Top positive review
Exceptional product, has problems with durability
September 16, 2016
5 stars for the job that is is doing - my last toothbrush was oral B, and Sonicare is a huge improvement. I started to love brushing my teeth, and feeling very clean. As other reviewers mentioned, after I while I only use the standard cleaning, so the other options are not very useful. I guess it's good to still have the option.
The reason I gave it 4 starts though is because it is not durable. A few months ago, it started to work on and off. It would work a bit, then not for a bit, then start again and so on. Suddenly, brushing teeth was not so easy, and became more time consuming and frustrating. I came here to share my experience in a review, when I read in another review that the warranty period for this toothbrush is two years. Thanks to Amazon, I knew the exact date I bought it, I registered the product with Philips, and after a short chat, a replacement is on the way.
I thought I'd share this experience as well - Philips stands behind its product, and it is very easy to get the product replaced is if malfunctions while it is under warranty.