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Zinus Ultima Comfort Memory Foam 12 Inch Mattress, King
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Customer reviews
- Zinus Ultima Comfort Memory Foam 12 Inch Mattress, King
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- Customer reviews
Top positive review
Amazing product and customer service
October 17, 2017
I was very leery about purchasing a mattress online, however after seeing a couple of reviews on Amazon I purchased a 12" zinus king size mattress. A big box shows up at the door and we did not wait to dispose of the old mattress and opening the new one at 7 am on a Friday. The mattress starts to gloriously unfold and to my surprise, the mattress isn't big enough. I panic, check my order and it says I ordered a king, check the inside of one of the boxes and nothing states the size of that thing, checked the other box and it says queen... at that point I have no bed since I throw the old mattress away, and I have a queen mattress growing on a brand new bed frame but it's not what I ordered. I contacted Amazon (which is where I purchased it from) and they are no help at all... they guy is like "well let's get you a full refund and I'll give you a discount on a new one, it will only take about two weeks to complete" what does that do for me? Nothing. And how was I supposed to return this queen mattress, when it's already unfolding? It came in a box, how do I fit it back in that box? Oh and I have no bed to sleep on! I panicked a little bit more, started sobbing and then I contacted Zinus via Facebook... Immediately received a call from a guy named Chris, he apologized for the whole thing and says "we are so sorry for this, we will send you a new king size mattress and you can keep the queen you received, we will cover the costs to make it an expedite shipping". Next thing I know after a couple of days I have a brand new king size mattress at my door. I put it on the bed, watch it magically grow and I can honestly say I can't be happier! Not only your product is amazing but your customer service was beyond great! Thank you Zinus for turning a crappy experience into something outstanding!
962 people found this helpful
Top critical review
WARNING HEALTH HAZARD!
July 23, 2018
Buyer PLEASE Beware! I thought I was getting a great deal with this mattress turns out I got a medical nightmare instead.
The fibers that they make the protective covering out of shed into tiny airborne fibers that you then breathe in they are similar to fiber glass. They get embedded in your skin causing itching and irritation and also when breathed in caused breathing issues.
My husband and myself both started having horrid allergy issues and my husband ended up even having sinus surgery. Turns out our issues are from breathing in these tiny fibers! Very upsetting. PLEASE PLEASE DO NOT BUY!!!! It took us a year to finally figure out what was causing. I know have damage to my lungs from breathing in fiber glass . There should definitly be a law suit banning these as hazardous.
The fibers that they make the protective covering out of shed into tiny airborne fibers that you then breathe in they are similar to fiber glass. They get embedded in your skin causing itching and irritation and also when breathed in caused breathing issues.
My husband and myself both started having horrid allergy issues and my husband ended up even having sinus surgery. Turns out our issues are from breathing in these tiny fibers! Very upsetting. PLEASE PLEASE DO NOT BUY!!!! It took us a year to finally figure out what was causing. I know have damage to my lungs from breathing in fiber glass . There should definitly be a law suit banning these as hazardous.
3,413 people found this helpful
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July 23, 2018
Buyer PLEASE Beware! I thought I was getting a great deal with this mattress turns out I got a medical nightmare instead.
The fibers that they make the protective covering out of shed into tiny airborne fibers that you then breathe in they are similar to fiber glass. They get embedded in your skin causing itching and irritation and also when breathed in caused breathing issues.
My husband and myself both started having horrid allergy issues and my husband ended up even having sinus surgery. Turns out our issues are from breathing in these tiny fibers! Very upsetting. PLEASE PLEASE DO NOT BUY!!!! It took us a year to finally figure out what was causing. I know have damage to my lungs from breathing in fiber glass . There should definitly be a law suit banning these as hazardous.
The fibers that they make the protective covering out of shed into tiny airborne fibers that you then breathe in they are similar to fiber glass. They get embedded in your skin causing itching and irritation and also when breathed in caused breathing issues.
