Amazon.com: Customer reviews: Charmin Ultra Soft Cushiony Touch Toilet Paper, 18 Family Mega Rolls = 90 Regular Rolls
Skip to main content
Try Prime
EN   Hello, Sign in Account & Lists Sign in Account & Lists Orders Try Prime Cart
All
Select the department you want to search in
Go
12 Days of Deals Best Sellers Find a Gift Customer Service New Releases Registry Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon

  • Charmin Ultra Soft Cushiony Touch Toilet Paper, 18 Family Mega Rolls =...
  • ›
  • Customer reviews

Customer reviews

4.5 out of 5 stars
4.5 out of 5
394 customer ratings
5 star
79%
4 star
9%
3 star
4%
2 star
3%
1 star
5%
Charmin Ultra Soft Cushiony Touch Toilet Paper, 18 Family Mega Rolls = 90 Regular Rolls

Charmin Ultra Soft Cushiony Touch Toilet Paper, 18 Family Mega Rolls = 90 Regular Rolls

byCharmin
Price:$26.24+ Free shipping with Amazon Prime
Write a review
Add to Cart

Add to Wish List

Top positive review

See all 279 positive reviews›
Mommy2two
5.0 out of 5 starsGood for sensitive rear ends.
May 31, 2018
My husband has a sensitive tush and this is the only tp that won't irritate his delicate buttocks. We are a Charmin family, what else can I say?
Read more
18 people found this helpful

Top critical review

See all 52 critical reviews›
limanel
1.0 out of 5 starsDid not receive what was ordered
August 12, 2018
I have a subscribe & save for this. Should be #18 rolls. I haven't had a problem till the last shipment when I received 6 huge rolls instead of 18. These rolls are not convenient. They are so huge they don't work. And going from 18 rolls to 6 does not work. They should not be able to substitute different products if you are paying for a monthly membership for a certain product.
Read more
25 people found this helpful

Search
Sort by
Top rated
Filter by
All reviewers1 star onlyText, image, video
Showing 1-10 of 30 reviews(1 star). Clear filter

There was a problem filtering reviews right now. Please try again later.

The manufacturer commented on the review below
limanel
1.0 out of 5 starsDid not receive what was ordered
August 12, 2018
Verified Purchase
I have a subscribe & save for this. Should be #18 rolls. I haven't had a problem till the last shipment when I received 6 huge rolls instead of 18. These rolls are not convenient. They are so huge they don't work. And going from 18 rolls to 6 does not work. They should not be able to substitute different products if you are paying for a monthly membership for a certain product.
25 people found this helpful
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER1 year ago
Report abuse
We hope you reached out to the seller to get this resolved. We want you to get all the great Charmin rolls you were expecting! Thanks for choosing us for your bathroom.
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Moxiegrrl
1.0 out of 5 starsSUPER NARROW SHEETS
February 11, 2019
Verified Purchase
I'm a Charmin girl all the way, but this particular style is just complete bullshit. Sure the rolls are nice and fat, but they are SO NARROW. I'm annoyed that I'm stuck with these rolls for the next month and get pissed off every time I use the bathroom. I would NOT recommend these. They are awkward, they look ridiculous on the toilet paper dispenser if you even have one that is large enough to accommodate the ridiculous circumference and overall they are just miserable to use. Do yourself a favor and get the Charmin on the longer plugs.
14 people found this helpful
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER9 months ago
Report abuse
We can understand how annoyed you must be! Please know that we haven't changed the width of our rolls recently. Our Ultra Soft Cusiony Touch TP is 3.92 in X 4 in, just like our Ultra Soft and Ultra Strong rolls! It sounds like your TP is looking a little wonky-- this may have been due to shipping, or maybe baby bear has been squeezing the rolls again. Either way, we're sorry to hear that you're so disappointed. We'd love to restore your confidence in us, just give us a call at (800) 777-1410 when you can.
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Amazon Customer
1.0 out of 5 starsToo Narrow to use!!
July 5, 2018
Verified Purchase
Rolls are way too narrow and not worth the cost. Basucally Family Mega...translates into better have child size hands. Never buy again!!
19 people found this helpful
Helpful
33 comments Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER1 year ago
Report abuse
We're sorry to hear you were bum-med. Our Family Mega is the same width as most of our rolls. We can help if you're looking for a bigger option as we have choices for our fans. Give us a call at 1(800) 777-1410!
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Bon
1.0 out of 5 starsBuyer BEWARE--ROLLS are VERY NARROW
July 31, 2018
Verified Purchase
What kind of stunt are you pulling. These rolls are MUCH narrower than previously. I am FINISHED with CHARMIN
5 people found this helpful
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER1 year ago
Report abuse
We want to let you know we haven’t made any changes to the size of our Family Mega rolls since they were ‘rolled’ out this past March. We offer different sizes of Charmin, as we know each have their own preferences for their Go, and we'd like to learn more about the previous pack you mentioned. Could you give us a call at 1(800) 777-1410? We're here to help keep you enjoying the Go with our TP!
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
La Creatia
1.0 out of 5 starsThese are defective rolls.
December 22, 2018
Verified Purchase
These are defective rolls. too big to fit on any toilet paper holder. Will not order from this seller again.
2 people found this helpful
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER11 months ago
Report abuse
Our rolls should deliver a gentle touch and a great clean! If you haven't already, we suggest ordering a Roll Extender. This is a great addition to any bathroom, and will help you accomodate the perfect size roll for you. When you can, please give us a call at (800) 777-1410. We're happy to help you further!
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


