Top critical review
TERRIBLE QUALITY AND POOR CUSTOMER SERVICE!
September 21, 2016
We purchased 2 of these to replace our current airbeds about 4 months ago. Upon receipt, we blew them up to be sure they had no defects, and they seemed to hold the air just fine at first. We used them for the first time last weekend, and 2 hours after inflating one, it was 50% deflated, without having slept on it yet. We refilled it, and during the night, it deflated about 30%. The second one did the same thing, during the night, with a 130lb sleeper, it was about 30% deflated. We refilled them both, and during the day of non-use, by evening, they were again about 40% deflated. During this night, same thing, so by morning, down about 50%. We then re-inflated them, did not use them and the next morning, they were 75% deflated. By the end of the day, again still no use, 95% deflated. I called Intex to see about replacing them, and because they have only a 90 day warranty, I was told there was nothing to be done, it was most likely just "stretching". I would not recommend these airbeds to anyone, so if you do purchase one, it is at your own risk, and I would highly recommend trying them out a number of times prior to the end of the warranty period. Poor customer service and very disappointed in the product.