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NETGEAR WiFi Range Extender EX3700 - Coverage up to 1000 sq.ft. and 15...
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Customer reviews
- NETGEAR WiFi Range Extender EX3700 - Coverage up to 1000 sq.ft. and 15...
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- Customer reviews
Top positive review
Works Great and with Easy Set-Up.
February 8, 2017
Great extension of my wireless. I have a" man cave/office" in my unattached garage about 100 feet away from my cable company supplied Wi-Fi modem. It actually was able to reach this but the signal without the extender but it was weak and often dropped the connection or slow speed. I installed this NETGEAR N300 about 50 feet away. I now get great connectivity for my laptop.
The initial setup is to:
- Plug the Range Extender into an outlet (I put them side-by-side) very close to the modem. You DO NOT use an Ethernet cord to set this extender up.
- Wait for the solid green LED power light of the extender.
- Push the WPS button on the extender and another LED light will blink.
- Push the WPS button on you old Modem and watch them connect. I had to look for the WPS button on the old modem because it not obvious but it does exist.
- Once the Router LED light on the Extender is solid green, unplug the extender and move it into an area that already can receive some signal, (I placed the Extender 1/2 way between my office and the old modem) as it cannot "extend" what it cannot detect!
- Select the new Network name it has created (it will be your old network name with an -EXT at the end)
- Use the password you use on your existing Wi-Fi system and you are done!
The initial setup is to:
- Plug the Range Extender into an outlet (I put them side-by-side) very close to the modem. You DO NOT use an Ethernet cord to set this extender up.
- Wait for the solid green LED power light of the extender.
- Push the WPS button on the extender and another LED light will blink.
- Push the WPS button on you old Modem and watch them connect. I had to look for the WPS button on the old modem because it not obvious but it does exist.
- Once the Router LED light on the Extender is solid green, unplug the extender and move it into an area that already can receive some signal, (I placed the Extender 1/2 way between my office and the old modem) as it cannot "extend" what it cannot detect!
- Select the new Network name it has created (it will be your old network name with an -EXT at the end)
- Use the password you use on your existing Wi-Fi system and you are done!
2,647 people found this helpful
Top critical review
Started great, ended as fire hazard
July 25, 2018
Received this in December 2017. Was an easy install for anyone who has had any experience setting up a router. And it worked great as advertised. I did not have drops like a lot of people reported. Unfortunately what I did have in July 2018 after 7ish months of use was a burning smell coming from it. As you can see from the picture, the unit was starting to burn up and melt down. I have used the wall outlet it was on for various things, and have never had an issue. The item was plugged in appropriately and never removed or messed with. This could have burnt my house down.
1,700 people found this helpful
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July 25, 2018
Received this in December 2017. Was an easy install for anyone who has had any experience setting up a router. And it worked great as advertised. I did not have drops like a lot of people reported. Unfortunately what I did have in July 2018 after 7ish months of use was a burning smell coming from it. As you can see from the picture, the unit was starting to burn up and melt down. I have used the wall outlet it was on for various things, and have never had an issue. The item was plugged in appropriately and never removed or messed with. This could have burnt my house down.
February 8, 2017
Great extension of my wireless. I have a" man cave/office" in my unattached garage about 100 feet away from my cable company supplied Wi-Fi modem. It actually was able to reach this but the signal without the extender but it was weak and often dropped the connection or slow speed. I installed this NETGEAR N300 about 50 feet away. I now get great connectivity for my laptop.
The initial setup is to:
- Plug the Range Extender into an outlet (I put them side-by-side) very close to the modem. You DO NOT use an Ethernet cord to set this extender up.
- Wait for the solid green LED power light of the extender.
- Push the WPS button on the extender and another LED light will blink.
- Push the WPS button on you old Modem and watch them connect. I had to look for the WPS button on the old modem because it not obvious but it does exist.
- Once the Router LED light on the Extender is solid green, unplug the extender and move it into an area that already can receive some signal, (I placed the Extender 1/2 way between my office and the old modem) as it cannot "extend" what it cannot detect!
- Select the new Network name it has created (it will be your old network name with an -EXT at the end)
- Use the password you use on your existing Wi-Fi system and you are done!
The initial setup is to:
- Plug the Range Extender into an outlet (I put them side-by-side) very close to the modem. You DO NOT use an Ethernet cord to set this extender up.
- Wait for the solid green LED power light of the extender.
