Top positive review
Our pot failed after two months.
Reviewed in the United States on March 18, 2018
Why do I give this five stars? Customer service! We purchased this pot to replace an older Hamilton Beach coffee pot with K-Cup feature that lasted a few years and then failed. After two months with this new pot, the K-Cup side of the pot also failed. Nothing we could do would clear the error message on the display, but the regular pot side of the maker continued to work fine. Since I also purchased the extended warranty, I tried to file a claim, but their website said "Good news! (for them) Your pot is still under manufacturer's warranty". I called the Hamilton Beach 800 number and heard the lengthy wait time and decided to go a different route. Reading some of the Amazon reviews of this pot, I saw that Hamilton Beach was reaching out to customers with problems and gave a different phone number and email address. I sent them an email detailing what happened to K-Cup side of the pot, what corrective measures we attempted, and asked for help. The following business day, they asked for the series number and our shipping address. A few days later, UPS delivered our new pot and we're good to go again. Clearly, they had a defect in one of the production series and they were quick to remedy the problem with no hassles. This is what customer service should be for everyone!