Amazon.com: Customer reviews: eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin, 1300Pa Strong Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets
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eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin, 1300Pa Strong Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets

eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin, 1300Pa Strong Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets

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Top positive review

See all 6,409 positive reviews›
CH
TOP 500 REVIEWER
5.0 out of 5 starsGreat and Easy to Use!
August 5, 2018
Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor.

What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).

What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.

Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)

**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
Read more
2,621 people found this helpful

Top critical review

See all 1,204 critical reviews›
Lisa
1.0 out of 5 starsRatings inaccurate
August 6, 2018
I ordered this vacuum and when I read the set up instructions, I was shocked to learn it basically needs its own room to dock in. There needs to be 6 clear feet on each side and several feet in front. It’s ironic since I purchased it for a small home never thinking it’s docking space would be an issue. I also was unable to provide this review for several weeks leading me to conclude that the ratings are inaccurate.

I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.
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1,026 people found this helpful

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CH
TOP 500 REVIEWER
5.0 out of 5 starsGreat and Easy to Use!
August 5, 2018
Color: BlackVerified Purchase
Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor.

What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).

What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.

Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)

**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
2,621 people found this helpful
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Monica
TOP 1000 REVIEWER
5.0 out of 5 starsBest Petsitter Ever
August 1, 2018
Color: BlackVerified Purchase
 I don't consider my house clean unless the floors are spotless. With 2 dogs and 2 cats (one of whom sheds enough to knit a sweater each year), my house rarely meets my own unattainable standards. Eufy gets me close.

When I first fired up this gizmo, my husband stood--arms akimbo and brow raised-- wondering what sort of nonsense I had wasted our money on now. Eufy bumped into EVERYTHING like a drunken, mischievous toddler. The pets were perplexed, wondering what this strange new animal was. I ended up emptying the bin 6 times on that initial run, much to my horror. Where had all this filth come from?

Eufy has gotten smarter since, yet is still foiled by the bathroom vanity, getting stuck and crying for help. She makes it back to her dock most nights so long as an errant rug or dog doesn't waylay her. She frequently gets high centered on the lip between our tile and hardwood floors. She's eaten more than a few dog toys as well.

She does not get along with our French Bulldog, Jussi. He's quite mad that her name and his are so close in pronunciation. This is not helped by the fact that she keeps running into his ankles whenever he least suspects. Jussi has declared an all out war on her much to the delight of our sadistic felines who observe the goings on from far above. There's a metaphor in there somewhere, I'm sure.

Pros:
- excellent battery life
- entertaining for pets, guests, your permenantly stoned uncle, etc.
- sparkly clean floors
- beautiful, sleek design
- fits under almost all our furniture

Cons
- harasses the dog, though he does deserve it
2,361 people found this helpful
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LB
5.0 out of 5 starsExcellent Robot Vacuum, Especially for the Price
September 7, 2018
Color: BlackVerified Purchase
I have been an iRobot Roomba buyer since 2007. My last Roomba bit the dust this month, and I did a ton of research before buying a replacement. I went with the Eufy for a few reasons: price point, cleaning power, quietness, and sleek design.

Price: Very reasonable. Almost reasonable enough that I'd consider getting another one for my second floor. For now I'll just carry it upstairs.

Cleaning power: This thing sucks... It's suction is much stronger than my Roombas have had. It picks up so much dust and pet hair. We do a full vacuum every other week with my Dyson, so I think of the robot vacuum as a supplemental vacuum. I was shocked at how much was in the dustbin after it's inaugural cleaning! The picture attached to this is from that cleaning. It also gets a ton of dust in the little dust filter. In one of the video reviews I watched, the reviewer said it didn't pick up anything in that dust filter... So maybe my carpet is particularly dusty, because it has a thick layer after each cleaning.

Quietness: I work from my home office, and this thing is quiet enough that I don't even turn it off during conference calls. This might be the thing I am most impressed with. My last Roomba was LOUD-- you couldn't even have a conversation with someone in the same room, let alone someone on speakerphone.

Sleek design: I love/hate this. It definitely looks modern and cool, and more like an art piece than an appliance, but it shows all my finger prints, and now I keep a glasses cleaning cloth nearby so I can rub it down. I suppose if I only use the remote and never pick it up, this won't be an issue.

A few considerations: I was hoping to find a robot vacuum that wouldn't eat my carpets' tassels, but I don't think that vacuum exists. I have only used the Eufy 4 times so far, and it doesn't always get its brushes wrapped around the long tassels, but it does sometimes. It seems to realize it sooner than my Roomba did at least. The Roomba would sometimes rip gobs of them off in a single cleaning. I try to tuck them under the edge of the rug and that doesn't seem to bother Eufy. It has pulled off probably 2 tassels so far.