- Push the WPS button on the extender and another LED light will blink.
- Push the WPS button on you old Modem and watch them connect. I had to look for the WPS button on the old modem because it not obvious but it does exist.
- Once the Router LED light on the Extender is solid green, unplug the extender and move it into an area that already can receive some signal, (I placed the Extender 1/2 way between my office and the old modem) as it cannot "extend" what it cannot detect!
- Select the new Network name it has created (it will be your old network name with an -EXT at the end)
- Use the password you use on your existing Wi-Fi system and you are done!
March 13, 2018
I felt obliged to write a review since there are some bad reviews of this product. Full disclosure, I've been in IT for 25 years so I generally know my way around technology. I base my 'ease of setup' on if I would be able to walk my mother-in-law through the setup over the phone. This product is brain dead simple to configure and get going if you have a WPS capable router. You simply push the WPS button on your router then push the button on the N300. Do this in the same room to ensure a strong signal. Once you get the green light on the N300, you're good to go and can upnlug it and move it to where you need.
As for the range extending capabilities, my access point is on the second floor of our 3 story house (3200 square feet). The extender is on the first floor with the hope of improving wifi to the TV and the family room. I ran a speed test from my laptop. Prior to the N300 it got 50mbs/10mbs (down/up). With the N300, the laptop got 100mbs/24mbs.
For the price, this is a good solution and much more cost effective than the mesh network systems. I'll be ordering a second N300 to put in the master bedroom. The speed isn't needed but the geek in me can't pass up a faster connection for the small cost of these extenders.
As for the range extending capabilities, my access point is on the second floor of our 3 story house (3200 square feet). The extender is on the first floor with the hope of improving wifi to the TV and the family room. I ran a speed test from my laptop. Prior to the N300 it got 50mbs/10mbs (down/up). With the N300, the laptop got 100mbs/24mbs.
For the price, this is a good solution and much more cost effective than the mesh network systems. I'll be ordering a second N300 to put in the master bedroom. The speed isn't needed but the geek in me can't pass up a faster connection for the small cost of these extenders.
March 24, 2018
#1) I am a customer who paid full price for this product.
#2) I've needed something that would make my Comcast WiFi connection extend into my bedroom, which was never more than 25 feet from my modem. However, for some reason, I'm sure because of the layout of my home and the barriers between the rooms, I was never able to actually receive a nice strong connection in my bedroom.
#3) I purchased this, with no knowledge of these products, purely based on the ratings and reviews.
#4) Very fast shipping, as always, with my much loved Prime membership. :)
#5) Very simple installation... the very 1st step is to simply plug it into the wall in the same room as the modem. I was unsuccessful using the "WPS" push setup method, however I've literally never had success using this method any other time, either, so I am not necessarily blaming this on the product.
But, the other setup option is using your laptop, another very simple option, that was easily accomplished and fully functional within 10 minutes [and, that was being distracted with conversation, so I'd say a normal person would do this within 5 mins, or less :)]
Then, once you've completed setup, you unplug the extender and move it in position between the modem and the area that you're wanting coverage. Literally couldn't be any easier!!!
#6) Before, I couldn't get a decent connection in my bedroom at all, now it literally seems like I'm sitting right next to my modem anywhere in my bedroom with FULL STRENGTH for the WiFi connection on my laptop.
GREAT PRODUCT, VERY HAPPY WITH THE PERFORMANCE!!! :)
#2) I've needed something that would make my Comcast WiFi connection extend into my bedroom, which was never more than 25 feet from my modem. However, for some reason, I'm sure because of the layout of my home and the barriers between the rooms, I was never able to actually receive a nice strong connection in my bedroom.
#3) I purchased this, with no knowledge of these products, purely based on the ratings and reviews.
#4) Very fast shipping, as always, with my much loved Prime membership. :)
#5) Very simple installation... the very 1st step is to simply plug it into the wall in the same room as the modem. I was unsuccessful using the "WPS" push setup method, however I've literally never had success using this method any other time, either, so I am not necessarily blaming this on the product.
But, the other setup option is using your laptop, another very simple option, that was easily accomplished and fully functional within 10 minutes [and, that was being distracted with conversation, so I'd say a normal person would do this within 5 mins, or less :)]
Then, once you've completed setup, you unplug the extender and move it in position between the modem and the area that you're wanting coverage. Literally couldn't be any easier!!!
