Amazon.com: Customer reviews: NETGEAR Wi-Fi Range Extender EX3700 - Coverage Up to 1000 Sq Ft and 15 Devices with AC750 Dual Band Wireless Signal Booster & Repeater (Up to 750Mbps Speed), and Compact Wall Plug Design

Top positive review

This Extender does work pretty well

Reviewed in the United States on July 16, 2017

When it arrived and I took it out of the box I thought it was broken because the manual and directions kind of suck because to do the step by step directions don't work right. It took some trial and error to figure it out because I thought I had a bad extender out of the box.

1st thing you want to do is plug it into an outlet right next to your main router and what that does is let's them sync up to each other.

2nd thing you want to do when the extender power button is solid green is push the WPS button on your main router until it's blinking and then push the WPS button on the extender.

3rd thing you should see the lights on the extender light up on the Router, Power, and WPS.

The Device light will stay unlit until you try and log into the extender.

Click your WiFi settings and you will see a new 2.5ghz and a 5ghz and those are your new ones that are broadcast through the extender.

I know this is confusing but you need to enter your password that you use on your Internet provider on the new extender and log into it and try both the 2.5ghz and the 5ghz and save both of them and you should see the Device light on the extender light up to green.

When you have done the complete install with the WPS feature on your main router then you ready to move it to the other side of the house but don't move it to far because you mighy not get a strong signal. Mine is about 20ft from my main router and it covers this old stone wall farmhouse perfect.

The last thing you want to do is hit the WPS button on your router again and hit the WPS button on the extender again and if there within a good distance of each other and all lights are green then you should be up and running but if there not green then you will have to move it closer to your main router.

If your main router doesn't have a WPS option on it then you might have to call netgear online support to help you out because I didn't find another way to install it correctly.

Another thing is if the power ever does go our just sync them back up with the WPS button and wait like 5mins and it will work again because you already did all the setup.

I leave mine on 24/7 and it runs a little warm here and there but that's normal and I have never had any issues except power outages from thunder storms.

Hope this helps someone else but every Internet providers router might be different but I'm using the new Comcast router on the triple play with the works.

1,100 people found this helpful

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Amy M.

Stopped working in 1st year & no support from Netgear

Reviewed in the United States on June 15, 2017

After about 9 months of light use, the 2.4g channel has stopped working on all devices (5g works fine). I called Netgear technical support and they only offer complimentary support on this product for 90 days, after which they want you to pay for support. I researched this issue online and found several posts with the same problem. I have done a factory reset, firmware update and confirmed the settings are correct. Netgear does offer a 1-year warranty but they require a return authorization number, which can only be obtained through technical support, which requires a paid subscription. This doesn't seem ethical. I would avoid this product and given the warranty/technical support catch 22, I will certainly be considering other manufacturers for future purchases.

1,310 people found this helpful

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Amy M.

Stopped working in 1st year & no support from Netgear

Reviewed in the United States on June 15, 2017

Model: WiFi Extender AC750Verified Purchase

1,310 people found this helpful

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1818 comments

josh hockman

This actually SLOWS your traffic!!!!

Reviewed in the United States on August 4, 2018

Model: WiFi Extender AC750Verified Purchase

I bought this to increase the wifi signal (which is very weak, resulting in relatively slower DL's) for the second story of my home, because I read things like, "FASTER WIFI SPEEDS - Combined speeds up to 750 Mbps", and, "Mobile Up to 100% Faster Improve your mobile WiFi speeds by up to 100% with AC750 WiFi Range Extender!", - both are direct copy pastes from the Amazon sales page..... Unfortunately, on page 7 of the user manual, you find this gem: "Data traffic routed through the extender is inherently slower than traffic routed directly from the network."

Speed test results (with Gigabit internet service):

Regular WiFi: 279M down; 41M up.
2G extender: 156M down; 42M up.
5G extender: 122M down, 41M up.

The range extender has a much stronger signal, but is close to half the speed!

Total waste of money.