The cleaning pattern seems pretty random. I saw some other vacuums that chart out complex maps of your home, and Eufy doesn't seem to do that. But, it doesn't seem to matter, because it still hits every spot in the rooms.

I'm a little concerned about durability. My Roombas ran for many, many years with easily replaceable parts. We'll have to see if Eufy has the same longevity.

All in all- I'm very happy with my purchase and definitely recommend it!
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woodworker
5.0 out of 5 starsBest Decision We Ever Made Buying This
June 13, 2018
Color: BlackVerified Purchase
We weren't in the market for a robot vacuum until one day a story popped up on my phone that there was a sale going on and this was an excellent choice. I did some investigating and it looked like a solid performer, neither I nor my wife are fans of sweeping and vacuuming, so it looked like a good option. We absolutely love this little thing! I'm sitting at my computer sipping a cappuccino while our RoboVac is whirring away keeping our whole house clean. Upside- it's so easy and does such a good job. It does get itself stuck occasionally, usually by wedging under a dresser front, but it beeps for a rescuer and shuts down to wait. We've been running it for about ten days now and it gathers a large amount of dirt and dust every day. It is slim enough that it easily gets underneath all the beds and most of the sofas and chairs, places that our upright vac couldn't get to.
Some reviewers have stated that this works best in an apartment or small house; our house is single story, about 2300 square feet and it makes it around everywhere. I did choose a central location to put the base, so when it's time for the vac to go beddy-bye it doesn't have much trouble finding its way home. Run time has been excellent, we have mostly hardwoods with a few area rugs and it usually runs a full 100 minutes. We let it run a daily schedule and it always starts right on time. Being that this is a "dumb" robot vac, it will cover some areas three or four times while missing others, yesterday it completely missed two bedrooms. By running every day it eventually gets all the floor. For another several hundred dollars you can get a better programmed vac, but we like this one. I've been amazed at how well it figures out how to get out of the jams it gets itself into; just as I'm about to rescue it the RoboVac comes up with a new move and usually gets free.
There is one thing I'd point out- the instructions say you can wash the dust receptacle after removing the filters . . yes you can, but water gets trapped inside the double layer plastic lid. I pulled the rubber plugs out and unscrewed the top panel to get it dried out, I won't do that again. Wipe it out with a damp cloth and let it be. Now if we only had a robot that did the dusting . . .
768 people found this helpful
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Lisa
1.0 out of 5 starsRatings inaccurate
August 6, 2018
Color: BlackVerified Purchase
I ordered this vacuum and when I read the set up instructions, I was shocked to learn it basically needs its own room to dock in. There needs to be 6 clear feet on each side and several feet in front. It’s ironic since I purchased it for a small home never thinking it’s docking space would be an issue. I also was unable to provide this review for several weeks leading me to conclude that the ratings are inaccurate.

I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.
1,026 people found this helpful
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gobucks
4.0 out of 5 starsMedium pile carpet = great! Low pile carpet = not so great. Company = AMAZING!!
July 24, 2018
Color: BlackVerified Purchase
I wanted to love this. It's just ok. We have both medium pile and low pile carpets. This vacuum works great on the medium pile (surprisingly!!), but in the low pile areas, I just watch it brush away the dirt or roll right over it, leaving the room just as dirty. You'd think it would be the opposite and work great on the smooth floor. Not so much. This is disappointing because we wanted the vacuum mainly for that area of our home, and we chose this model because we thought it would work well in the whole house instead of just that part. I guess I'm just left wanting more from it.

UPDATE: I have changed my original rating of 2 stars to 4 stars. This company reached out to me and gave me different suggestions of things to try in order to meet our needs. They are amazing to work with!! Although it still doesn't work quite as well on the low pile areas as we'd like, we are in much better shape now that we've been conversing with the company. A++++++ customer service!!!!
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ERutland
1.0 out of 5 starsI loved it for the three days that it worked
June 25, 2018
Color: BlackVerified Purchase
Mine broke on the third day. It was amazing for the first few days and I'm really sad that it didn't last. It kept beeping with an erroneous error code and nothing would make it reset or work again so it is getting sent back. We have tile and hard wood and a few low pile rugs and I'm very happy with how it worked but it seems I'm not the only one who had one broken right away :/
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Kim Evans
4.0 out of 5 starsAffordable, HIgh Power & Quiet RoboVac
July 21, 2018
Color: WhiteVerified Purchase
I have been researching various brands of Robot Vacuums for several months. I recently discovered 'Eufy', a brand I hadn't seen before but it was listed as 80+% customer satisfaction in Consumer Reports. The Eufy 11S price, suction power, running time & it's super-thin design (easily slips under my kitchen chair legs, coffee table, etc) met my major criteria. I've had it for 3 days now and I love it! It easily moves from tile, wood to carpet floors and it's quiet. Each time I cleanout it's dustbin, I'm pleasantly surprised by how much dog hair & dirt it collects (I have 2 big dogs). My only issue is that it has trouble docking, when it's returning to the Charging Base (or I would have given it 5 Stars). The Charger is on a flat surface and against the wall but when it's docking it seems like the Base isn't heavy enough. So I'm going to contact Eufy & see if there's a solution. If you're looking for an affordable, high power, quiet RoboVac I highly recommend Eufy 11S. Fyi, you can't program it via your smartphone or Alexa but that wasn't a major need for me.
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AbandonedBrain
5.0 out of 5 starsFairly dumb, but that's quite alright!
August 16, 2018
Color: BlackVerified Purchase
I've owned many Anker and Anker-related items and have only once disliked one of their products. The eufy Robovac 11S is not that product. This is without a doubt one of the best values in vacs on the market. Had I purchased an earlier version I might have thought differently, but the extra power and slightly slimmer design on the 11S is what makes this one hard to resist.

