Top critical review
April 18, 2017
I purchased this certified refurb in good faith. Within 30 days, it had crashed, randomly shutting down and freezing. I managed to do a manufacture reset on it and was good to go for a few more months. Here, it crashed again and was frozen on the load screen. After contacting the company and them telling me they would not help with it despite having purchased it less than 6 months ago, I had a tech expert attempt to repair it. He put it in DFU mode and restored it. I attempted to set it up again, and it crashed again. He put it in DFU mode and restored it again, and it crashed before even starting set up. We did this a few times until we determined the hardware was corrupted and it was unrecoverable. I am thoroughly disappointed that the company selling a certified refurbished product would not stand behind obvious hardware issues after such little use. The only applications I uploaded were those necessary to use with the hospital EMR system as it was for work exclusively. It had absolutely no physical damage or water damage. As a medical student, I can't afford a new tablet, and this interferes with my work and study substantially for this product to fail after so little time. I am very disappointed.