Amazon.com: Customer reviews: Secura Cool Touch Precise Temperature Control 1.8Qt (7 Cups) Electric Water Kettle (Black) | 1500W Strix Controls | Float Valve Technology | Quick Boil | 8 Pre-Sets (Black)
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  • Secura Cool Touch Precise Temperature Control 1.8Qt (7 Cups) Electric...
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Customer reviews

3.2 out of 5 stars
3.2 out of 5
290 customer ratings
5 star
44%
4 star
8%
3 star
8%
2 star
7%
1 star
34%
Secura Cool Touch Precise Temperature Control 1.8Qt (7 Cups) Electric Water Kettle (Black) | 1500W Strix Controls | Float Valve Technology | Quick Boil | 8 Pre-Sets (Black)

Secura Cool Touch Precise Temperature Control 1.8Qt (7 Cups) Electric Water Kettle (Black) | 1500W Strix Controls | Float Valve Technology | Quick Boil | 8 Pre-Sets (Black)

bySecura
Price:$59.99+ Free shipping with Amazon Prime
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Top positive review

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Gail A.
5.0 out of 5 starsLove this kettle
March 29, 2018
Love this kettle! Has a 4 hour keep warm feature. (yes, you read that right...4 HOURS!) 8 pre-set temp's; 100 great for bread making & 140 great for just plain hot water to drink. The other temp's cover any beverage you may want to brew. Spout delivers more of a goose neck effect which is an advantage for pour over coffee and pouring over loose tea leaves. The bottom of the kettle is also cool to the touch so it can easily be placed on any surface without causing any damage. Since it does have the stainless steel interior and the plastic exterior, which provides some insulation, the kettle keeps the water warm for a good period of time when off the base, or if you need to re-heat it. (For instance if you did not use the keep warm feature.) It heats the water fast; about 7 minutes for a full pot of room temp water and only a couple of minutes for 16 oz's. The less the water, the less the heat time. And, of course, if you are re-heating water, then the heat time is really short. It has a stainless steel interior but there is a very small gasket around the thermostat at the bottom and the spout is plastic. In the stainless steel lid there are small holes ( I'm guessing for venting) that exposes the plastic outer lid construction. Steam appears to pass through the lid vent holes. I assume this steam could collect on the upper plastic lid & drip back down onto the water in the kettle. However, I have not been able to find a electric kettle without some plastic parts. I feel the plastic in the unit is minimal and it is BPA free. Therefore, I am not concerned about any health risk as a by product of the plastic. There is not an internal memory for the selected temp setting when you remove it from it's base. If you desire to keep the water warm at the selected temp, then you must re- select it each time you replace it back onto the base. If you do this, then it keeps the water warm at the selected temp for 4 hours. For the $49 price point and given all it's other features, I can live with this manual re-set as it only takes a second to do. To keep warm, it does let the water cool down about 5 degrees then it kicks on and reheats the water to the selected temp. I did a lot of research on electric kettles before deciding on this one. This unit is the only one I found with 8 temp settings, long keep warm feature, and a stainless steel interior with a plastic exterior for a cool touch exterior which is a great benefit for accident prone people like me. The others I found with the cool touch exterior feature had a glass interior which I was afraid would break over time and if bumped and knocked over. I have been using this kettle daily for about 2 hours in the morning and about 2 hours in the afternoon for the past three weeks and have not been disappointed. For the $49 price point, this kettle can not be beat...LOVE it!!!
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22 people found this helpful

Top critical review

See all 125 critical reviews›
C.C.MN
1.0 out of 5 starsWorked well... for about a month
November 23, 2018
I really liked this at first. It's very attractive and looked just lovely on the table as well as the kitchen counter. The pre-sets were so convenient since hubby likes a variety of teas. It worked beautifully for about a month. One day is just stopped heating. I could select the temp, I could select boil, but it would just sit there and not do anything for 10 minutes, then would beep 5 times like it was done boiling and display OE5 but the water never warmed up. We e-mailed the company but no response. I'm just very happy that it stopped working within the Amazon return window. It could have been a fluke, but I opted to not get a replacement.
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27 people found this helpful

