Top critical review
Broke after 20 months of (practically no) use
Reviewed in the United States on May 18, 2017
What is the point of buying an external hard drive to back up your files if it breaks after 20 months and now you have to pay a third party to retrieve your data?? Then you write back to the company and they infer that the hard drive is not working properly because "something physical happened". The only physical thing that happened to my hard drive was gravity. It has been sitting on my desktop since September 2015. Same place, no abuse, no quake, no hurricane. Nothing. In April 2017, my iMac stopped recognizing it. I know the problem was not with my computer or cables because I had another same WD bought exactly at the same time and it was working well. Optimistically speaking, the product is 50% reliable.
Before I contact WD's team, I visited the discussion groups on their website. It did not seem I was the only one with that type of problem. Unless there is an epidemic of external hard drive abuse, I do not see how this can be the customer's fault.
So, in summary, I bought an expensive piece of equipment to protect my data and the equipment goes kaput after less than two years of (very) gentle use. Now I'll have to spend more than the price of the equipment to get my data back. Metaphorically speaking, my data have been kidnapped by WD and I have to pay ransom to a third party to get my files back. What confidence do I have now to buy any of their products again? And the worst part is that these guys are considered the best in the market. Very scary thought.
For sure I will pay somebody to retrieve my files but, if I decide to send the hard drive back to WD for replacement, it will be mostly for principle reasons because I do not expect to use it for the safeguard of important information anymore.