Amazon.com: Customer reviews: amFilm Glass Screen Protector for iPad Mini 5 (2019) and iPad Mini 4, Tempered Glass

Top positive review

Excellent Excellent Excellent

March 2, 2017

This is a very nice screen protector. It fit my mini iPad 4 perfectly. This is easily comparable to those I've gotten when I've bought a new phone. The product - the piece of glass - rates a 5 star/excellent rating.

But TechMatte's customer service is beyond 5 star! Since when does a $10 purchase get you an immediate (on delivery) email filled with useful tips and links to make sure that you can successfully install the protector? And a follow up phone call to make sure it went ok? Come on this is class leading customer experience and should be used as a case study in MBA programs.

The packaging of the protector is top rate as is the way they have engineered the plastic that covers the shield to make it easier to accurately place it on the screen of the device. Finally the instructional video is extremely helpful.

Bottom line, I installed the protector on my new iPad without a hitch. No bubbles!

Gratitude.

35 people found this helpful

Top critical review

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Demon MoonBat

Cracks Easily

February 2, 2019

Not easy to apply, but that’s mostly my fault. I have trouble aligning the protector to the screen properly before the adhesive touches down, so I inevitably have to remove and reapply several times for a proper fit.

I’ve had two of these now, and the first one had a few bubbles that I mostly managed to remove, as well as one or two pieces of dust caught despite my best efforts. However, it only lasted five months before a long crack appeared on the screen, and I needed to replace it. In removing it from my iPad, the entire glass protector shattered and showered me with glass dust and shards.

The second one, which I only just got finished applying, I put on my screen in the bathroom with water running, and thus didn’t trap any dust this time. However, there are already small cracks in several spots along the edges of the screen, and I’ve only had it for a few minutes - the cracks occurred during application when I had to peel it off the screen and realign for a proper fit. At three of these cracks, there are bubbles that I haven’t been able to remove, likely due to the cracks letting in air. I wish these came in plastic like the ones for kindle fires, so I didn’t have to worry about cracks or shattering.

4 people found this helpful

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john mcburney

Excellent Excellent Excellent

March 2, 2017

Verified Purchase

35 people found this helpful

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ForReal

Perfection Is Possible (!)

January 29, 2017

Verified Purchase

I don't make a habit of writing reviews; but credit where and when credit is due. I know there is another item very similar to this (couple dollars less)as I had to decide between the two. Cannot comment as to that one, but this was a great decision. I have owned at least a half dozen Fires, iPads, Tablets of all kinds; and, as I always prefer to protect them, I have some experience with these screen/glass protectors. I just placed this TechMatte amFilm on a new 32GB iPad 4 Mini. Incredible. If you follow the instructions, all I can say is that it was flawless. Literally. I did the swipe with single finger from center top to bottom as indicated, and watched as the adhesive spread - perfectly. This is the first time I have ever had a protective layer adhere completely without flaw, of any kind. There is not a single bubble. I did not have to use the included "bubble pushing" card. Wow. From experience I almost would have doubted a 'perfect application' was/is possible. No longer! Beautiful. Indistinguishable from the screen. Nicely done.

28 people found this helpful

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Gene Breijer

Excellent quality and outstanding customer service!

April 27, 2018

Verified Purchase

This screen protector has delivered so far.
I've had this for 3 months and love it.
Easy to install.
Just make sure to remove all the dirt.
If you missed some (like I did), it will leave little bubbles everywhere.
But, this came with some handy stickers for removing dirt.
I took the screen protector back off, and managed to remove most of the dirt.
The protector makes me IPad screen so much more brilliant and vivid!
Maybe I was used to the cheap protector I had on there before, but so far this is outstanding.
This screen protector came with everything needed and then some.
Even a link to a video to help with installation!
And customer service is second to none!
Superb customer service!
When I had an issue, they were on it, no questions asked.
I was shocked because good customer service seems to be rare these days.
They have not given me anything for free nor have not I been compensated in any way.
This is an unbiased positive review, because these sellers deserve the highest remarks.
Very highly suggested and recommended.
I will absolutely buy from Techmatte again!

8 people found this helpful

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February 2, 2019

4 people found this helpful

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LisaES98

Beautifully made and packaged screen protection for my iPad Mini!

January 2, 2017

Verified Purchase

This product came carefully packed and included clear and explicit directions for placing it on your screen, as well as an alcohol swab and dry cloth to clean your screen and a hard scraper type card to get all the bubbles out with, if there were any after putting it on your screen. Well I couldn't help but notice in the directions and in prior reviews I'd read, it was advised to do the placement of the screen in your bathrm after running some hot water as that would minimize dust. Being FAR too lazy and impatient to do it that way, I sat at my desk at home and carefully cleaned my screen and dried it. It speaks volumes about how awesome this tempered glass screen protector is, that all I had to do was align it properly and then as I gently placed over the screen, it literally attached itself! Perfectly! Completely beautifully flat with no bubbles!!! I watched in amazement - it was like something out of Hogwarts- so happy!! I'd 100% absolutely, positively recommend this to everyone and I'd purchase again in a heartbeat.

6 people found this helpful

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Dan e Morell

Good Product/As Advertised, Great Customer Service!

