Top positive review
Wore out my first one, bought another.
Reviewed in the United States on December 8, 2015
I'm giving it 5 stars, but I will offer the caveat that this is for a combined 12 cup coffeemaker and hot water dispenser. I don't know that I would have given the individual components (coffee and water) 5 stars, but I'll throw in an extra star for the pure convenience and accept that a couple compromises were needed to put both functions in one unit.
I am now on my second one. The first one lasted a little over 3 years (alas, just out of warranty). I made the initial purchase because we have a tea drinker as well as coffee drinkers in the household.
The first unit worked great for three years, then developed a leak on the hot water side. But considering we got 1000 days of service, I think that's pretty cost effective. Various coffee only makers I've had over the years seem to have a similar service life. I considered replacing it right away, but had read some negative reviews suggesting bad taste on the water side (a problem I'd never had). We used it for coffee only, but the clock/programmer failed a few months later. We really missed the hot water, so I decided to take a plunge on ordering another.
I'm happy to report that the new one does not have any bad taste problems. The only problem I've had with the new one is that the basket that holds the coffee cones did not snap into place. This may account for some of the negative reviews describing the lid popping up and/or trouble with spills if the pot is pulled out before brewing is complete. Fortunately, I had saved my old basket, and it snaps in fine. I called customer service, and they are sending me a replacement basket. There was only a .35 mm difference in the position of the arm that snaps the basket in, but it was enough.
For the record, I'll discuss a few other features and quirks.
The hot water side on my unit dispenses at 186 degrees F by my digital thermometer.
The carafe adjustable warming temperature feature is nice, and something I haven't had in other coffee makers.
The interval for the time the coffee is kept warm after brewing is programmable.
Water tends to slosh out of the hot water side if you slide it too quickly across a counter (we keep ours under a cabinet, but have to slide it out to add coffee and water).
Some of the front panel lettering eventually wore off my first unit.
The coffee side water reservoir is awkward to fill, but it is pretty easy using a 2 liter soda bottle rather than the carafe.
I had some issues at one point with the water overflowing the grounds on the coffee maker, but it turned out to be a problem with Kroger filters. Other filter brands have done fine.
All in all, I've been very happy with this unit and recommend it for people who need a programmable drip coffee maker and a hot water dispenser.
Addendum: There was a controversy in the question and answer section about whether the water came over the coffee as a single stream or showerhead, so added a picture.