Amazon.com: Customer reviews: Amazon eGift Card - Woofy Birthday (Animated) [American Greetings]

Top positive review

"" Fraud via Direct TV""

Reviewed in the United States on July 28, 2018

Beware!! There is a phone scam going on. You will receive a phone call from DIRECT TV stating that you will receive a very low monthly charge for your Direct TV and internet service if you will pay 4 months in advance with an Amazon gift card ($240). This is a very sophisticated scam. If you ask to think about it and call them back later, you get the AT&T tone and recording just like the real thing. We fell for it so are out $240. AT&T/Direct TV has been of no help and in fact says they have no intention of notifying customers of this potential scam. Amazon fraud was very helpful and in fact tried to back track the gift card, but in the end could not trace the call (probably because of AT&Ts lack of help. Anyway, I thank Amazon for trying. Our big mistake, so remember, paying for a gift card and giving the cash out number to anyone that promises service is a no, no. We feel stupid, so be smart.

2,539 people found this helpful

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Stephen Lukoskis

DONT USE THE TEXT MESSAGE OPTION!!!

Reviewed in the United States on December 18, 2017

I like the idea of the eGift cards, but when you choose the option of delivery through a text message, the recipient may not get it. Also, there is no way to cancel the order through your account portal...you have to contact someone at Amazon customer service who will then send you an email with a link that you have to go to.

I would not recommend an eGift card through a text message to anyone.

3,857 people found this helpful

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Stephen Lukoskis

DONT USE THE TEXT MESSAGE OPTION!!!

Reviewed in the United States on December 18, 2017

Gift Amount: 50Design Name: Joyous KwanzaaVerified Purchase

3,857 people found this helpful

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3232 comments

Ruth

I have tried to send a gift card by email ...

Reviewed in the United States on November 17, 2017

Gift Amount: 50Design Name: Happy Birthday BalloonsVerified Purchase

I have tried to send a gift card by email 3 times. I keep getting the message "must include an @ or other symboll"....and I did! I give up.

1,717 people found this helpful

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1818 comments

Amazon Customer

eGift Card System IS BROKEN!

Reviewed in the United States on October 7, 2017

Gift Amount: 50Design Name: Amazon 'a'Verified Purchase

DO NOT BUY Amazon eGift cards! Their system is broken and they are not even aware of it. If you purchase gift card and send to another person, that gift card will be redeemed before they receive it. The eGift card information is sent in the clear AND activated. Which means anything on the internet can intercept the information an cash the card in at 3rd party site for cash or redeem the card at Amazon with a bogus account. They don't even care let alone how many pissed off customers they have or how many millions are being list..who cares right?
And it's such an easy fix. Until fixed Don't buy them.

1,142 people found this helpful

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1212 comments

JMH Texas

CAUTION! CAUTION! CAUTION! Read this befor purchasing a Gift Card

Reviewed in the United States on November 1, 2017

Gift Amount: 50Design Name: Birthday IconsVerified Purchase

CAUTION! CAUTION! CAUTION!!!! Read this through before you proceed to purchase a Gift Card!

OK, I think that I have been more than patient with Amazon on this whole "Gift Card" experience. Last week I ordered a $100.00 Gift Card for my Grandson's birthday and used the deliver by social media process. The link was sent via Messenger to my grandson and it appeared to go through with no issues. Just as I sent the card I remembered my other grandson's birthday was this week so I immediately went back into the Gift Card section and ordered another $100.00 Gift Card for him. I sent it the exact same way as the first one but this one sat on the screen and kept saying "processing." I waited for a bit and noticed an email in my inbox from Amazon. The email said

"Hello,

We believe that an unauthorized party may have accessed your account. To protect your information, we have:

-- Disabled the password to your account.
-- Reversed any changes made by this party.
-- Canceled any pending orders.
-- Issued refunds for the charges listed below to your VISA ending in 79.

It may take several days for the refunds that we issued for these charges to appear in your account.

-- 100

We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.

You will need to reset your password when you return to our site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.

After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.

Your new password will be effective immediately.

You will also need to:

-- Re-enter your complete credit or debit card number the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.