#6) Before, I couldn't get a decent connection in my bedroom at all, now it literally seems like I'm sitting right next to my modem anywhere in my bedroom with FULL STRENGTH for the WiFi connection on my laptop.
GREAT PRODUCT, VERY HAPPY WITH THE PERFORMANCE!!! :)
June 15, 2017
After about 9 months of light use, the 2.4g channel has stopped working on all devices (5g works fine). I called Netgear technical support and they only offer complimentary support on this product for 90 days, after which they want you to pay for support. I researched this issue online and found several posts with the same problem. I have done a factory reset, firmware update and confirmed the settings are correct. Netgear does offer a 1-year warranty but they require a return authorization number, which can only be obtained through technical support, which requires a paid subscription. This doesn't seem ethical. I would avoid this product and given the warranty/technical support catch 22, I will certainly be considering other manufacturers for future purchases.
September 23, 2018
Okay everyone, be very careful with this one. When we went through the installation instructions everything seemed to be going well up to a point where a sign in screen appears with your log in name and password (you created in an earlier step). The problem starts here...after trying to log in the process becomes circular and won't connect, even after several attempts. This is where it gets dicey. We contacted their on-line chat service, explained the problem and a service tech called to "help". The gist: after going through a few different windows on my computer and installing software to remote into my computer the tech announces you have a trojan virus and to remove it the cost will be $89.00 an hour or up to $600.00 and of course I can't use my computer for the next two hours because my financial information is at risk and other people now have control of my home network. Well...we have BitDefender installed so I had to question this, after talking with the folks at BitDefender with their tech investigating my system, they told me they have received similar calls with unscrupulous "tech's" trying to sell you a service you really don't need. Btw: we never got the extender to work and it will be going back to Amazon as soon as my hot little hands can box it up...sometimes if the deal looks too good, you really need to question why.
January 16, 2018
Great router when it works. The problem is that it would only work for a few hours at a time. First the iOS devices show "No Internet Connection" then the Windows devices follow suit. I registered the product with Netgear and sat through multiple gentlemen going through a script of how to repair my problem on multiple occasions only to have the same issue appear over and over.
If you reset it by unplugging it, the extender will work fine for a number of hours. The service people with whom I spoke could not seem to grasp that concept. So all the steps that we took which led to me eventually unplugging the device and resetting it had the same effect is just unplugging it without the unnecessary steps. I don't know if I have a bad unit, but if this continues for another day or so, it's going back. For this kind of nonsense, I might as well get a $30 unit. It will probably have the same problems, but be $150 cheaper.
Reading through these testimonials, I see a lot of people who gave it four and five stars do not seem to have a problem resetting it all the time. Folks, that means your device is not working properly.
I tried to work with the Netgear customer support, but they are the worst. They will have you reset this, or alter that, only to have you then plug it in again and voila it works! For about another 30 minutes to and hour, just as if you had unplugged it yourself. When you try to explain this to the nice folks in India, they have to go through their script...every time. I am not engaging in hyperbole when I say that I have spent more than 3 hours on the phone with India as they have me do the same things over and over again, in spite of me explaining until I am blue in the face that these steps will not work. The latest tactic of the representatives is just to put me on hold and forget about me.
If you reset it by unplugging it, the extender will work fine for a number of hours. The service people with whom I spoke could not seem to grasp that concept. So all the steps that we took which led to me eventually unplugging the device and resetting it had the same effect is just unplugging it without the unnecessary steps. I don't know if I have a bad unit, but if this continues for another day or so, it's going back. For this kind of nonsense, I might as well get a $30 unit. It will probably have the same problems, but be $150 cheaper.
Reading through these testimonials, I see a lot of people who gave it four and five stars do not seem to have a problem resetting it all the time. Folks, that means your device is not working properly.
I tried to work with the Netgear customer support, but they are the worst. They will have you reset this, or alter that, only to have you then plug it in again and voila it works! For about another 30 minutes to and hour, just as if you had unplugged it yourself. When you try to explain this to the nice folks in India, they have to go through their script...every time. I am not engaging in hyperbole when I say that I have spent more than 3 hours on the phone with India as they have me do the same things over and over again, in spite of me explaining until I am blue in the face that these steps will not work. The latest tactic of the representatives is just to put me on hold and forget about me.
July 13, 2018
This Wifi Range extender works, I think it's fine if this is your only option.