Dina Mercadante
1.0 out of 5 starsThe rolls are too thick and smaller than normal size toilet rolls
December 2, 2019
Verified Purchase
The rolls are too thick to fit in a normal ceramic holder mounted to the wall and they are more narrow, so you're not getting any more tissue as advertised - just re proportioned in an ineffective way.. Would never order again.
Helpful
0Comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Nikki
1.0 out of 5 stars12 not 18
September 1, 2018
Verified Purchase
Description said I was ordering 18 mega rolls. Package arrived and it was 12 mega rolls.
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER1 year ago
Report abuse
We want you to get every cushiony soft roll you ordered, Nikki! We hope you'll reach out to the seller about this. We're also here for questions. Feel free to give us a call at 1(800) 777-1410 if needed.
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Kindle Customer
1.0 out of 5 starsenormous rolls
October 25, 2018
Verified Purchase
these rolls are enormous (like the circumference of a paper towel roll) and won’t fit in any of my holders. make sure you double check the size before purhasing.
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER1 year ago
Report abuse
No need to double check when you have a Charmin Roll Extender, Nadia. Be sure to request your free one on our website so you can wipe with us even longer!
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Lynn F. Hartmann II
1.0 out of 5 starsToo large to fit various holders
April 2, 2019
Verified Purchase
Too large for many holders etc.
Lower cost & volume for what consumer ca use please
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER8 months ago
Report abuse
Great news, Lynn! You can now focus on enjoying the go thanks to our Charmin Roll Extender. We hope you'll check it out so you can get many more wipes per roll.
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


The manufacturer commented on the review below
Joanne M. Lacher
1.0 out of 5 starsFraudulent product
February 10, 2019
Verified Purchase
This product was fraudulent. NOT soft or strong like normal charmin I always buy. Something wrong here
Helpful
11 comment Report abuse
Comment

There was a problem loading comments right now. Please try again later.

The manufacturer commented on this review (What's this?)
Charmin Community ManagerMANUFACTURER9 months ago
Report abuse
We take concerns like this very seriously, Joanne. While our Ultra Soft Cushiony Touch rolls are sold just on Amazon, they should still provide the superior softness that you've come to expect from us. We'd like to learn more about your rolls, and help to the best of our abilities. When you can, please call us at (800) 777-1410.
    Showing 0 comments
    Sort by:
  • Newest
  • Oldest

There was a problem loading comments right now. Please try again later.


  • ←Previous page
  • Next page→

Questions? Get fast answers from reviewers

Ask
Please make sure that you are posting in the form of a question.
Please enter a question.
See all 18 answered questions

Customers also viewed these items

Charmin Ultra Soft Cushiony Touch Toilet Paper, 24 Count Family Mega Rolls = 123 Regular...
Charmin Ultra Soft Cushiony Touch Toilet Paper, 24 Count Family Mega Rolls = 123 Regular...
byCharmin
$31.49
4.6 out of 5 stars1,198
Charmin Ultra Gentle Toilet Paper, 18 Mega Rolls = 72 Regular Rolls
Charmin Ultra Gentle Toilet Paper, 18 Mega Rolls = 72 Regular Rolls
byCharmin
$18.98
4.4 out of 5 stars931
Charmin Ultra Soft Toilet Paper, 48 Double Rolls = 96 Regular Rolls
Charmin Ultra Soft Toilet Paper, 48 Double Rolls = 96 Regular Rolls
byCharmin
$29.39
3.7 out of 5 stars710
Charmin Ultra Strong Clean Touch Toilet Paper, 24 Family Mega Rolls = 123 Regular Rolls
Charmin Ultra Strong Clean Touch Toilet Paper, 24 Family Mega Rolls = 123 Regular Rolls
byCharmin
$31.49
4.5 out of 5 stars907
Charmin Ultra Soft Toilet Paper, Double Roll, 12 Count
Charmin Ultra Soft Toilet Paper, Double Roll, 12 Count
byCharmin
$20.25
3.1 out of 5 stars46

Need customer service? Click here
‹ See all details for Charmin Ultra Soft Cushiony Touch Toilet Paper, 18 Family Mega Rolls =...