This is my first robot vac, but many of my friends have various brands. Some rave (iRobot owners, mainly) and some whine (Neato and Samsung owners). None has had a eufy, so it's been interesting to be the first of my friends to own one. My wife didn't feel this was anything we really needed to purchase; we either have to get out the big Bissell vacuum (on loose pile carpet), the Shark (mainly for steps) or a broom (for hardwood/tile/linoleum areas). Cut and dried. A robot vac wouldn't be of much use with it's far less powerful motor. Gimmick.

Then she watched as the Robovac went to work over the course of a week. I have 1450 sq. ft. upstairs, 70% hardwood/tile/linoleum, 30% loose pile carpet. Downstairs I've got 100% loose pile carpet in 1100 sq. ft. of finished space. I run the vacuum upstairs for 2-3 days, then I move the charging station downstairs and run for 3-4 days, then repeat the cycle. On the hardwood areas, a greatroom of kitchen/dining/living room, hallway, and a bathroom, then two bedrooms and a den with carpet, the vac runs around/under the couch, two reclining chairs, coffee table, end tables, clawfoot pedestal table and four chairs, some area/throw rugs, etc. with no issues. I always run the device on AUTO, which allows it to ramp up the motor when it detects it's on carpet. The vac runs through its various "programmed" patterns randomly as it runs for 90+ minutes. It's quite mesmerizing to watch, actually. The remote is handy to use when you have a specific area you need run over and you can see the dirt/dust/leaves/cereal; you can just steer the vac over the area a few times, then let it go back to doing its own thing. I would say that each randomized run on my 1450 sq. ft. area will average about 65-70% coverage. That doesn't sound very good, right? But think about it running EVERY DAY doing 70%, and you'll see that the entire area will likely get fully vacuumed at least once during the week.

My wife was shocked when, after the first run, I emptied the dust bin and it was completely FILLED. She and my daughter have long hair; I had to peel that all off the beater brush, as well. After each run, I empty the bin and "trim" the brush of hair. It ALWAYS has a fairly full cup! I have a dog, a Havanese, but he doesn't shed at all, so the mess in the cup is almost scary to look at! Yuck!

After the first two weeks of running the Robovac around the house, I no longer run it daily; now it's on a manual shift, running upstairs for a couple of days a week, then downstairs for the same time (I usually run on the carpet an extra day). It does such a good job at quickly picking up the obvious junk that you just don't need it running daily, which should extend the life of the battery.

So it's not a smart device, but it's never once hit the edge of the stairs and fallen off; it always finds "home" before the charge runs out (and it takes some stupid long walks around the rooms to get home, sometimes), and it has to be cleaned after almost every run. We do have to make a walk around the area to pick up blankets and charging cables and dog toys, and put a couple of squeezy toys under the coffee table to stop the vac from getting stuck under it (it's on a tight pile area rug, so the wheels dig in and it gets stuck under the edge). But is it worth it? Yep. My wife is now a huge fan, and has bragged about it to our friends on several occasions. The price was perfect, the quality of the device's build is excellent, it runs fairly quietly, and it does a great job of hitting every area of your house even without a huge brain or blockade devices. We don't even get out a broom any longer, unless we notice buildup in corners (and really, that's rarely happening). It's just one less thing we need to worry about in our busy household!
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Kathleen P. Devine
1.0 out of 5 starsStops working and warranty not honored.
September 20, 2018
Color: BlackVerified Purchase
I can't believe I bought a second one when the first stopped working and I was waiting for them to honor the warranty. Now the new one doesn't work either and I've only used it 4 times. So disappointing.
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