However, I will write about my experience. Installation and setup wasn't that hard; I was able to install it with both methods out of the 3 options known in the comments section( I didn't need to use the secret unadvertised one). What really sucked for me was the performance reduction in terms of internet speed. I have decently fast internet coming from ethernet hard line from my modem. Even if this range extender was 5 feet away from my modem with no obstructions it reduced the internet speed from 150MB/s down to 10MB/s. If you have a big house, I would just recommend just getting another router or a more powerful router and connect the router to the first router. It's a simple plug and go. Don't waste your time trying to get a range extender to work.
This isn't aimed at this product in particular, but that was just my experience. I have a big old house. 2600Sqft with 2 floors. In old houses, sometimes they use chicken wire in the walls so it interferes with WIFI. Maybe that was the problem. I am happy with 2 powerful routers providing WIFI to the whole house with limited speed loss
However, I will write about my experience. Installation and setup wasn't that hard; I was able to install it with both methods out of the 3 options known in the comments section( I didn't need to use the secret unadvertised one). What really sucked for me was the performance reduction in terms of internet speed. I have decently fast internet coming from ethernet hard line from my modem. Even if this range extender was 5 feet away from my modem with no obstructions it reduced the internet speed from 150MB/s down to 10MB/s. If you have a big house, I would just recommend just getting another router or a more powerful router and connect the router to the first router. It's a simple plug and go. Don't waste your time trying to get a range extender to work.
This isn't aimed at this product in particular, but that was just my experience. I have a big old house. 2600Sqft with 2 floors. In old houses, sometimes they use chicken wire in the walls so it interferes with WIFI. Maybe that was the problem. I am happy with 2 powerful routers providing WIFI to the whole house with limited speed loss
July 21, 2016
As a Senior Network Engineer I work around a lot of networking hardware. I am very adept with AP's, Extenders, WLC's, and all of that so I knew what to expect with this. I am not sure why people are complaining about setup, it's ridiculously simple! Note, this is NOT a Mesh-Mode AP/Router, it's an EXTENDER or AP, which means it will provide a 'new' SSID that you can connect to that will bridge to your primary SSID. You should not use this with the same SSID as your router or there could be serious issues. (That's MESH MODE and this is not that!)
For extender mode, what this device does is grab the SSID from your main router and act as a 'bridge' to that router and re-broadcasts the signal with it's own hardware over another SSID. Think of it as a relay race for wireless.. You can use almost anything to bridge networks, even other laptops, routers and access points. So your traffic goes like this: Device over extender SSID to Extender. Extender Hardware processes it as a bridge mode router then sends it through wireless to the existing SSID from your primary router. You are hopping multiple SSID's. To set this up you just put in the SSID and Passkey for your existing wireless, assign a new SSID to the Extender - and note this SHOULD be a different SSID than the primary SSID from your router. Once this is done you connect your wireless devices to the extender and it will 'hop' your data from the extender to the router.
QUICK SETUP: Plug in the extender, wait for it to boot up (2 min), connect your laptop to the SSID of the extender which by default will be something like "NETGEAR_EXT".. Once your device connects to this open up a browser and go to 192.168.1.250, that's the gateway, which is the extender. Once you hit the IP of the extender you will enter setup mode. Here it will ask a series of questions, poll the existing WiFi in the area, and have you setup a new SSID after you input the existing SSID information from your normal router. Setup is done! Now any device you want to go through the extender should utilize the SSID on the extender NOT the SSID on the primary router. Presto! A couple reviewers hammered this for difficult setup which I find hard to believe. Follow my instructions and it's up and running in 3 minutes, and 2 of those minutes are the device booting up! (seriously)
Second mode this can do is AP Mode. Essentially it will act as an AP off your existing network. Connect an ethernet cable to it and set it up per the instructions and you will have a second AP In your home utilizing the same network but different SSIDs! Remember, this is not an enterprise grade WLC AP so you are not going to have multiple AP's using the same AP profile and SSID, each AP will have different SSID's. (but they can use the same password for continuity)
IMPORTANT: A HUGE benefit to this device is it's ability to run in AP mode. Think about this - you are in a motel room with bad wireless but strong ethernet. Simply plug this in and have your own SSID's with speedy wireless. Another important way this can be used is with insecure wireless networks. You can 'hop' this into insecure networks and provide your devices with their own secured SSID's with AES Passkeys. Anyone attempting to hack you through the insecure WiFi would need to hack your secured device and SSID! So there are some pretty cool things you can do with this. Although keep in mind it's not a VPN so they still could sniff the stream going from the extender to the router if the router uses an unsecured SSID, but at least they aren't getting directly into your device so there is some slight, additional security.