January 31, 2017

Verified Purchase

I only provide reviews for a few of the many products I buy on Amazon (they usually already have multiple reviews...) & "very rarely" give any of them "5 stars". That being said, these glass screen protectors are a good product/as advertised, are easily installed (adequate instructions, tools, etc), fit well and protect my iPad Mini as expected.
On the other hand, TechMatte's Customer Service goes above and beyond expectations! I originally ordered several screens protectors for my & my wife's iPad Mini 4's, unaware at the time that only one was a Mini 4 and the other was a Mini 2...
When the screen protectors fit nicely on & protected one of the iPads (the "4"), but on the other (the "2") were too large and quickly broke the first time the iPad was dropped. I emailed Customer Service to complain.
They patiently asked pertinent questions, determined one of my iPads was a "2", I had ordered the wrong screen protector for it (duh) and replaced it with the correct one "free of charge" and made me a customer for life!

7 people found this helpful

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Great Bare Bones Protector

May 2, 2019

Verified Purchase

This screen protector was very easy to install. Took very little time and it went on smooth, no bubbles, and seems to be on there very solidly. I did mess up the alignment the first time, but it was easy to remove and try again without ruining the protector.
It does tend to smudge, I am not sure if it smudges as bad as it could, but there is still minimal smudging, which is fine as this is easy to clean.
I watch a lot of videos on this though and when the screen is dark it is fairly reflective and I just see myself staring back amidst whatever else I can make out, which is a problem, but again this is glass and you are paying around $10, so I find this acceptable.
Lastly, this model iPad uses the gen 1 Apple Pencil. I find that the Pencil does work well with this glass. It is a bit smooth, but that is going to be an issue with whatever screen protector unless that protector is matte. This does cause the stylus to slide around easily, but I think that helps me more than hurts me. It doesn't have a lot of feedback though so for some it might make it seem strange writing on the slick glass. Still though, nothing about this protector impedes the use of the tablet.
Would definitely recommend as a good value product for basic protection needs.

2 people found this helpful

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Judyth Laporte Colon

100% Satisfaction with both product and customer service

August 1, 2017

Verified Purchase

This is by far the best experience I have had. I usually travel over 30 miles to the nearest mall to redeem a warranty on a screen protector glass. Not including gas used in travel that usually runs me a total of 25 dollars plus tax. So I must say how convenient and perfectly priced this item is. In order for me to leave a review, and a five star one at that, it usually points to my complete satisfaction. If i could give the review more stars I would.
After verifying the size and quantity I desired, an order was placed. My order arrived exactly as expected. The item was well packaged, had no damage whatsoever and best of all included detailed step by step instructions. This was helpful since my biggest concern was application of the product on my own. TechMatte made sure to include more than enough tools necessary for a breezy installation.
That's it!! My product arrived on time, in perfect condition, with all the tools necessary for an easy application and the company also included contact information incase i had any questions or concerns. Also they went out of their way to email me to make sure i was completely satisfied!
As a former military personnel i can give you my word with 100% satisfaction/recommendation for this product and company. (This was not endorsed by the way!)
Day 4 with my toddler and it is still in brand new condition. (Prior more pricey item and so called top of the line shattered same day!!!)

5 people found this helpful

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franksj

Works well and almost completely invisible

June 1, 2019

Verified Purchase

Love this product. I installed this on my new iPad mini 5 and it has already protected my screen from me!

A recommendation. Take your time and follow the instructions:
Clean the screen well with the wet cloth then dry cloth.
Wipe again with the microfiber cloth
Remove any remaining dust particles with the tape supplied.
Make sure you have good lighting and line up the protector sheet exactly. Place it down once and only once.
Smooth out the bubble with the card.

I made the mistake of lifting it up once and it left something on the screen that I couldn't remove. I successfully placed it down perfectly aligned the second time and it will now stay.

The tabs, with which you hold the sheet are connected to a top sheet that you remove after placement.

Very nicely made with all of the above supplies.

One person found this helpful

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chasmin

Awesome customer service & product!!!!

July 20, 2019

Verified Purchase

Okay, this is a review from the dumb, non-technically trained person.... Or at least that's how I felt for a while (you will likely think I was too after I tell you this story).

I got the product and followed the directions. Everything went as planned until I used the included "squeeze card" to get out a few bubbles. At which time, the squeeze card scratched the screen. I was upset and asked for a replacement. One came. I took it off and then replaced the old one without once again washing the ipad screen. I figured it was already clean. Nope! As careful as I was, it didn't work. So I emailed their tech support and they sent me another one. This time, I was not able to use the tabs to get off the top cover (somehow, first time I noticed there was a top plastic cover to remove-oh, oh)... So tech support sent me a youtube video and offered to change out the defective one. The video looked so easy! But I couldn't get it to work. So I want sent a final protector.

Now, I gotta tell you, I have tested very high on an IQ test. But really, I felt sooo stupid. Finally, I had to return them. But now, my Ipad touch screen wouldn't work.

So I go to the Apple store. And to my TOTAL EMBARRASSMENT, there were 4 screen protectors installed on top of the Ipad.. (OMG!!! I felt like the dumbest person EVER!). The Apple Genius guy took the other three off and the touch screen is perfectly fine). Is it possible to want to shrink into an invisible person and disappear? I was soo embarassed!

Well, at the end of the day, these screen protectors were so good, that somehow, I still am baffled how, I installed them so perfectly that I didn't even know I'd installed them. That's how good they are. Moral of the story, read all the instructions all the way through, and pay attention.

And it must be commented on, customer service was fast, very helpful, and never made me feel dumb. They sent several screens... and I finally figured it out. I'm just glad I don't use my real name, where someone could recognize me and my unbelievable ...mistakes!

The PRODUCT IS LOVELY AND IT WORKS. It is a very good quality and the customer service is phenomenal!
It's so easy to do, you might even not realize you did it!

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