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eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,...
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Customer reviews
- eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,...
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- Customer reviews
Top positive review
Great and Easy to Use!
August 5, 2018
Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor.
What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).
What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.
Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)
**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).
What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.
Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)
**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
2,181 people found this helpful
Top critical review
Ratings inaccurate
August 6, 2018
I ordered this vacuum and when I read the set up instructions, I was shocked to learn it basically needs its own room to dock in. There needs to be 6 clear feet on each side and several feet in front. It’s ironic since I purchased it for a small home never thinking it’s docking space would be an issue. I also was unable to provide this review for several weeks leading me to conclude that the ratings are inaccurate.
I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.
I have to say that the customer service is excellent. Item was returned with no issues and I received an immediate response to this comment.
763 people found this helpful
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September 26, 2018
3 eufy's all have separate issues including the bumpers getting stuck, the brushes wearing out after a couple days and the vacuum suction system malfunctioning. Would not recommend this vacuum.
December 20, 2018
The machine is good, but only for where it works and thus the problem. The Eufy is dumb as a rock and has no ability to learn, it just wanders aimlessly here, there and everywhere until it just runs out of power or time. Tried it in an enclosed bedroom and it kept going over the same areas over and over and over again and completely missed 25% of the room. There is no internal logic! It just goes in one direction until it bumps into something then turns and goes elsewhere until it bumps into something again, and its just bump and repeat, bump and repeat. Floor coverage is basically a roll of the dice each time it runs. For a large room or large floor plan house its a total waste of money!! Where it did clean it was fine, but it was sooooo frustrating to watch... It did run out of power and never returned to its home, and it kept getting stuck in the same place over and over again... Ugggggh. Not going to waste my time with any other machine unless it has intelligent mapping. Gonna give the Roborock S5 a swing at it...
June 6, 2019
Rated #3 of the 4 I have tried in the last six months.
#4: ILIFE V5s Pro Robot Vacuum Mop: crazy vac, like a drunk toddler trying to climb walls
#3 eufy BoostIQ Robovac 11S Slim: did an okay job at best, not memorable
#2 amarey Robot Vacuum 1400PA: This was my second choice of the 4. Did a pretty good job, not as great coverage or ability to do well around table and chair legs, doesn't use a mapping pattern since it's not a smart vac.
#1 Tesvor: This guy does an amazing job. Works in a nice pattern, circles around and between table and chair legs like a boss. Moves between carpet and hard floors with ease. coverage, great around furniture legs, great mapping, programmable. Love.
Word of advice, don't bother with the random vacs, spend a bit more and get a smart robot. It's worth it.
Love my Tesvor!
#4: ILIFE V5s Pro Robot Vacuum Mop: crazy vac, like a drunk toddler trying to climb walls
#3 eufy BoostIQ Robovac 11S Slim: did an okay job at best, not memorable
#2 amarey Robot Vacuum 1400PA: This was my second choice of the 4. Did a pretty good job, not as great coverage or ability to do well around table and chair legs, doesn't use a mapping pattern since it's not a smart vac.
#1 Tesvor: This guy does an amazing job. Works in a nice pattern, circles around and between table and chair legs like a boss. Moves between carpet and hard floors with ease. coverage, great around furniture legs, great mapping, programmable. Love.
Word of advice, don't bother with the random vacs, spend a bit more and get a smart robot. It's worth it.
Love my Tesvor!
December 7, 2018
I'm on my 2nd one now. The first one worked great for a week and a half and then went haywire going in circles. The customer service was great and sent me another one, and this one runs when it wants to even tho it isn't programed to. It also won't get out of a room, and when it gets stuck doesn't beep. Not sure I want to try for #3. May just return it and be done.
My 2nd one is still taking off whenever it wants usually in the middle of the night. Customer service thought for sure it was the remote so sent me a new one-- still does it. It has also started telling me it isn't fully charged even tho I've cleaned the chargers and the vacuum. I'm tired of this. May try a third one, but if it's weird I'm just going to buy a Roomba!