There's a problem loading this menu right now.

Learn more about Amazon Prime.

Get fast, free delivery with Amazon Prime
Prime members enjoy FREE Two-Day Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books.
> Get started
Back to top
Get to Know Us
  • Careers
  • Blog
  • About Amazon
  • Press Center
  • Investor Relations
  • Amazon Devices
  • Amazon Tours
Make Money with Us
  • Sell on Amazon
  • Sell Under Amazon Accelerator
  • Sell on Amazon Handmade
  • Sell Your Services on Amazon
  • Sell on Amazon Business
  • Sell Your Apps on Amazon
  • Become an Affiliate
  • Advertise Your Products
  • Self-Publish with Us
  • ›See More
Amazon Payment Products
  • Amazon Rewards Visa Signature Cards
  • Amazon.com Store Card
  • Amazon Business Card
  • Amazon.com Corporate Credit Line
  • Shop with Points
  • Credit Card Marketplace
  • Reload Your Balance
  • Amazon Currency Converter
Let Us Help You
  • Your Account
  • Your Orders
  • Shipping Rates & Policies
  • Amazon Prime
  • Returns & Replacements
  • Manage Your Content and Devices
  • Amazon Assistant
  • Help
    EnglishChoose a language for shopping.
    United StatesChoose a country/region for shopping.
      Amazon Music
      Stream millions
      of songs
      Amazon Advertising
      Find, attract, and
      engage customers
      Amazon Drive
      Cloud storage
      from Amazon
      6pm
      Score deals
      on fashion brands
      AbeBooks
      Books, art
      & collectibles
      ACX
      Audiobook Publishing
      Made Easy
      Alexa
      Actionable Analytics
      for the Web
       
      Sell on Amazon
      Start a Selling Account
      Amazon Business
      Everything For
      Your Business
      Amazon Fresh
      Groceries & More
      Right To Your Door
      AmazonGlobal
      Ship Orders
      Internationally
      Home Services
      Handpicked Pros
      Happiness Guarantee
      Amazon Ignite
      Sell your original
      Digital Educational
      Resources
      Amazon Rapids
      Fun stories for
      kids on the go
       
      Amazon Web Services
      Scalable Cloud
      Computing Services
      Audible
      Listen to Books & Original
      Audio Performances
      Book Depository
      Books With Free
      Delivery Worldwide
      Box Office Mojo
      Find Movie
      Box Office Data
      ComiXology
      Thousands of
      Digital Comics
      CreateSpace
      Indie Print Publishing
      Made Easy
      DPReview
      Digital
      Photography
       
      East Dane
      Designer Men's
      Fashion
      Fabric
      Sewing, Quilting
      & Knitting
      Goodreads
      Book reviews
      & recommendations
      IMDb
      Movies, TV
      & Celebrities
      IMDbPro
      Get Info Entertainment
      Professionals Need
      Kindle Direct Publishing
      Indie Digital Publishing
      Made Easy
      Prime Now
      FREE 2-hour Delivery
      on Everyday Items
       
      Amazon Photos
      Unlimited Photo Storage
      Free With Prime
      Prime Video Direct
      Video Distribution
      Made Easy
      Shopbop
      Designer
      Fashion Brands
      Amazon Warehouse
      Great Deals on
      Quality Used Products
      Whole Foods Market
      America’s Healthiest
      Grocery Store
      Woot!
      Deals and
      Shenanigans
      Zappos
      Shoes &
      Clothing
       
      Ring
      Smart Home
      Security Systems
      eero WiFi
      Stream 4K Video
      in Every Room
      Neighbors App
      Real-Time Crime
      & Safety Alerts
      Subscribe with Amazon
      Discover & try
      subscription services
      PillPack
      Pharmacy Simplified
      Amazon Renewed
      Like-new products
      you can trust
      Amazon Second Chance
      Pass it on, trade it in,
      give it a second life
      • Conditions of Use
      • Privacy Notice
      • Interest-Based Ads
      • © 1996-2019, Amazon.com, Inc. or its affiliates