Top critical review
Horrible customer support thru EPIX cannot sign on to the app period
June 15, 2019
Do not even bother downloading this app. I downloaded this app as Amazon promised an amazing new app. well, it downloaded to my fire stick seamlessly. When I signed into the EPIX website it tells you to pick your provider. There is no Amazon Fire listed on their drop down. So figuring this was a new app to Amazon, I reached out to EPIX directly thru email. What a joke that was. Instead of trying to fix the issue and actually reading what the problem was, they immediately blamed the problem on Amazon and threw it right back to me. When contacting them a second time, I explained to them, again what the problem was. It was THEIR web site issue, not an Amazon issue. They answered me again, with the same pass the buck attitude from the first response. On my third and final email,( yes. 3 emails for the same issue that was never addressed) I told them to not worry about it. If they didn't want to fix their issue I would uninstall their app since it was useless to me. Not to bother answering, as obviously they did not want to fix the issue at hand. And to have a nice day. Their answer to me "same to you!!". Wow. So don't bother installing this app because it doesn't work, and EPIX really doesn't care one way or the other. Lets hope your paying attention Amazon.