Top critical review
When the machine works, it's a great k-cup coffee maker and looks terrific.
Reviewed in the United States on October 21, 2015
I've owned two Keurig coffee makers. One is the mini that I've had for years. I was using it as a backup brewer. You have to pour water in each time you want to make coffee, and wait for the water to heat each time.
I did tape a small line near the top of the reservoir on this coffee maker, because if you fill it too close to the top, it will leak out at the U-shaped cutout for the relief pipe near the top. The line shows the others in my family the maximum fill point.
Cuisinart probably should have etched a line there.
I purchased one of these coffee makers in October of 2015. In 2016, after about 14 or 15 months of usage, the pump failed. After corresponding with the Cuisinart service folks, I sent the coffee maker in to Cuisinart, and they sent me a new machine.
This morning (December 2, 2018), after about a year and a half of usage, the pump failed in my current Cuisinart coffee maker. It had been acting a bit wonky for the past couple months, and some days it took a long time to make a cup of coffee, and other days it worked fine. I do the normal de-scaling and checking the injector holes quite frequently.
I bought the Cuisinart in the first place because I wanted a really good k-cup maker, and Cuisinart is a premium brand. The price was not low for the coffee maker (about 5 or 6 times what a basic Keurig machine cost). The warranty was also a good selling point.
Unfortunately, it seems that the mechanism used in almost any brand of k-cup coffee maker is made by Keurig, and unless you buy a commercially rated machine, you get an inexpensive pump with the Keurig mechanism - even in premium brands such as this one.
Keurig (and other brands) do make commercial coffee makers with heavy duty pumps, but they are pretty noisy.
I'm not sure why the pumps fail so often. It's been the achilles heel of these k-cup coffee makers. I have outside fountain pumps that have worked for several years without failing, and they are on morning to night, seven days a week. The pumps in a k-cup machine are probably on less than a half hour a day.