Top positive review
GREAT Product and Customer Service!!
October 20, 2016
Ok, two things - so I love the sharpener. It does exactly what it's supposed to, and I really like the fact that it has a manual feature, so that if the batteries run out and you don't happen to have replacements handy, you can still sharpen a pencil. It's sitting at our copy center in the office out in plain view, and already has had plenty of use.
Secondly, and as increasingly important today, I need to commend the Customer Service at Trepmall. I received three e-mails from them once I purchased the sharpener. One to tell me that it was on it's way with tracking information embedded AND a FAQ pdf which gave me all the how-to details and other specs. So if I had a problem or question, the reference is right there at my fingertips - genius Customer Service / Support! I received a second e-mail notifying me that it had been delivered so I didn't have to wonder about it. Then lastly, a check in to see if everything is ok with the product, and a link to be able to review if I wanted.
Overall, Trepmall, don't change a thing!! Thank you!