My 2nd one is still taking off whenever it wants usually in the middle of the night. Customer service thought for sure it was the remote so sent me a new one-- still does it. It has also started telling me it isn't fully charged even tho I've cleaned the chargers and the vacuum. I'm tired of this. May try a third one, but if it's weird I'm just going to buy a Roomba!
January 29, 2019
I bought this for myself for Christmas after doing lots of research and reading a lot of reviews. I had such high hopes. The flooring in our house is ceramic tile and vinyl plank. There are a couple of small rugs. We have long haired dogs and cats, so that is most of the dirt I vacuum up every week. The first two times I used the Eufy it worked well. It covered the entire open area I wanted cleaned (I closed off all bedroom and bathroom doors.) When it was done, I always made sure to empty the dirt cup and clean the brushes on the bottom. But over time, it cleans less and less of the dirt/dust. I would say at this point it only gets about 50% of the floors clean. It's so disappointing. There are times I have just given up letting it run on its on and used the remote to make it go over the dirty areas, but even then, it will sometimes just blow the dirt out of the way rather than suck it up. So I end up using my Dyson instead. I honestly would have returned it, if I had gotten in gear before the 30 day return limit was up. This is a lot of money for a vacuum that doesn't do much.
June 21, 2019
I was so sad that I had to return ‘Ralph’, our Euphy 11S! Our home is 1,100 sq ft and is about 70% medium like carpet and 30% LVP (Luxury Vinyl Plank by LifeProof). I bought this because the description said it does well on medium pile carpet, which I did not find to be the case. I have 2 Australian Shepherds that shed a lot. Here are the pros and the cons of the product from my experience:
PROS
1. It looks nice and sleek
2. It’s easy to empty the pan
3. Leaves nice lines on carpet
4. Great at finding its way back to its charging station
5. One battery charge was enough for it to completely go around my 1,100 sqft home several times.
CONS
1. Does not connect to internet so there is no smart mapping or scheduling capabilities with it
2. Constantly pulling out plugs from the wall and pulling things off of counters due to sucking up the wires. It takes WAY too long to turn off once it has devoured your cords.
3. Doesn’t ‘learn’ areas that it shouldn’t go over time. Ours kept going into the same area of the kitchen and getting stuck in the same area under the table .
4. The pieces they give you to go on the bottom that swivel around are basically useless if you have anything more than a low firm pile carpet. It’s clearly made for hardwoods.
5. Even with it cleaning the whole house 3 times I day I still found that in regards to the carpeted area (70% of my home) that I needed to vacuum every other day still. When I did my Shark vacuum pulled up SO much hair and dust that the Eufy just wasn’t able to.
6. Quiet but weak motor means it isn’t able to pull up dust or embedded pet hair. It’s very much for surface level cleaning.
Overall, if your home is mostly hardwoods and you have some low pile carpets this could be great for you. If you have allergies to dust or pet hair you need removed then I would not recommend. If you have exposed chords or stairs I would not recommend since there are no mapping capabilities with this model. I ended up returning mine after 2 weeks for a full refund from amazon. I’ll just stick to the 10 minutes it takes me to vacuum each night.
PROS
1. It looks nice and sleek
2. It’s easy to empty the pan
3. Leaves nice lines on carpet
4. Great at finding its way back to its charging station
5. One battery charge was enough for it to completely go around my 1,100 sqft home several times.
CONS
1. Does not connect to internet so there is no smart mapping or scheduling capabilities with it
2. Constantly pulling out plugs from the wall and pulling things off of counters due to sucking up the wires. It takes WAY too long to turn off once it has devoured your cords.
3. Doesn’t ‘learn’ areas that it shouldn’t go over time. Ours kept going into the same area of the kitchen and getting stuck in the same area under the table .
