Top critical review
Customer support is very poor - don't expect any help with warranty issues
Reviewed in the United States on July 30, 2020
Mic works great, once I figured out that the USB cable that shipped with it was defective. With the included cable there was lots of scratching and buzzing on the output. I reported this to Blue support, with a very detailed report of the troubleshooting steps I'd taken (different USB port, different PC, different cable, etc.), answered about a dozen questions on their support questionnaire, and I even attached a sound sample recorded with the bad cable. In response I received a form letter that made it obvious that neither "Ryan W." nor anyone else had read the information I'd submitted. Very insulting. I responded, and heard nothing. After five days, I poked again, and got a response.
The response, unfortunately, was that the office that normally handled spare parts was closed due to COVID, so they would not be able to replace the cable, but that I could buy one elsewhere. Immediately following that e-mail, I received another one stating that my ticket was closed. WHAT?? Halfway competent customer service would have done one of three things: Put me on a wait list, and shipped a cable when available, or shipped me a whole new unit, asking me to return the old one, or - just bought a cable somewhere and had it drop shipped to me. If I can buy one, they sure as heck can buy one for me. After all, I paid for one with the mic, and essentially didn't get it.
Overall a very disappointing experience.