My husband and myself both started having horrid allergy issues and my husband ended up even having sinus surgery. Turns out our issues are from breathing in these tiny fibers! Very upsetting. PLEASE PLEASE DO NOT BUY!!!! It took us a year to finally figure out what was causing. I know have damage to my lungs from breathing in fiber glass . There should definitly be a law suit banning these as hazardous.
March 15, 2018
Furious. If I could give no stars I would. Took the mattress cover off to wash it and there's fiberglass everywhere!!! Beware! Do not buy. My kids and I are covered in it!!
October 17, 2017
I was very leery about purchasing a mattress online, however after seeing a couple of reviews on Amazon I purchased a 12" zinus king size mattress. A big box shows up at the door and we did not wait to dispose of the old mattress and opening the new one at 7 am on a Friday. The mattress starts to gloriously unfold and to my surprise, the mattress isn't big enough. I panic, check my order and it says I ordered a king, check the inside of one of the boxes and nothing states the size of that thing, checked the other box and it says queen... at that point I have no bed since I throw the old mattress away, and I have a queen mattress growing on a brand new bed frame but it's not what I ordered. I contacted Amazon (which is where I purchased it from) and they are no help at all... they guy is like "well let's get you a full refund and I'll give you a discount on a new one, it will only take about two weeks to complete" what does that do for me? Nothing. And how was I supposed to return this queen mattress, when it's already unfolding? It came in a box, how do I fit it back in that box? Oh and I have no bed to sleep on! I panicked a little bit more, started sobbing and then I contacted Zinus via Facebook... Immediately received a call from a guy named Chris, he apologized for the whole thing and says "we are so sorry for this, we will send you a new king size mattress and you can keep the queen you received, we will cover the costs to make it an expedite shipping". Next thing I know after a couple of days I have a brand new king size mattress at my door. I put it on the bed, watch it magically grow and I can honestly say I can't be happier! Not only your product is amazing but your customer service was beyond great! Thank you Zinus for turning a crappy experience into something outstanding!
July 28, 2018
The cover has a layer of fiberglass that will start to fall apart and poke out everywhere.
February 19, 2017
This review is after about 3 months of usage. In short, simply blown away! This is by far the best 'thing' I've ever slept on. From floors to air pads, dorm room bunks, blow-up mattresses, dingy motels, and 5-star hotels - you name it, I've slept on (or in) it. In detail, I'm 6'5", 180lbs and went with the queen 8" mattress for me and the full 4" mattress for my daughter. I slept on a luxury queen pillow top mattress and box spring for the last 6 years. We moved into a new place and I decided to use these mattresses temporarily while I took the time to test out my next long term set. On morning number one, for both my daughter and I, we couldn't stop talking about how insanely comfortable the mattresses were.
Here are some factors that coincide with my experience. With my Garmond health monitor, I could see a distinct positive difference in my deep sleep cycle between the previous mattress and this Zinus Sleep Master. I used to fall asleep with books, magazines, remote control on the bed next to me and wake up with them on the floor. Now, they stay right where I left them. I may roll over once or twice but I usually wake up in the same position I fell asleep in and when I wake up, I'm awake! It's almost scary to realize how much of my life went by without this kind of rest.
I did read a ton of comments and the ones that cause most concern I'll compare. First, the packaging was fine. The box is big and bulky but I could carry it up 2 flights of stairs without rest or the need for help. The mattress comes vacuum sealed in a thick plastic wrap. Be careful slicing it open as it's tight on the mattress and you can accidentally cut the removable (and washable) zippered wrap or even into the mattress itself. Regarding the odor that people have noted in other comments. There was a factory/chemical/plastic smell. I'd have to say something closer or comparable to a very light 'new car' smell. Like anything new I wear or sleep under, I washed the thin zippered wrap by itself and dried it once. I've always put a couple dryer sheets on a mattress when I change sheets and did so again with the Zinus mattress. There was no chemical smell after washing the wrap and I'm actually in bed now laying on it while writing this review and there's no smell at all.