If you have any trouble resetting your password, call Customer Service at:

Customers within U.S. and Canada: 1-866-216-1072
International customers: 1-206-266-2992

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").

To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.

Sincerely,

Account Specialist

I immediately followed the directions and managed to re-log into the Amazon site. I called the number for customer service (total misnomer) and after answering all their boiler plate questions and then being told that they couldn't talk to the "Account Specialist" I was assured that all was well and I should simply reorder the items. I went back into the "Gift Card" area and again ordered two Gift Cards one for each of my grandsons. I used the same delivery method as before and they both appeared to take. My oldest grandson was able to redeem and use his gift card. Yeah! The younger one was not since each time he tried it kept telling him there was ZERO balance on the card. My bank showed two orders of $100.00 each from Amazon. After numerous attempts to get the card to work I again contacted Amazon and after a lengthy discussion with one of the Philippine call center folks about the issue I was told...sorry...there's nothing I can do. I asked to speak to a supervisor and was told that the supervisor was not available. At that point I lost most of my cool and demanded that I be put through to a higher level manager and/or transferred to a Stateside customer service rep. After about 10 min on hold I was finally transferred and helped by an extremely nice lady. She explained that they had to message/text the Account Specialist and she proceeded to try and help me straighten the mess out. Unfortunately after a very long conversation and many gyrations, the problem still existed and I was told..."give it 24 hours." I told my very disappointed grandson, that he would have to wait, he was nice about it and said don't worry, but I know he was very disappointed. The next day I called again, since the issue was still not resolved, this time I spoke to a guy in "retail" and he tried very hard to help work out the situation, but again after his contacting the "Account Specialist" and after a very long conversation asking questions about my grandson's email, his Amazon account etc. I finally asked if he could just call my Grandson's maternal Grandmother because he lives with her and get the information and work with her to resolve the issue. They called her and after a lengthy process they told her WAIT 24 HRS!!! Finally on Friday of last week I called and spoke with a very nice lady that attempted to help. She looked at the accounts and said that we could just cancel the ones that were out and I could then attempt to put money (reload) my grandson's Amazon account gift card online in his account. That way there would be no links etc. and he could use it right away. Well I was on board with that! My grandson gave me his account name and PW and I logged into his account to do what the young lady had suggested. I followed her instructions and was able to add my credit card to his account and I then attempted to add $100.00 to his Gift card balance. This time the gift card appeared to take, but again the "processing" notice came up! My grandson got a notice in his email that his account was not locked because of apparent fraudulent activity!!! So now here we are, his account is locked. He didn't get his Gift Card, I have money tied up in cyberspace waiting for refunds etc. I spoke with my bank, just on the off chance that they were somehow rejecting the purchase. They said that they were getting request for payment with a "Zero" amount. Which obviously they can't pay. The did show three times that $100 dollars was paid to Amazon. As of this date I have received $100 dollars back into my account and there are two other $100.00 amounts that are still in limbo. My Order details shows that they refunded the money, but I'll believe it when I see it! To add insult to injury my grandson's account is still lock and I have mo way of removing my Credit Card info from his account. It's not that I don't trust him, but I definitely don't trust Amazon's system now. I've always had great service from Amazon on the years but this event has really put a huge dent in the respect that I had! VERY POOR CUSTOMER SERVICE AND ACCOUNT MANAGEMENT.

7,004 people found this helpful

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5150+ comments

Never Again

Reviewed in the United States on August 12, 2017

Gift Amount: 50Design Name: Happy Father's DayVerified Purchase

Ordered gift card for Fathers Day for Son-in-law. When he tried to use it, it had already been redeemed. Further investigation showed that by the day after I ordered it and it was sent to my email, it was redeemed (not by me). Amazon has sent this to their fraud department but I was told that because whoever redeemed it, used it right away and there is nothing they can do to compensate me for the loss. Also, they know who redeemed it but cannot share that info. Thanks for nothing. I will never order another gift card.