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C.C.MN
1.0 out of 5 starsWorked well... for about a month
November 23, 2018
Verified Purchase
I really liked this at first. It's very attractive and looked just lovely on the table as well as the kitchen counter. The pre-sets were so convenient since hubby likes a variety of teas. It worked beautifully for about a month. One day is just stopped heating. I could select the temp, I could select boil, but it would just sit there and not do anything for 10 minutes, then would beep 5 times like it was done boiling and display OE5 but the water never warmed up. We e-mailed the company but no response. I'm just very happy that it stopped working within the Amazon return window. It could have been a fluke, but I opted to not get a replacement.
27 people found this helpful
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Gail A.
5.0 out of 5 starsLove this kettle
March 29, 2018
Verified Purchase
Love this kettle! Has a 4 hour keep warm feature. (yes, you read that right...4 HOURS!) 8 pre-set temp's; 100 great for bread making & 140 great for just plain hot water to drink. The other temp's cover any beverage you may want to brew. Spout delivers more of a goose neck effect which is an advantage for pour over coffee and pouring over loose tea leaves. The bottom of the kettle is also cool to the touch so it can easily be placed on any surface without causing any damage. Since it does have the stainless steel interior and the plastic exterior, which provides some insulation, the kettle keeps the water warm for a good period of time when off the base, or if you need to re-heat it. (For instance if you did not use the keep warm feature.) It heats the water fast; about 7 minutes for a full pot of room temp water and only a couple of minutes for 16 oz's. The less the water, the less the heat time. And, of course, if you are re-heating water, then the heat time is really short. It has a stainless steel interior but there is a very small gasket around the thermostat at the bottom and the spout is plastic. In the stainless steel lid there are small holes ( I'm guessing for venting) that exposes the plastic outer lid construction. Steam appears to pass through the lid vent holes. I assume this steam could collect on the upper plastic lid & drip back down onto the water in the kettle. However, I have not been able to find a electric kettle without some plastic parts. I feel the plastic in the unit is minimal and it is BPA free. Therefore, I am not concerned about any health risk as a by product of the plastic. There is not an internal memory for the selected temp setting when you remove it from it's base. If you desire to keep the water warm at the selected temp, then you must re- select it each time you replace it back onto the base. If you do this, then it keeps the water warm at the selected temp for 4 hours. For the $49 price point and given all it's other features, I can live with this manual re-set as it only takes a second to do. To keep warm, it does let the water cool down about 5 degrees then it kicks on and reheats the water to the selected temp. I did a lot of research on electric kettles before deciding on this one. This unit is the only one I found with 8 temp settings, long keep warm feature, and a stainless steel interior with a plastic exterior for a cool touch exterior which is a great benefit for accident prone people like me. The others I found with the cool touch exterior feature had a glass interior which I was afraid would break over time and if bumped and knocked over. I have been using this kettle daily for about 2 hours in the morning and about 2 hours in the afternoon for the past three weeks and have not been disappointed. For the $49 price point, this kettle can not be beat...LOVE it!!!
22 people found this helpful
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Katie and Sandra Lundell
5.0 out of 5 starsExactly what I needed!
November 16, 2018
Verified Purchase
I read quite a few reviews before buying this one. It looks stylish on my table and works very quickly. I like that it beeps when it's ready so you don't forget about it.

I don't empty it after every use (I probably should) so hard water does build up, but out of all tea kettles I've worked with this is by far the easiest to clean. Simply pout some white vinegar in it, let it boil, then rinse it out. I run fresh water on boil a couple times because I'm paranoid of any residual vinegar in the lid. But it cleans like a charm. MUCH better than other ones I've had.

Get it! It's worth it!
15 people found this helpful
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Susan Nye
5.0 out of 5 starsLOVE IT !!
April 26, 2019
Verified Purchase
I cant say enough good things about this. I use it to heat water probably 6 times a day. Heat water for mopping, shampoo carpet, clean sink drains, clean out the trash can, dishes etc....lol I may get around to using it foe tea...lol I would rate this an excellent product for all your water heating needs. I have boiling water in about 5 minutes instead of waiting for the sink to heat it up from water heater.
13 people found this helpful
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Mr. and Mrs. B
5.0 out of 5 starsBest electric pot
July 10, 2018
Verified Purchase
This thing! It's great! The temperature selection is convenient! The keep warm option is genius! Being able to just hit boil and not run through all the temps is perfect! Oh, and it is quick! Really like the locking lid and steam release/ pouring feature! It sure looks beautiful on my counter too! All this said, I want to reassure that I was not given this product for review, I truly like the electric pot and all it's features!
1/2018 - Still loving my electric pot and all it's features! Perfect for my matcha lattes!
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10 people found this helpful
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MamaMoose
2.0 out of 5 starsLovely, bad design flaw
April 13, 2018
Verified Purchase
Lovely kettle, nice features, serious design flaw.
If it is filled up even a little past the max line (which isn’t very obvious) , this kettle spits boiling water from the spout. Even properly closed. Not kid friendly at all.
I’m super bummed. I really liked this kettle.
Returning, and exchanged for Secura’s flip lid, which has been great.
12 people found this helpful
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Scott
1.0 out of 5 starsBoth Models Died After Three Months
February 12, 2019
Verified Purchase
Update 7/14: The replacement from Amazon lasted about as long as the first. They were going to replace it with a brand new one again, but I opted for another kettle. 3 months is unacceptable, even if they're replaced.

