Top critical review
I received 5 counterfeit sleeves of Nespresso Ristretto pods
Reviewed in the United States on March 30, 2017
I waited to write this review until I was 100% sure that the product I purchased from this seller is counterfeit, because I would never want to harm the reputation of any seller by writing something that is false, or lower the 100% satisfaction ratings of this seller. I'm aware that selling counterfeit items is illegal as well, and I would not accuse a seller of that unless I was absolutely sure that the items are in fact counterfeit. I do not know if the seller is aware or unaware that they are selling counterfeit items, but it is a problem they need to address.
I ordered 5 sleeves of Nespresso Ristretto pods from this seller on Amazon recently. Ristretto is one of my favorite espressos and has a distinctive taste that I love. I hadn't been drinking espresso or other caffeinated products often for a few months, but was very tired since I just moved- and with the cold weather was very much in the mood for my double espresso! I noticed it didn't taste great- at all-but I finished it, thinking perhaps my taste had changed. A half hour later, still feeling tired, I had another double espresso. I was shocked that 4 espressos did not wake me up, and that they tasted bad to me, so I went to check the pods , thinking something was off- idk, maybe I accidentally received decaf(?)
The first thing I noticed was that the foil top of the pod did not have Ristretto along with the Nespresso logo printed on it, it only had the Nespresso logo on it-strange, since every other Nespresso pod I've seen has both the name of the flavor and Nespresso logo on the foil top.
I contacted Nespresso to order additional flavors, as well as more Ristretto, since I wanted to compare the product sent directly from Nespresso to the product I purchased from this seller side by side. The boxes were similar but had different writing / info on 3 sides of the box/ sleeve. The pods obviously were different, so I took side by side photos of the pods, as well as the 4 sides and bottom (where date info is printed) of the genuine Nespresso sleeve/box and a pod and sleeve/ box I received from this seller.
I contacted customer service at Nespresso to explain that I ordered 5 sleeves of Ristretto from a reseller on Amazon, and the order was fulfilled by Amazon. I explained my concerns and asked if all Nespresso pods bear both the name of the flavor and the Nespresso logo on the foil seal of each pod, or if Nespresso produced any product with simply the logo on the foil seal.
The Nespresso representative informed me that all espresso pods produced and sold by Nespresso had both the flavor name and the logo on the foil seal. I then compared the boxes, which also were not the same. I told her that if that was the case, this product was counterfeit- not actually made by Nespresso & that I have no idea what is in the counterfeit product but was deeply concerned since this is something I put in my body, with no idea what is in the product. I explained that I compared the product sent to me directly from Nespresso with the product I'd received from this seller and was willing to send the photos send them to the company if they wanted to see them.
The Nespresso representative understood my concern, told me this was the first time she had received a call about this, so I was put on hold while she spoke to someone higher in management.
The Nespresso representative explained that she had not known, but that The company is aware there are companies/ sellers replicating and trying to pass off and sell the counterfeit items as genuine Nespresso products & were monitoring this.
The Amazon representative I spoke with was appalled, and of course I was refunded for the purchase. She was wonderful. I offered to send the photos and did. I wonder though, what measures Amazon will take to prevent the sale of counterfeit goods through their fulfillment center. It is especially concerning when the counterfeit item is a product that is something you put into your body, thinking it is safe and trusting that it is exactly what you purchased, when in fact you have no idea what harmful ingredients are in the counterfeit item, possibly harmful substances or even ones a person might be allergic to.
This is a problem- a big problem. I purchase vitamins, food and all other types of things through Amazon, often Amazon resellers. It scares me and makes me rethink the quality control measures in place.