Top positive review
5 Gold Stars for Brita Corp.
Reviewed in the United States on November 30, 2016
I've had this pitcher for appx 22 months and it is easy to use and the tap water tastes much better. I was cleaning the pitcher yesterday, carefully, and noticed a crack in the body of the pitcher around the points where the handle was attached. That is my 4 star instead of 5 star rating. The pitcher gets light use and would not have lasted this long in a household with children and use multiple times a day, IMO. I'm guessing that the production run of this pitcher, at least the one I purchased, was flawed as the material should have stood up to just being picked up with a full tank of water and poured. I don't think this model would be this popular if a problem like I had was common.
My point of writing a comment now, was Amazon stuck to it's policy and would not address this, as I felt it was a flawed product. They did suggest I contact Brita Corporation which was easy by e-mail.
Brita Corp gets 5+ Big Gold Stars. They replied less than 24 hrs later and as a good will gesture (I have 4 filters left to use for this model pitcher) will send me a replacement. That folks, is some good, old fashioned, customer service. :Happy: