Top critical review
Terrible Customer Service(!)
November 23, 2014
I ordered the PC disk version for this product since our home office business is upgrading to new PC's. Amazon.com did a great job in providing me with a quick delivery of this product and so I opened it immediately and began the installation process by inserting the QuickBooks 2015 CD into the disk drive.
Well, when I came to the point where I needed to enter the License Number and Product ID during the installation process, I searched all over the documentation provided inside and also on the CD and was unable to find it. Our company has been loyal QuickBooks users since 1995, and always in the past when we've upgraded, this License Number/Product ID info was provided on documentation within the product box that it came in.
However, with this latest product, I was directed to look at the outside of the plastic package that everything came in, where apparently the License Number and Product ID Number are shown, however they are covered by a thin protective strip, that apparently one must carefully remove to view both of these numbers, (similar to a scratcher card for a state lottery....).
Trying very carefully to remove the protective covering failed, and the paper portion with both numbers on it came off the package, still stuck to the adhesive on the protective covering, rendering the License and Product ID numbers illegible and unreadable.
I immediately called Intuit Tech Support for assistance, and this is what happened:
A. The first person I spoke with named "Becky", who was nearly impossible to understand with her accent, and, after what I thought was a thorough explanation of my problem as described above, she actually asked me for the product License Number(!)
B. "Becky" then said that this was not a tech support issue, and offered to transfer me to their Customer Support department, to which I was on hold for a very long time, only to find out that Customer Support was open only during standard business hours (I was calling on a Sunday), something to which tech support person, "Becky" was not apparently aware of.
C. I called Intuit Tech Support a 2nd time, and this time got "Marvin" on the phone, who, after describing my problem as per above, quickly informed me that they could not help me, and all I could do was to contact Amazon.com for their help. I informed "Marvin" that this was an Intuit product issue, and not an Amazon.com issue, however, he continued to inform me that there no way that the License Number and Product ID can be provided, via some sort of online tool offered by Intuit, from the data on the CD.
Obviously, I am extremely disappointed with the abysmal tech support from Intuit, as well as the very shoddy packaging for their QuickBooks 2015 Pro offering. I wish I could say that I could choose an alternate PC accounting software version, however, that's not possible, as the accounting backup files for our company are based on the QuickBooks configuration. So I guess I am stuck with QuickBooks as our version, however, no way will I every buy another disk version again with the shoddy packaging I encountered. I guess I am also stuck with having to now purchase QuickBooks 2015 Pro as an online download action.
However, with my experience, I believe that Intuit should be ashamed of themselves with this terrible overall customer experience that I went thru.
The only reason that I am posting this review on Amazon, is that for any of you who are thinking about getting QuickBooks Pro 2015 as the PC Version on a CD disk, BUYER BEWARE!!...