2,404 people found this helpful

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3232 comments

Hal

Bait & Switch by Amazon: Get a $10 credit when you send a $50 Amazon Gift Card by text message

Reviewed in the United States on October 9, 2017

Verified Purchase

Subject: Get a $10 credit when you send a $50 Amazon Gift Card by text message

If you received that promotion email from Amazon, be very careful. My purchase experience with that promotion felt like a "bait & switch" by Amazon website. I clicked on the promotion email link and tried to buy a $50 gift card. I entered the phone number for texting the gift card and as I clicked "Buy Now" button, Amazon website reloaded the gift-card purchase page & prompted me to enter an email address because the delivery option was changed (by Amazon) to "Deliver by Email".

I was confused and tried it to start over two more times. Both times, after I entered a phone number where the gift card would be delivered to, and clicked on "Buy Now" button, Amazon website would reload the page and change to "Deliver by Email". Somewhat out of patience, I just proceeded to enter an email and completed the whole purchase.

After reading the fine print of this promotion, I realized that $10 credit is given only when the $50 gift card is delivered by text to a phone number.

To me, the whole experience is a "bait & switch". I wanted to buy $50 gift card and I followed the email link & entered a phone number. As I wanted to pay for the purchase, Amazon website changed the delivery option to "Deliver by Email" to mislead me into entering an email address to deliver the gift card. In turn, that would disqualify me for the $10 credit. What The Frank.

868 people found this helpful

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66 comments

Lois Creamer

Disappointed in gift card service

Reviewed in the United States on May 8, 2017

Gift Amount: 50Design Name: Above and BeyondVerified Purchase

There's no reason why I should keep getting error messages when I try and send gift cards. (Third time. After calls, emails, earlier one sent. I'm not going thru it again.) Will go somewhere else for my company gifts.

685 people found this helpful

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22 comments

Tom Terrific Today

Amazon completely blew it on delivery

Reviewed in the United States on March 5, 2018

Gift Amount: 50Design Name: Amazon 'a'Verified Purchase

Had an uncharacteristically unpleasant experience with an Amazon Gift Card over the weekend.

Bought a $300 card for delivery via text. An hour or two later it still showed "Scheduled" for delivery. Contacted customer service, was told Amazon was waiting on my bank to OK the transaction. I went to bed thinking it would be OK'd and delivered overnight. Ten hours after the purchase time, still not delivered. Called my bank, was told Amazon had never requested approval of the transaction. Called Amazon, was told it could be four more hours before it was approved.

I told Amazon to cancel the transaction, they told me it would be done immediately, and I would get a receipt confirming the cancellation.

One hour later, I get notification that the card was delivered. Apparently the transaction was not cancelled as promised. I had been in the process of purchasing a different gift when the delivery notice came in, so I was lucky it came through when it did.

The lesson here? Let the buyer beware. Amazon's promise of "five minute delivery" in my case was way off base. What's worse, their processes for approving transactions leave very much to be desired. When talking to customer service - both the original representative and his supervisor - I was only told "you just have to wait." There was nothing anyone could do to help me.

Because I purchased this card to be delivered for a party (which didn't happen), this was a completely unacceptable situation that has left a very nasty taste in my mouth regarding the use of Amazon Gift Cards. Buyer beware

448 people found this helpful

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44 comments

Dan Lampkin

Scam

Reviewed in the United States on December 16, 2017

Gift Amount: 50Design Name: Generic IconsVerified Purchase

I received an offer for a free $15 gift card if at least $50 in gift cards were purchased, so I did it and never got my free $15 promotional card. I asked amazon about it and they said there was no such offer. It gave me a button to click and when I clicked it, it said that the offer was accepted...

377 people found this helpful

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22 comments

Susan Teegarden

DONT BE ME AND IGNORE. DONT BUY THIS.

Reviewed in the United States on October 28, 2017

Gift Amount: 50Design Name: Happy Birthday BalloonsVerified Purchase

If I could rate a ZERO I would. I bought the gift card and almost immediately it was hacked and redeemed by someone else. Amazon took no responsibility and even protected the thief by refusing to at least tell me what state or country it was redeemed in.
I saw the reviews from the others saying this happened to them and I ignored them and it cost me.
I am so hurt and disappointed in Amazon. They could of at least have split the difference with me. Amazon researched and even said that there was no doubt that it was hacked and redeemed by someone else but they reminded me of the fine print that said they were not responsible. Makes me want to cry writing this. I feel more betrayed by Amazon than the hacker.

363 people found this helpful

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