Original Review: The last 2 electric kettles I've had literally both lasted 8-10+years. So I have expectations, which this kettle miserably failed at fulfilling.

The Good: The kettle itself was great....while it worked. It heated up water fast, had a good capacity, custom temperature controls, etc.

The Bad: It almost seems like they designed this kettle for accident prone people. The little button on the lid was supposed to provide an anti-spill function of some sort. I found it got stuck often, so I just left it open all the time because I got tired of fiddling with something that only worked half the time. There is also no water indicator. I knew that before I purchased it. I never realized how much I liked having that. The custom temperature controls had some quirks. If you set the water to heat to 200 degree for example, the final heat was usually 197. It always feel a few degrees short.

Busted: About two weeks ago, I noticed that the kettle seemed to be cutting off sometimes at the mid-point while heating up. I was wondering if maybe my power strip needed to be replaced, though nothing else connected to it was giving me problems. Two days ago, it just stopped working. I would press the button, it would be silent for a minute or two, but then do the beep thing like its done. Except nothing actually heated. I plugged it directly into the wall, still nothing.

I emailed the seller who was very prompt in the response. Long story short over the course of a few e-mails, they required a picture of the damaged unit. However, the picture I took didn't have cosmetic/structural damage because there was none. The lights even come on, it just won't heat. The only other option was for me to ship it, and the shipping would be paid by me. If the manufacturer/seller wants to reach out to me go ahead, but the only solution to make me happy will involve a new unit with no additional expense to me. My review will be four stars until then.
6 people found this helpful
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Simone P.
1.0 out of 5 starsStopped working after 3.5 months! Read returns/support specs before buying - or don't buy at all
March 14, 2019
Verified Purchase
Don't you love it when you buy a product based on the stellar reviews - and then it simply stops working after 3.5 months? Yupp - this was the case with this Secura kettle. Incidentally, product support seizes after 3 months.... maybe they know something we don't?

At first, I really loved this kettle. I was fast, had great capacity - and it kept water hot for a whopping 4 hours. I used it every day to support my all-day tea drinking habit. It was everything I had wanted, everything the seller had advertised, and everything commenters were raving about. I was happy. I was ready to write a 5-star review.

Then, the kettle simply stopped heating the water. The temperature gauge seemed fine - it showed the temp of the cold water I poured in. It made all the familiar beeps when choosing the temperature. But nothing happened after that. I just wouldn't heat the water anymore. No cooing, cleaning, tending worked. The kettle was on strike.

I figured I'd contact the seller - Secura - to let them know their product was faulty, and they would kindly replace it for me. Imagine my surprise when I found that returns stop after 1 month, and "support" stops after 3 months. At this point, I can't even find a way to contact the seller - their profile is utterly blank of such information. Reading through the Q&A, I noticed that they aren't participating in providing answers, or replying to comments.

In short - DO NOT BUY this product. I just flushed $60 down the drain because I was lulled into complacency by the great reviews.
4 people found this helpful
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Barry Holahan
4.0 out of 5 starsfloat valve can get stuck
November 20, 2018
Verified Purchase
pot stays completely cool on outside. pot can tip over and only leak fluid but must be sure lid closes all the way. easy to use and set temperature for keep warm setting. a little on heavy side.

Updated 3 months after purchase, two weeks after product support window closed: I am revising my star rating downward to one star as the safety feature on the lid has become a liability. Yesterday the ball inside the lid that is supposed to prevent hot liquid from spilling out when the pot tips over started rattling in the lid and becoming engaged during pouring. Water can be poured from the pot now only by completely removing the lid. Not safe at all and I am very unhappy that this occurred 3 months after purchasing the pot. interesting and disappointing that the product support window just closed. if we find a way to fix this I will revise my star rating again.

Updated one week later: looks like jabbing a long wire down the spout to jiggle the “float valve” fixed the issue. It has been working fine for several days now. I set four stars because this looks like it could be a recurring issue.
2 people found this helpful
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Katie D.
4.0 out of 5 starsgood but a bit overpriced
November 23, 2018
Verified Purchase
I've been using this kettle for a few days now and I love it, except for a few things:
- it does not have an internal memory and you have to re-select the temperature to keep warm every time you remove it from the base, and it beeps every time you press a button
- there's no way to switch between celsius and fahrenheit
- the base itself is flimsy and low-quality compared to the kettle, the plug seems almost inadequate for the amount of power this thing needs to pull, as others have said it's not even grounded, and the information given in the user manual regarding the base is also conflicting (2 vs 3 prong plug)
- it can get really really heavy when full

Other than that, it heats water insanely fast, it's easy to clean, and I love that I can control the temperature and get a real-time read on how hot the water is at any given moment. I honestly can't believe I've gone this long without an electric kettle. I'm never going back to stovetop.
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