Features/Advanced Options: After you run through the silly quickstart stuff you can go to 192.168.1.250 which is likely the preferred DCHP this will grab from your router. From here you have advanced options where you can see transfer rates, connected clients,setup MAC access permissions and other goodies. Not bad! But again this is really a tiny router so these settings are to be expected. There is a 'Fastlane' system in this which is really a gimmick that is absolutely pointless and more generally considered a marketing feature. What this does is you give the extender a designated frequency from your router (2.4 or 5.0) then the router pushes 5.0 with the 2.4 or 2.4 with the 5.0 channel. This is just frequency isolation that will allow you to use a designated band for the extender. It's utterly pointless in my testing and offers no speed boost at all. In a crowded home with a lot of devices this would probably be something you may use. Forcing everyone on 2.4 then piping 5.0 directly to the extender then 2.4 off of the extender. But I would say for 90%+ of uses this is utterly pointless. It's also likely why the feature is buried on the device in sub menus. I'd leave it off.
PERFORMANCE: I will say while the performance of this device is good, it's not perfect. You WILL NOT get the same performance as your primary router. The reason for this is that you are stepping through what amounts to an additional (low powered) router. This device has session and throughput limitations that are likely well below your router in some cases. Performance is lost in that transition, but also the SSID hopping also degrades the speed. This is to be expected, this is not an access point, it's an extender and performance on an extender will never be as good as a pure router or AP.
In my case, my connection averages 110Mbps-180Mbps over my primary router and AP's. (2400AC) Through the extender I averaged 50-60Mbps per device. That's a 50% loss on average of speed in comparison to the primary router/AP configuration. So remember, the point of this is to get WiFi to areas of your home with bad WiFi coverage but don't expect this to be a speed demon. Also there is a slight ping-drop between this and the router, expect 20-50% increase in ping latency. So if your existing router averages 10-20ms to a close hop, this will bump that to 20-40ms average. Not a big deal unless you are a gamer, that could present some issues.
Do I like this device? Absolutely! It's the best extender I have ever seen to date. Is the technology of extenders perfect? No. But this is as good as you are going to get unless you want to run a router in MESH or install a WLC and controlled AP's. I am using this for my vacation where signal power is probably going to suffer, but in my home my AP's do the heavy lifting and this isn't needed. Also on vacation I will provide myself with my own secure SSID's to use and leave the other SSID's for anyone else at the vacation home.. ISOLATION!
IMPROVEMENTS: Companies that make these extenders should focus on reducing latency and increasing throughput. This would be done by putting better processors in these units. My APs in the home have quad core processors and can handle a lot of speed, sessions and clients. I would guess this unit has a sub-1Ghz single core processor which is going to limit your performance. I suspect the higher model number has a better processor and/or other brands have better processors which would likely result in more robust performance.
For extender mode, what this device does is grab the SSID from your main router and act as a 'bridge' to that router and re-broadcasts the signal with it's own hardware over another SSID. Think of it as a relay race for wireless.. You can use almost anything to bridge networks, even other laptops, routers and access points. So your traffic goes like this: Device over extender SSID to Extender. Extender Hardware processes it as a bridge mode router then sends it through wireless to the existing SSID from your primary router. You are hopping multiple SSID's. To set this up you just put in the SSID and Passkey for your existing wireless, assign a new SSID to the Extender - and note this SHOULD be a different SSID than the primary SSID from your router. Once this is done you connect your wireless devices to the extender and it will 'hop' your data from the extender to the router.