There was no mold anywhere to be seen. It's unfortunate that people experienced it and I'm not sure if it's a factory issue or a storage issue. Both mattresses came vacuum sealed in heavy plastic - heavy enough to keep the mattress compressed until it was removed from the box AND cut open. I didn't see it mentioned whether or not the mattress seal was broken or the box it came in had any damage. I'd be turned off as well if I saw that kind of mold and wouldn't buy again but having slept on it - It's worth returning for a new one in my opinion.
It did take several hours to uncompress. No more than 24 hours for the 4" and 8" sizes but we both slept on them the same evening and experienced an incredible sleep.
I did purchase two collapsible smart frames (another great purchase I'll have to review later). There's literally no need for a box spring in my setup as the smart frames are high and built to use bins underneath for storage. As is, they would replace your current mattress and sit on top of your current box spring.
My daughter had a fruit punch Gatorade (red) that was not sealed all the way in her soccer bag. It leaked into the center of the mattress about a month ago. To clean, we used a little detergent and warm water to saturate the spot and pressed a towel down to absorb it. Repeated until there was no red coming up but there is a noticeable red stain (as there would be on any mattress I'm sure). What made it easy to absorb is that you can push down into the mattress without air or spring coils so saturating the spot with clean water and detergent really got the bulk Gatorade out.
In the future, I would get the 12" for myself (because I enjoy a high bed) and the 8" can go to the guest room. I'll be getting another 4" full size for the pull out sofa mattress and I'll get my daughter a 4" twin when she goes off to college.
Here are some factors that coincide with my experience. With my Garmond health monitor, I could see a distinct positive difference in my deep sleep cycle between the previous mattress and this Zinus Sleep Master. I used to fall asleep with books, magazines, remote control on the bed next to me and wake up with them on the floor. Now, they stay right where I left them. I may roll over once or twice but I usually wake up in the same position I fell asleep in and when I wake up, I'm awake! It's almost scary to realize how much of my life went by without this kind of rest.
I did read a ton of comments and the ones that cause most concern I'll compare. First, the packaging was fine. The box is big and bulky but I could carry it up 2 flights of stairs without rest or the need for help. The mattress comes vacuum sealed in a thick plastic wrap. Be careful slicing it open as it's tight on the mattress and you can accidentally cut the removable (and washable) zippered wrap or even into the mattress itself. Regarding the odor that people have noted in other comments. There was a factory/chemical/plastic smell. I'd have to say something closer or comparable to a very light 'new car' smell. Like anything new I wear or sleep under, I washed the thin zippered wrap by itself and dried it once. I've always put a couple dryer sheets on a mattress when I change sheets and did so again with the Zinus mattress. There was no chemical smell after washing the wrap and I'm actually in bed now laying on it while writing this review and there's no smell at all.
There was no mold anywhere to be seen. It's unfortunate that people experienced it and I'm not sure if it's a factory issue or a storage issue. Both mattresses came vacuum sealed in heavy plastic - heavy enough to keep the mattress compressed until it was removed from the box AND cut open. I didn't see it mentioned whether or not the mattress seal was broken or the box it came in had any damage. I'd be turned off as well if I saw that kind of mold and wouldn't buy again but having slept on it - It's worth returning for a new one in my opinion.
It did take several hours to uncompress. No more than 24 hours for the 4" and 8" sizes but we both slept on them the same evening and experienced an incredible sleep.
I did purchase two collapsible smart frames (another great purchase I'll have to review later). There's literally no need for a box spring in my setup as the smart frames are high and built to use bins underneath for storage. As is, they would replace your current mattress and sit on top of your current box spring.
My daughter had a fruit punch Gatorade (red) that was not sealed all the way in her soccer bag. It leaked into the center of the mattress about a month ago. To clean, we used a little detergent and warm water to saturate the spot and pressed a towel down to absorb it. Repeated until there was no red coming up but there is a noticeable red stain (as there would be on any mattress I'm sure). What made it easy to absorb is that you can push down into the mattress without air or spring coils so saturating the spot with clean water and detergent really got the bulk Gatorade out.
In the future, I would get the 12" for myself (because I enjoy a high bed) and the 8" can go to the guest room. I'll be getting another 4" full size for the pull out sofa mattress and I'll get my daughter a 4" twin when she goes off to college.
September 10, 2017
To everyone who gave a bad review: If you have money for a better mattress, buy one. If you are looking for the miracle mattress that is going to be "one heck of a bang for your buck," don't buy a mattress for under $200. If you are buying this for your "spare bedroom," either buy the same mattress you sleep in or don't complain lol. I AM VERY PLEASED. This mattress is nothing but perfect. The "smell?" You realize it was probably made in a factory right? That's the smell of fresh product...... it's also SO COMFORTABLE AND NOT TOO FIRM AT ALL! I am 125 lbs and of course it doesn't "form to my body like memory foam should," but it is better than spending $1k on a mattress. I am thankful a company is able to sell me something so great to improve my quality of life for under $200.
May 22, 2018
I unpacked this and let it air out and inflate for 3 days as indicated in the packaging, however after that there was still a very strong chemical smell. The smell was too strong to actually bear to sleep on the thing, so then I let it air out another two or three days (uncovered of course), and then blew an industrial fan over it for an additional 3 days but the smell still persists and stinks up the room (although less so now). I contacted the manufacturer/seller and received a cut and paste response about letting it air out for 3 days, but if it happened to persist for over a week (which I had indicated in my initial message to them) to contact Amazon. They didn't indicate what to contact Amazon for specifically, to initiate a return I assume?
Their website also indicates that the mattress cover it comes with is non-washable. I assume that it's coated with flame retardants, and that's why it's non-washable (and probably what the scent is).
The mattress smells and Zinus provides terrible customer service.
If you'd like to read their cut/paste response to me, see below:
Dear Customer,
Thank you for contacting Zinus.
You may notice a slight scent upon opening your mattress. This is a common, completely harmless occurrence in memory foam products and should dissipate within 2-3 days, the same amount of time it takes for your mattress to fully decompress.
Prior to sleeping on it for the first time, we recommend allowing your mattress to air out for a few hours. This increases airflow within your mattress, assisting in eliminating scents and aiding in the decompression process. For best results, this should be done while the mattress is uncovered, prior to putting on sheets or any other bedding.
We want you to LOVE every Zinus purchase. So if you only like it, you can return it as long as you're within the 30 day return period with Amazon Prime. The item must be returned in good condition with the necessary paperwork, parts, and accessories to ensure full credit or replacement.
If the smell still persist after one week, please contact Amazon immediately, contact them directly at: (888) 280-4331 for further assistance.
If you have any questions or require additional assistance, please reply to this e-mail.
Sincerely,
Laquisa
Call Center Representative
Zinus Inc.
Their website also indicates that the mattress cover it comes with is non-washable. I assume that it's coated with flame retardants, and that's why it's non-washable (and probably what the scent is).
The mattress smells and Zinus provides terrible customer service.
If you'd like to read their cut/paste response to me, see below:
Dear Customer,
Thank you for contacting Zinus.
You may notice a slight scent upon opening your mattress. This is a common, completely harmless occurrence in memory foam products and should dissipate within 2-3 days, the same amount of time it takes for your mattress to fully decompress.
Prior to sleeping on it for the first time, we recommend allowing your mattress to air out for a few hours. This increases airflow within your mattress, assisting in eliminating scents and aiding in the decompression process. For best results, this should be done while the mattress is uncovered, prior to putting on sheets or any other bedding.
We want you to LOVE every Zinus purchase. So if you only like it, you can return it as long as you're within the 30 day return period with Amazon Prime. The item must be returned in good condition with the necessary paperwork, parts, and accessories to ensure full credit or replacement.
If the smell still persist after one week, please contact Amazon immediately, contact them directly at: (888) 280-4331 for further assistance.
If you have any questions or require additional assistance, please reply to this e-mail.
Sincerely,
Laquisa
Call Center Representative
Zinus Inc.
