Top positive review
5 Gold Stars for Brita Corp.
November 30, 2016
I've had this pitcher for appx 22 months and it is easy to use and the tap water tastes much better. I was cleaning the pitcher yesterday, carefully, and noticed a crack in the body of the pitcher around the points where the handle was attached. That is my 4 star instead of 5 star rating. The pitcher gets light use and would not have lasted this long in a household with children and use multiple times a day, IMO. I'm guessing that the production run of this pitcher, at least the one I purchased, was flawed as the material should have stood up to just being picked up with a full tank of water and poured. I don't think this model would be this popular if a problem like I had was common.
My point of writing a comment now, was Amazon stuck to it's policy and would not address this, as I felt it was a flawed product. They did suggest I contact Brita Corporation which was easy by e-mail.
Brita Corp gets 5+ Big Gold Stars. They replied less than 24 hrs later and as a good will gesture (I have 4 filters left to use for this model pitcher) will send me a replacement. That folks, is some good, old fashioned, customer service. :Happy: