Top critical review
Not Top Quality- Warped Table and Warped Customer Service
July 4, 2017
The table is warped; so disappointed. Not top quality. The right side is bowed and warped. The assembler noticed it also and said that he had seen this before. This is a major logistics issue to repair or replace.
Since this is "third party" Amazon has referred me to the seller. The manufacturer has an unacceptable response and refuses to take responsibility. This is supposed to be top quality. It is not top quality and manufacturer customer service is poor to nonexistent.
Update from Seller: "All table tennis tables will vary to some degree from a perfectly flat surface. KETTLER Tennis Table tops have an allowed degree of variance equal to 5mm or less. 5mm is basically equal to the thickness of 3 US quarters. Before making a claim please ensure that your table is on a level surface.
If you have followed these instructions and are out of the allowed variance, please supply us pictures of your complete table (in the playing position) using a level laying flat on the table top. Please place quarters in front of the level to illustrate the amount of variance your table has. Please do not put any weight on any part of the level when taking the picture. The complete level must be on the table top (no part of level can be extended off the side or end of table). We will need a photo showing the complete table top with level in order to accept the claim. We will also need all of the information off of the white sticker located on the underside of one of your tops and a copy of your sales receipt (if not already provided) to finalize your claim.