Top critical review
Fast and Quiet. Received defective unit. Good support experience. (2nd UPDATE)
Reviewed in the United States on December 5, 2017
- Have to RMA my drive after only 3 months. Read below for details and updates.
I purchased this Hard Drive at the end of August 2017. So I've owned it for a little over three months as of the date of this writing. This is the first time I've bought a Seagate drive for my personal build in exactly 10 years. I have mostly used Western Digital drives in builds because I bought into the mindshare many years ago that they were somehow better. After having a less than enjoyable experience with WD's reliability and customer service, I decided to come back for a cheap 1TB drive.
I pride myself on a quiet gaming computer and usually keep it running 24/7. After about 2 and a half months or so, I would be sitting probably 2-3 feet away and I began to hear a faint but distinct clicking noise come from my computer every 15-30 seconds. This drive is used strictly for storage of files, photos, videos, etc. The OS resides on an SSD and there are no programs installed on this drive. I know this "tick" noise all too well, and it sounds much like a clicking noise that a dead hard drive would make. Nonetheless the drive works flawlessly, reads and writes fast, and makes almost no noise during regular operation. I thought nothing of it. After two weeks, the tick started to annoy me slightly, and I also began to get worried about the reliability of the drive. The sound it makes is definitely not normal. So I downloaded SeaTools and ran some tests. Every test passed but I decided to contact Seagate support anyways.
11/26/2017 - I contacted Seagate support. This day is a Sunday.
11/27/2017 - I received a rather generic support response, claiming that the noise is most likely normal, but out of precaution to run some tests using SeaTools for DOS (loaded on a bootable USB drive). On the same day, I created the bootable USB drive and attempted to run the recommended tests. But for some reason, my Keyboard and Mouse don't work with Bootable USB drives that well. I decided to record the noise and send it in my update, as well as inform them of my inability to run the tests outside of the Operating System.
11/28/2017 - Support contacted me again stating that the sound clip of the noise I sent them was "disturbing" and recommended I RMA the drive at once.
The RMA process is pretty straight forward, but as I expected they want you to send the drive back first before they send you out a new one. This was not an option for me, so I had to pay ~$12 for them to send me a replacement first. The replacement was shipped the day after I filed for the RMA and will arrive via UPS tomorrow (12/6/2017, so exactly a week).
Overall: The drive is quiet and fast when operating normally. I must've gotten a defective drive and after a much better experience with Seagate's support versus their competitors, I'll be going with them again in the future. The drive performs quite well, especially when you factor in the price. so I've only docked 1 star for the fact that they expect people to back up potentially terabytes of data to send in a defective drive. Expect more updates to come.
UPDATE 12/19/2017 - Received my refurbished drive approximately two weeks ago. This one is made in China, not Malaysia like the original. Interesting. It also doesn't have the cool Green/White/Black sticker on it. BUT what it does do is operate just as fast as the other one and makes no clicking noises, even when being written to or read from. Seagate just received my defective unit as of today and closed the case. Customer Support was courteous and acted swiftly to replace my drive. I'm a little bitter that it cost me $12 to send them a new HDD in advance, but I'm also grateful they didn't drag out the troubleshooting process on what was obviously a defective unit. Remains 4/5 stars.
2nd UPDATE 2/4/2019 - The replacement drive mentioned above has started making constant ticking noises ("The Click of Death"). For now the drive can still be written to and read from (albeit slowly), but the noises that it makes are horrendous. Sounds like the arm is fighting against itself whenever it needs to sweep across the disk. This is a re-certified / refurbished disk, so I'm a little surprised this is happening again. I have to shell out another $12 to get a replacement shipped to me again. At this point, I'm going to consider snagging a 1TB SSD and just accepting the high cost. I haven't had an SSD fail on me ever, but I've somehow had two HDDs fail on me in less than two years. Docking another star.