Top critical review
DO NOT BUY -- NO CUSTOMER SUPPORT IF THERE IS A PROBLEM
March 5, 2019
DO NOT BUY -- TERRIBLE CUSTOMER SERVICE.
Do yourself a favor and stay away from this product. The sound is good when it works, but you are on your own if there is a problem. Customer service is non-existent.
These headphones worked fine for several weeks. I agree with other reviewers that the volume is low, but you can turn up the volume and the sound is otherwise quite good. The problem is that after several weeks, the headphones stopped receiving sound through the Bluetooth connection. They connected and paired, but there was no sound. I tried to find answers on the company website, but good luck with that. There is not much help available. I scoured the Internet for information. Not much there either. I did try all potential fixes I did find -- resets, plugging and unplugging the wired connection, etc. -- but nothing worked. The headphones worked with the wired connection, but not via Bluetooth, and this was the case when I connected them to different devices (e.g., iPad and iPhone).
Finally I gave up and tried to contact the company. No response. I tried again. No response. And again. Nothing.
These headphones are very expensive -- almost $600. A problem this basic should not happen -- and if it does, Beyerdynamic should be rushing to be responsive to customer issues. Nothing. This is the worst customer service I have ever seen -- ever. Extremely frustrating, and in the end I am totally disgusted and throwing in the towel on this product and anything associated with this company.
One further point: the side of the right headphone is designed to function as a kind of track pad, allowing you to increase and decrease volume, fast forward and rewind, etc. When you use a track pad on a computer, you have visual feedback on the screen. With these headphones, however, you cannot tell if it is really working correctly. I hated it, but I would have stuck with it if the headphones actually worked.
In short, this is potentially a very good product, but there is no support from the company, so if you run into any problems then you are out of luck. Flaky product. Terrible company.