January 13, 2016
Bought 2 for my boy's and the best part is those jerks can't jump on it and demolish it like they did to the previous mattresses (no springs suuuuckas! Never saw it coming).
If you're tired of closing your kids doors to hide the dilapidated remains of what was once their beds, constantly barking at them to "quit $@&! &*! jumping on the god $@*&$?! bed!" and sounding like an over all nut job, then this is the bed for you.
It expanded right away, is nice and thick so they don't bottom out, and came with a zippered cover to prevent them from chewing their way through the foam and back to the underworld of which I believe they came from.
I'm really happy with this purchase. It's going to save me a ton of money on wine, medical bills, and Xanax.
If you're tired of closing your kids doors to hide the dilapidated remains of what was once their beds, constantly barking at them to "quit $@&! &*! jumping on the god $@*&$?! bed!" and sounding like an over all nut job, then this is the bed for you.
It expanded right away, is nice and thick so they don't bottom out, and came with a zippered cover to prevent them from chewing their way through the foam and back to the underworld of which I believe they came from.
I'm really happy with this purchase. It's going to save me a ton of money on wine, medical bills, and Xanax.
July 4, 2018
If there is an issue with this mattress anytime after this review, I will update my review. I want this to be an informative and useful review.
7/4/18: It has been almost 3 weeks since opening it up and using this mattress. First impressions? Well, the mattress inflated almost immediately to the entire 8 inches. I let it inflate all day while I was at work (a full 8-hr shift) and it was 8 inches by the time I was home. I put it on my bed frame (which is metal) and laid down. It was extremely comfortable and had just the right amount of firmness. 3 weeks later and it still feels the same. This mattress doesn't get too warm and doesn't sink in, even with two people (both 150 each) laying on it. I bought a mattress online primarily because I don't have a car to go buy a mattress in person, and it was a lot cheaper on Amazon. So as of right now, I recommend this mattress to anyone looking for an inexpensive, yet quality memory foam mattress. Hopefully this doesn't change because I don't want to go through that hassle so early on.
10 months (4/9/19): I’m happy to report that its still holding up! Nice and firm when I get home a long day of being out. However, if you’re using it all day (I’ve had a fair share of lazy days) then it does tend to lose said firmness. Temperature is still good in both hot and cool weather. I even moved this to a whole new apartment, which meant I had to fold it in half to fit the back of a land cruiser! And its still the same firmness!! Overall I am plesantly surpised and satisfied with both the comfort/durability of this mattress.
7/4/18: It has been almost 3 weeks since opening it up and using this mattress. First impressions? Well, the mattress inflated almost immediately to the entire 8 inches. I let it inflate all day while I was at work (a full 8-hr shift) and it was 8 inches by the time I was home. I put it on my bed frame (which is metal) and laid down. It was extremely comfortable and had just the right amount of firmness. 3 weeks later and it still feels the same. This mattress doesn't get too warm and doesn't sink in, even with two people (both 150 each) laying on it. I bought a mattress online primarily because I don't have a car to go buy a mattress in person, and it was a lot cheaper on Amazon. So as of right now, I recommend this mattress to anyone looking for an inexpensive, yet quality memory foam mattress. Hopefully this doesn't change because I don't want to go through that hassle so early on.
10 months (4/9/19): I’m happy to report that its still holding up! Nice and firm when I get home a long day of being out. However, if you’re using it all day (I’ve had a fair share of lazy days) then it does tend to lose said firmness. Temperature is still good in both hot and cool weather. I even moved this to a whole new apartment, which meant I had to fold it in half to fit the back of a land cruiser! And its still the same firmness!! Overall I am plesantly surpised and satisfied with both the comfort/durability of this mattress.
January 11, 2019
The cover for this mattress is made up of 62% fiberglass in the form of tiny shards of dust like particles which can get on everything in your house, your car, clothes, etc. Fiberglass is an irritant and many medical professionals believe that it can cause cancer. Small particles like those found in this mattress can be inhaled, embedded in the pores of your skin, etc.
There are 14,363 customer reviews and 14,623 customer ratings.
