1.0 out of 5 starsDid not receive what was ordered
August 12, 2018
I have a subscribe & save for this. Should be #18 rolls. I haven't had a problem till the last shipment when I received 6 huge rolls instead of 18. These rolls are not convenient. They are so huge they don't work. And going from 18 rolls to 6 does not work. They should not be able to substitute different products if you are paying for a monthly membership for a certain product.
I’ve ordered this before and never had a problem. It was 3 packages of 6 big rolls. All packages looked like the pictures. The tube was crushed and I could hardly get it on the roll. The outside of the rolls looked shredded but that diminished as you got further in the roll. Yes, the product still worked, but it just looked awful and didn’t roll very smoothly!
We're glad you stopped by, since we've got what you're looking for. Before you go, be sure to grab your free Charmin Roll Extender on our website. This way, our relationship can last without having to sacrifice your space!
I have this as a subscribe and save subscription. But the rolls are getting smaller and there are less of them now. Plus I swear they are using bleach to keep the paper white. My tushie is sore after using now ? Not sure why. I may try the lotion one, skips the cling ons too that come with the soft. Don't you hate that ! Still the size is smaller and I'm not happy about that. I know all companies do it, but I'm not happy about it.
Denise, we haven't made any recent changes to our beloved Cushiony Touch Rolls, so we're sorry to hear your wipe is a little different than before. Our rolls should still be the same size as well, so it's possible our bears got into your package before you did. Since your tush should always be treated like royalty, we'd be happy to gather a few more details about your purchase to get you back to the gentle TP days you've come to know and trust. We can also assure you that the ingredients used in our products have been thoroughly tested to be safe. With that being said, we do want to share that the pulp used to make our paper towels/napkins and tissues is purified by what is referred to in the industry as elemental chlorine free bleaching. This is the process used for virtually all of the bleached pulp used in tissue-towel products in the United States. So we can get you on your way to a clean and comfortable tushie again, could you please give your fellow bears a call at (800) 777-1410?
Maggie, our Cushiony Touch TP is exclusively sold on Amazon, so you won't be able to find it at your local retailer. With this in mind, we do want to share that each of our different roll collections will all give you a unique wipe, however, our strength and comfort should be similar across all versions. Since we take pride in tush trust, we'd really like to prove that we're your #1 for your #2's, and help you get back to enjoying the go with us again. When you can, could you please give us a call at (800) 777-1410?
We'd like to help you find your #1 for your #2's, Helga! Since all of our rolls will give you a unique wipe, we're confident we have the perfect clean for your tush. When you can, could you please give us a call at (800) 777-1410?