Top critical review
Deliberate change for the worse?
September 16, 2018
I have been using this item for years. The pads in my most recent order are thinner and less fluffy than the product always been. It is the loft of the fabric that allows dirt, dust and debris to be trapped. These have less loft and, not surprisingly, perform less effectively. The pads are closer to those of store brands and other lower-cost items.
I contacted P&G customer relations, describing the decline in product quality. Their response was to inform me that there is no indication of change in manufacturing methods, nor plans to change the product. In no way did they seem concerned that there might be a defect in production. I was also informed that there is now available an extra thick version of the product that I might be interested in.
Pardon my cynicism, but it seems odd that after introducing an extra thick version of the standard product that the standard product apparently is now being made thinner and less effective than what had been the perfectly adequate original! Shame on you, P&G.