356 people found this helpful

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1313 comments

DEdwards

Nightmare to set up and impossible to decipher instruction manual

Reviewed in the United States on March 28, 2018

Model: WiFi Extender AC750Verified Purchase

No stars. Returned it. Massive PIA to try to decipher the tech argot of the directions and it didn't work anyway. I bought it to extend the range of my router's wifi signal for an outdoor camera. Even after all the irritation involved with getting it paired to the house wifi and then plugging the extender into an outlet closer to the camera, it had zero impact on the camera's signal. The location receives a strong 4-bar signal from the router, too. There's no phone number to call for help with the setup unless you register the product first. The website you have to go to for the setup process doesn't even bother to tell you up front, where it might be helpful, that you won't ever see the setup assistant until you access Netgear's web pages through the extender's wifi, not your home router's wifi. The website has links for setting up with a PC or Mac, but the one for Macs doesn't work--the page never loads. Well, not until you've accidentally come across that information, on a completely different page that you found while looking for set-up help, that you have to access NetGear's pages through the extender's wifi signal, not the wifi from your own router.

If you finally get to the setup assistant you will be asked questions you have no clue how to answer because they're all in tech-speak. Why is it necessary to call a password a "network key"? Why don't you just say "password"? "Make sure your computer is set up to use DHCP". Really. I'll get right on that. I've been using personal computers for 30 years and have never seen the term "DHCP" and have no idea how to check that my computer is set up to use it, but since you bring it up, why don't you tell me how to "make sure" of that? Worthless. The whole instruction guide is like that and the setup assistant is worse by far. And hey, did you know that "WPS does not support WEP network security"? Who cares, if you don't know what either of those things are and if they don't tell you how to determine which your wifi has? The manual will tell you things like, "Click the Next button and the status screen displays". Wrong. Like a lot of the other steps. You know what happens when you click Next? The setup assistant completely vanishes and you end up back on NetGear's main web page. You are not offered something logical for the next step in the process, like a log-in setup option, or a flashing neon sign that says "setup complete" or any information on the status of the device you think you maybe might have possibly just set up. Nothing. Here's our web page. Enjoy this total lack of feedback about what you were just trying to accomplish and whether it worked or not.

No idea whether their phone tech support is any good or not because I put the device back in the box and printed a return label, but phone support is good for only 90 days anyway. Besides, you have to register the product first--so they can have your personal information and probably put you on 20,000 mailing lists for spam--before they'll give you access to the super-duper-secret-classified help line number. Never trust a company that won't give you free phone setup help in its instruction manual.

175 people found this helpful

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99 comments

Sandy S.

Cant deliver high bandwidth

Reviewed in the United States on September 30, 2017

Model: WiFi Extender AC750Verified Purchase

Bought after seeing the thousands of good reviews. I get 100Mbps download/5Mbps upload from my internet provider, as proven using speed tests right next to the modem/router. I wanted an extender that I could conveniently place to catch the signal about 30ft from the modem/router and extend it 30-40 ft to the rooms upstairs. I verified that I was getting an 80-90Mbps signal from the modem/router right next to where I placed the extender. However, I found that upstairs, even after using the extender, I could never get a signal more than 15-20Mbps, with or without the extender. Eventually, I simply put the extender right next to the router, and finally found that even then(!!) I couldnt get more than 15-20Mbps, but without the extender I was getting an easy 80-90Mbps. This thing is just not built for high bandwidth, IMHO. If your requirement is similar, hopefully this review is useful to you. I'm probably going to end up with mesh wifi even though its more expensive.

111 people found this helpful

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22 comments

Baby Chick from Babychickistan

WILL NOT Rebroadcast 5Ghz. Only 2.4Ghz works under basic settup. FastLane Tech option does ONLY 2.4Ghz to 5Ghz or 5Ghz to 2.4Ghz

Reviewed in the United States on April 7, 2018

Model: WiFi Extender AC750Verified Purchase

This is such a crappy product. First of all I have ASUS AC1900 router which broadcasts both 2.4Ghz and 5Ghz. I need to extend both of them. NETGEAR AC750 advertises that it can extend both of them under different SSID such as your "original_SSID_Ext". So under basic settings, it grabs both 2.4Ghz and 5Ghz from ASUS AC1900 and translates both 2.4Ghz and 5Ghz under different SSID which is fine, however only 2.4Ghz works and 5Ghz will say no internet connection on the extension networks. So, reading other comments I came to conclusion that it cannot translate both at the same time.
Fine, screw 2.4Ghz since it's overcrowded anyways, let's try to extend 5Ghz only. Netgear has FastLane Technology option which broadcasts only one band, and it has two options: 1. catch 2.4Ghz band and rebroadcast as 5Ghz; 2. catch 5Ghz and rebroadcast as 2.4Ghz. THERE IS NO 5Ghz to 5Ghz rebroadcasting option meaning no matter what option you choose, your speeds are bottlenecked at 2.4Ghz! This is plain dumb. I don't know why on earth I need to rebroadcast 2.4Ghz as 5Ghz if it is bottlenecked at 2.4Ghz anyways when it travels from ASUS AC1900 to NETGEAR AC750.

Conclusion, no matter what, it WILL NOT EXTEND 5Ghz network (grabbing 5Ghz and rebroadcasting 5Ghz)! I tried both original firmware and I tried resetting after upgrading to the latest firmware - product behaves the same way.

Additionally, this NETGEAR AC750 has such a week signal. I am sitting on my laptop and iPhone right next to it and signal is worse than if I am connected to ASUS AC1900 which is in a different room across the wall. In other words the area where I want extend my wifi is covered better with my original router which defeats the purpose of this extender.

Images are included

45 people found this helpful

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0Comment

Brian

Buyer Beware ! Support Scam that Netgear MUST know about is going on with this device

Reviewed in the United States on June 20, 2019

Model: WiFi Extender AC750Verified Purchase

If this review does not convince you to avoid NETGEAR read the additional reviews from other customers I have listed at the bottom. If after reading those you purchase a NETGEAR product you are getting what you deserve. I thought NETGEAR would be a solid choice for an extender and was totally unprepared for the very BIG SCAM attempt that transpired. My intention is not only to give 1 star for this device, but to warn people away from NETGEAR at all costs. Just as context I am tech literate enough for a simple device setup after 30 years as a Database Specialist. In a nutshell setup requires that the extender become 'aware' of your router so that it can repeat/extend your signal. Page 9 of the booklet THAT COMES IN THE BOX with the device is titled 'Connect with Web Browser Setup.' Please see the attached photo. Step 3 directs you to a page for 'New Extender Setup Screen' and tells you to click 'New Extender Setup' button .. But instead you are on what looks to be a NETGEAR Page, but no new extender setup info AND almost immediately an unsolicited Support chat opens .. I did not realize it, but it was a phishing robot masquerading as a human and soliciting info which led to a tech calling me .. at this point I am surprised and amused at how bad this support is, but not suspicious .. until shady tech calls (using name that his parents are not possibly aware of) and will not answer my question about why the instructions do not match the page and why do i need an expert for something this simple (he essentially tried to convince me that customers are stupid) .. then .. without the explicit warning and permission that any legit support tech for a legit tech company will provide and make sure the customer understands and agrees to.. goes into full SCAM mode and tries to trick me into giving him access to my computer .. WTF ? I confronted him and he actually got tough and tried to defend his actions .. Again I am at the very least tech literate, but was not on my guard due to the origin of this transaction being the NETGEAR QUICK START BOOKLET !!!! Seriously I am sure lots of people get hooked on this ... see The Sept 2018 1 star review telling the same story (with a comment for another customer who advised same thing and was scammed for $90). NETGEAR is not a legit tech company as there is no way they do not know this is going on. Amazon as well bears some responsibility. Do yourself a favor and bypass NETGEAR products. BTW I tried a number of ways to get in contact with someone at NETGEAR for their side of the story before posting this review, but it was impossible and I went in circles for over an hour. If you are still thinking of buying NETGEAR then read 6-14-19 review by Chu, 9-23-18 by Miller, 6-11-19 Monteith, 2-21-19 Hughes or 10-5-18 with 'Beware' in title .. One says that SCAM tech support actually left them with a non-functional PC.

27 people found this helpful

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11 comment

Kindle Customer

BEWARE Not a satisfactory purchase!

Reviewed in the United States on October 5, 2018

Model: WiFi Extender AC750Verified Purchase

I have 100mgbs wifi, however, the signal strength is not satisfactory throughout my apartment. I had hoped a range extender would correct this problem. I found a recommendation & link to a deal on a Netgear extender in one of my newsletters. The description, customer reviews & price seemed to indicate this model was a good choice. Arrived quickly & I was anxious to try it. After 2 hours of attempting a link by WPS setup, I called the recommended tech support. I admit I was unprepared for the following actions. The tech asked for remote access, & I allowed it, even though I was uncomfortable with the idea. My thoughts were, it was a reputable product so I could trust the support. The "quick & easy" call lasted almost 3 hours without resolution of the whole problem. Meanwhile, the techs alterations to my laptop were faster than I could follow. He was communicative, but between his accent & the speed of the changes, I was not thoroughly following every step. The Netgear device was linked on 2g, but would not link to the faster 5g channel. The tech decided he would need to have his supervisor call me the next day. We scheduled a call time. He had convinced me I needed their firewall & security program. The next step was to charge my PayPal account. My options were $149 or $299. Thanks to my bank & PayPal, despite several attempts the payment did not complete! It is now the next day, I have researched both Netgear & Softtree & count myself lucky that the process did not complete! Buyer Beware, Netgear has aligned itself with a company that will cost you dearly for the "solution" & problem resolution!

33 people found this helpful

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11 comment

Billy Lo

You need to pay to talk to tech support after 90 days from purchase, even when the product is still under warranty

Reviewed in the United States on May 15, 2018

Model: WiFi Extender AC750Verified Purchase

I have been using this extender for 8 months now. It has been working fine until today: I was trying to update the firmware, but for some reason the connection between my computer and the extender was disrupted in the middle (always a big no-no). Afterwards, the green power light keeps blinking. I read online that this is a sign of firmware corruption. A few more searches revealed a solution from Netgear. I followed every step of the instructions, but that did not work for me (after manually setting the IP address for the extender, I was able to ping the IP address from command prompt, but nevertheless I was unable to reset the firmware using the tool provided). Frustrated, I was trying to contact Netgear to to seek help. I bought the extended in Sept, 2017 and now it's May 2018, so I'm still under warranty (as confirmed on my Netgear account). However, to my surprise, they provide free phone support only within the first 90 days of purchase. In order to talk with someone, I need to pay $49.99 for their "Premium Technical Support". This is bullshit. I'm not going to pay to talk to tech support for an item still under warranty, and much less to pay $49.99 for an extender I purchased for $39.99.

That's it - I will never use Netgear ever again.

32 people found this helpful

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22 comments

DeeMee

Slow on 2.4 ghz, and mostly doesn't do 5 ghz.

Reviewed in the United States on July 13, 2019

Model: WiFi Extender AC750Verified Purchase

I used an old Netgear EX2700 which was 2.4 ghz only. Worked great, easy to use, fast speed, great range. Simple as can be. So naturally I turned to this unit with 2.4 and 5 ghz.

This one sets up more or less the same, except unlike the older unit you now have to sign up for an account and jump thru hoops that are unnecessary, a bother if you reset the unit, and only of benefit to Netgear, not you the customer of Netgear.

So next problem was side by side with the old unit my 2.4 ghz band speeds were only 40% as good as the old one. Even in the same room as the router where signal strength was a non-issue. Maybe I just had a bad one, but I suspect the processor inside is over-burdened to handle two bands rather than one.

The 5 ghz band was faster, when it worked, which it mostly didn't. It was simply intermittent. Again even in the same room as the router so no signal strength problems. I reset and started over a few times. Hurray, the sign in with Netgear hoop jumping is so convenient ....not. But that wasn't it. It would work a few minutes. Not work for long stretches, and then sometimes work again. Mostly 80% or 90% of the time the 5 ghz band just wasn't working.

So I returned it. Try something else. I don't have a suggestion for a good dual band extender. The beauty of the old one was small size, simple and good speed. Plug it in a wall socket, set it up, and have great extender results. You hardly noticed it was even there. In the mean time I'm using some old Ubiquiti Nanostations which are way overkill and not un-noticeable to plug into a hallway socket halfway across my house.

14 people found this helpful

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0Comment

CastAway

Useless in larger house

Reviewed in the United States on November 10, 2018

Model: WiFi Extender AC750Verified Purchase

The "extender" could not boost the signal beyond the original range of the wifi router we had. Most annoyingly, it renames the home network the extender broadcasts, making it necessary to log in to the "new" extender network to benefit from the signal boost in that part of the house. Not very practical if you happen to be walking around and go from a strong signal area to a weak one covered by the extender. You'll have to log off the original network, and log in to the "new" extender network. Might not be an issue if you have a wifi connected device that will remain stationary. Returning this device for one that doesn't rename the network, and really extends the signal.

21 people found this helpful

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