Top positive review
GREAT PRODUCT/CUSTOMER SERVICE...CORRECTION to earlier post: WARNING not a viable product
Reviewed in the United States on May 19, 2019
I thought I'd add that I bought yet another of these units. Great product/customer service.
I originally posted a one-star rating for this product, after having received three apparently defective units. See original post below. In response to my post, the Seller reached out yet again to address the problem, and sent a fourth to try. I discovered that I was not operating the unit per the instructions, due to my misinterpretation of their description of disconnecting the USB during cloning. I believed that un-mounting the USB drive would be sufficient, when directed in the instructions to disconnect the USB during cloning. I discovered that the cable must actually be removed from the computer. Once done, both of the units I have are working fine.
I can't say enough about the extraordinary efforts the Seller made to stand behind their product, having sent a total of four units to me while I sought a solution. It was worth the effort, as I now love the unit, and will order more.
The original post and my response to the Seller via email are included below for reference.
[ to Customer Service rep]:
I received the docking station, and it works fine.
I discovered that I had been operating it incorrectly after all. I had misinterpreted the owner’s manual: where the manual said “make sure there are no usb connection”. I was unmounting the docking satation from within Windows, thinking that would make sure there are no usb connection
So, once I removed the USB cable from the computer, both your replacement, and another, docking station are now working fine, with successful cloning operations.
I apologize for not figuring this out more quickly, and I greatly appreciate your diligent pursuit of a solution.
Now rated 5-star.
WARNING....not a viable product. I really wanted this item to work. I ordered three of them trying to get one that works, one after another, and ended up returning them all. I worked closely with customer service, who did try to stand by their product but, in the end, all they did was read the simple operating instructions to me. Based on my experience, they simply don't have a working product. I think they've been able to keep selling them because buyers don't go to the trouble to fully test them when they arrive. The first unit would not function at all on USB 2.0 ports. The next two read drives OK, and would clone drives, but would never indicate progress during cloning via the LEDs per the instructions, nor would they ever indicate that the cloning process was complete...again via the LEDs. The frustrating part was that I put a lot of effort into trying to get one that worked, working closely with customer support. After three failed units, I tried to get the company to have one shipped to themselves, and verify that they had a known working unit. They wouldn't do this, instead requesting me to make a video of myself operating the unit...which was pointless, as the instructions are very simple and extremely easy to follow. Additionally, when I commented to customer service that there was an identical unit on Amazon, they asked for the link, which I provided. Their response was that this was not the same unit. It is, however, perfectly clear that it is exactly the same manufacturer, only with a different brand stamped on it. Search for"Sabrent USB 3.0" and you'll see exactly the same unit.