Top critical review
I'm not sure how this thing has so many good reviews.
Reviewed in the United States on December 11, 2018
I thought I was going to love this. It worked great for the first 15 minutes or so of on/off cutting through branches less than 4" and then it happened - the chain came loose and fell off the bar. I replaced the chain, tightened everything up and it worked for a few more minutes before it happened again. It was like that on and off for about 2 hours, then I called it quits. Basically a 30 minute job, turned into a 2 hour saga. I tried one more time today hoping against all odds that it work. I was wrong. No matter how many times I adjusted the chain torque and tension, it wouldn't cut and the chain kept coming off the bar and kicking back. It's a good thing no one was close to it or they would have been hurt. After spinning my wheels for several minutes trying to get everything back in order, I realized it was not the operator, but the product itself and no matter how much I wanted it to work, it wasn't going to. I finally gave up. We called the manufacturer, who had no real ideas on what to do to solve our problem (after all, we had already tried everything the manual suggested). They wanted us to "register" the product so they could replace it in who knows how many weeks. Instead, we're returning it to Amazon as a defective product. I need a reliable product that is going to make my job easier instead of making me work harder and longer. Ugh.