs in the house - HAIR!

Update -- Eufy is trying to say that all three units I sent back, had scratched bumper lenses. That is why they quit functioning properly. I want them to explain to me if the scratched lenses are the cause of the unit failure on carpet -- Why does all three units work correctly on non carpeted surfaces?

Update-- 1/16/2019 / Eufy Anker has agreed to refund purchase price, including a prepaid shipping label. Also offered to send me a $40 item from their Amazon Store as a gift. Like I said, customer service is great. Also, I believe they actually have understood what I have been trying to say. Hope they fix the issue. I would buy again once the issue has been corrected. Their build quality seems to be spot on.

117 people found this helpful

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11 comment

SLK

THIS IS USED NOT NEW! AND NOT SENT "REFURBISHED" OR CLEANED UP

Reviewed in the United States on July 15, 2018

Color: BlackVerified Purchase

This product arrived USED though sold as new, and was filthy. The dust tray was filled to the brim with dust and pet food and the wheels were embedded with tiny pebbles and grit. Additionally it is not even clear that the product fully works. Will be returning this but want shipping etc paid due to misrepresentation of this product.

195 people found this helpful

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33 comments

Sally B

Powerless and pouting in Snoqualmie

Reviewed in the United States on March 11, 2019

Color: BlackVerified Purchase

I love robotic vacuums, and as I write this, my other Eufy, Rosie, is merrily vacuuming my main floor while my Eufy upstairs pouts, holding a grudge from when I allowed her to become trapped under the couch.
We had done an all points search for her, when she crawled under the couch and died. Upon finding her hiding place, I put Eufy back on her charger. Her pale orange light pulsed, and I was hopeful that she would recover, but that was not to be. Her light turns blue, causing me to hope that she has fully recovered and is ready to return to her job. Now she just sits on my payroll, apparently she feels entitled to feed upon my electricity, without doing the job she was meant to do. Downstairs Eufy (whom we fondly refer to as Rosie, from the Jetson's maid, Rosie) starts without being told, and does her job without complaint, but I don't want her to become bitter when she realizes that Upstairs Eufy is not doing her share of the work!

85 people found this helpful

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66 comments

Amazon Customer

Won't find base for auto charge and dies within 1 hour.

Reviewed in the United States on October 22, 2018

Color: BlackVerified Purchase

I have tried multiple times and now I'm passed my return period. My room is very small, maybe average size room with one bed and a desk in it. When I go to the store I have tried pressing the auto clean "S" button and auto perimeter clean functions. When I get back home, (after about an hour) I'll find the unit not on the charge pad and underneath the bed. I then have to press the "Home" button to get it out from underneath the bed. I also have to manually position the unit in front of the charge pad and guide it into place. Otherwise, it will just go get lost again, or go too far forward on the charge pad and get stuck on the charge pad moving the pad from side to side without going back into reverse to reattempt to line itself back up. The room is average size at best and the charge pad is not anything crazy out of place to make sense of this happening. It does do a decent job cleaning, but I sadly cannot say that the programming or battery life is worth buying this unit.

55 people found this helpful

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