Top critical review
Loud static replaces ambient noise
November 29, 2018
I was so excited to get these. I opened the box and tried them on; they seemed pretty comfortable. I plugged them in and left them to charge. The next day, I came home from work, popped them on, and switched the noice cancellation on. I paired them with my iMac, watched a YouTube video, and was happy. Turned them off, and went about my business. A couple of days later, I sat down to do some audio editing. Fired up the headphones, and they immediately connected to my computer. So far, so good.
But then, I heard a little static in the right ear. I moved the switch away from sound-cancelling to bluetooth-only. the static went away. I switched the sound-cancelling back on, and the static returned. I turned the headphones off, disabled my bluetooth, turn the headphones back on, and turned my computer's bluetooth back on. The static was gone. Satisfied, I watched a quick video before getting back to work, and suddenly ear-splitting static assaulted my right side. I yanked the headphones off and held them at arm's length. Overly dramatic? Sure. But I could still hear the static clearly from arm's length away.
To be clear, I didn't have the volume up particularly loud. I have some hearing damage already, and am very protective of what I've got left. The static was loud, painfully so.
Cowin saw my negative review, and reached out to me very quickly. They gave me a coupon code to try the E7 Pro, ostensibly a better model. So, as far as customer service goes, Cowin is a good company. The new headphones were also a disappointment, though; you can find my review there.
In August 2019, I had a customer service representative reach out to me. The original review had been in late November the previous year, so we're talking 9 months, give or take. They wanted me to take down my negative review, or to upgrade it to at least 4 stars. In exchange, they were willing to send me an additional pair of headphones or refund the price, whichever, but those actions were contingent on my changing the review. I told them they could send me a new pair of headphones, and I would review them fairly, but I would not make any changes until I actually had the product in hand. They didn't respond after that.
Keep in mind, they have already sent me an upgraded pair (two, in fact), and my review of that product is posted in the appropriate place. While their customer service did make things right, I don't see that I can alter the experience I had with this pair of headphones.
It's late November 2019, a year after the initial review, and once again, customer service is reaching out to me, asking me to take down or modify this review.