QUICK SETUP: Plug in the extender, wait for it to boot up (2 min), connect your laptop to the SSID of the extender which by default will be something like "NETGEAR_EXT".. Once your device connects to this open up a browser and go to 192.168.1.250, that's the gateway, which is the extender. Once you hit the IP of the extender you will enter setup mode. Here it will ask a series of questions, poll the existing WiFi in the area, and have you setup a new SSID after you input the existing SSID information from your normal router. Setup is done! Now any device you want to go through the extender should utilize the SSID on the extender NOT the SSID on the primary router. Presto! A couple reviewers hammered this for difficult setup which I find hard to believe. Follow my instructions and it's up and running in 3 minutes, and 2 of those minutes are the device booting up! (seriously)
Second mode this can do is AP Mode. Essentially it will act as an AP off your existing network. Connect an ethernet cable to it and set it up per the instructions and you will have a second AP In your home utilizing the same network but different SSIDs! Remember, this is not an enterprise grade WLC AP so you are not going to have multiple AP's using the same AP profile and SSID, each AP will have different SSID's. (but they can use the same password for continuity)
IMPORTANT: A HUGE benefit to this device is it's ability to run in AP mode. Think about this - you are in a motel room with bad wireless but strong ethernet. Simply plug this in and have your own SSID's with speedy wireless. Another important way this can be used is with insecure wireless networks. You can 'hop' this into insecure networks and provide your devices with their own secured SSID's with AES Passkeys. Anyone attempting to hack you through the insecure WiFi would need to hack your secured device and SSID! So there are some pretty cool things you can do with this. Although keep in mind it's not a VPN so they still could sniff the stream going from the extender to the router if the router uses an unsecured SSID, but at least they aren't getting directly into your device so there is some slight, additional security.
Features/Advanced Options: After you run through the silly quickstart stuff you can go to 192.168.1.250 which is likely the preferred DCHP this will grab from your router. From here you have advanced options where you can see transfer rates, connected clients,setup MAC access permissions and other goodies. Not bad! But again this is really a tiny router so these settings are to be expected. There is a 'Fastlane' system in this which is really a gimmick that is absolutely pointless and more generally considered a marketing feature. What this does is you give the extender a designated frequency from your router (2.4 or 5.0) then the router pushes 5.0 with the 2.4 or 2.4 with the 5.0 channel. This is just frequency isolation that will allow you to use a designated band for the extender. It's utterly pointless in my testing and offers no speed boost at all. In a crowded home with a lot of devices this would probably be something you may use. Forcing everyone on 2.4 then piping 5.0 directly to the extender then 2.4 off of the extender. But I would say for 90%+ of uses this is utterly pointless. It's also likely why the feature is buried on the device in sub menus. I'd leave it off.
PERFORMANCE: I will say while the performance of this device is good, it's not perfect. You WILL NOT get the same performance as your primary router. The reason for this is that you are stepping through what amounts to an additional (low powered) router. This device has session and throughput limitations that are likely well below your router in some cases. Performance is lost in that transition, but also the SSID hopping also degrades the speed. This is to be expected, this is not an access point, it's an extender and performance on an extender will never be as good as a pure router or AP.
In my case, my connection averages 110Mbps-180Mbps over my primary router and AP's. (2400AC) Through the extender I averaged 50-60Mbps per device. That's a 50% loss on average of speed in comparison to the primary router/AP configuration. So remember, the point of this is to get WiFi to areas of your home with bad WiFi coverage but don't expect this to be a speed demon. Also there is a slight ping-drop between this and the router, expect 20-50% increase in ping latency. So if your existing router averages 10-20ms to a close hop, this will bump that to 20-40ms average. Not a big deal unless you are a gamer, that could present some issues.
Do I like this device? Absolutely! It's the best extender I have ever seen to date. Is the technology of extenders perfect? No. But this is as good as you are going to get unless you want to run a router in MESH or install a WLC and controlled AP's. I am using this for my vacation where signal power is probably going to suffer, but in my home my AP's do the heavy lifting and this isn't needed. Also on vacation I will provide myself with my own secure SSID's to use and leave the other SSID's for anyone else at the vacation home.. ISOLATION!
IMPROVEMENTS: Companies that make these extenders should focus on reducing latency and increasing throughput. This would be done by putting better processors in these units. My APs in the home have quad core processors and can handle a lot of speed, sessions and clients. I would guess this unit has a sub-1Ghz single core processor which is going to limit your performance. I suspect the higher model number has a better processor and/or other brands have better processors which would likely result in more robust performance.
January 5, 2018
I bought this extender to match the speeds of my Netgear Nighthawk router. When streaming on the 5gHz band, this thing will randomly shut down. Netgear customer service is outsourced to a different country and it it sometimes hard to understand them. It was obvious this extender was defective, yet Netgear tried to charge me for "technical support" even thought the product is still under warranty. After arguing, they finally agreed to RMA it. Two days later I got an automated email saying my RMA has been cancelled with no explanation, so now I have to jump through all the hoops again. Save yourself some trouble and go with a brand known for better customer service in case you need to use it.
There are 42,865 customer reviews and 43,082 customer ratings.