4. The pieces they give you to go on the bottom that swivel around are basically useless if you have anything more than a low firm pile carpet. It’s clearly made for hardwoods.
5. Even with it cleaning the whole house 3 times I day I still found that in regards to the carpeted area (70% of my home) that I needed to vacuum every other day still. When I did my Shark vacuum pulled up SO much hair and dust that the Eufy just wasn’t able to.
6. Quiet but weak motor means it isn’t able to pull up dust or embedded pet hair. It’s very much for surface level cleaning.
Overall, if your home is mostly hardwoods and you have some low pile carpets this could be great for you. If you have allergies to dust or pet hair you need removed then I would not recommend. If you have exposed chords or stairs I would not recommend since there are no mapping capabilities with this model. I ended up returning mine after 2 weeks for a full refund from amazon. I’ll just stick to the 10 minutes it takes me to vacuum each night.
March 8, 2019
I'm a little bit disappointed with the Eufy 11S Robovac.
I previously owned a Roomba 500 series back in 2007 and found that the technology, while appealing, was not very usable at the time. At least, the convenience of having a robot vacuum was overshadowed by the annoyance of needing to prepare for the vacuum to run and remembering to run it. I had read a few articles recently about how the technology was finally ready for mainstream use and so, after doing a fair amount of research, I was excited to give the Eufy a try. Unfortunately, I'm not seeing much of an improvement from the Roomba model from 2007.
The vacuuming is about the same - it worked well at that back then and the Eufy does a decent job with that as well. There are times where there is clearly something on the floor and the Eufy brushes just push it behind the vacuum, but it usually makes another pass and ends up getting anything that is visible.
The battery life is pretty solid. Batteries have come a long way in 10+ years, after all, so that is kind of expected. I will say that I never had battery issues with the Roomba, but the Eufy does run for longer. I feel like if the algorithm were a bit better might not need to run quite so long.
The vacuum is advertised as "super quiet", and it was the first time I ran it. Since then, it has gotten louder and it about the same volume as the old Roomba. I'm a bit disappointed in that, since I work from home and was hoping that I could run it during the day without it interrupting conference calls. That's not the case, though - I have to pause it when I take a call. Maybe more expensive models are quieter or maybe this is just as quiet as it goes, but it definitely was not as loud the first time I ran it so I wonder if something is not right.
And that leads me to the quality of the parts. The brushes seem super cheap and the front of the vacuum already looks like it's all beat up after running it just 3 times. I'm not sure why such cheap plastic was used, but I'm worried about how long it will last. There are two extra brushes included in the box, but I'm not sure I want to have to pay for replacements so often.
My main disappointment is that the algorithm for how the vacuum runs and the object sensing mechanisms haven't improved much in 10 years. The Eufy gets caught on EVERYTHING. Low hanging curtains, surge protectors, furniture - you name it. They provide you with a few cable ties in the box, but people have to have cords somewhere. My entertainment center is high enough off the ground that the Eufy can get underneath it, and I have the equipment plugged into a surge protector (as one should - it's not cheap stuff). The surge protector cord touches the ground along a wall for less than a foot and is quite thick, but the Eufy has gotten stuck on it every time. If I try to pull the cord up, the cords that are plugged into the surge protector drape and the Eufy gets stuck in those. There doesn't appear to be a way to handle this that isn't a fire hazard. It looks like the more expensive Eufys have some magnetic tape that you can put around obstacles like this to block the Eufy from accessing, but this one doesn't offer any of that. It's a bit of a disappointment, as 10 years ago Roomba offered a device that would allow you to section off an area that the vacuum shouldn't go.
I'm not sure if I'm going to keep the Eufy or switch to another brand. I'd recommend purchasing a more expensive model if you're expecting any technological improvements or really want this to make your life easier. I paid a bit more for my Roomba back in the day, so there is a slight cost savings after 10 years to get something similar (without the sectioning off functionality - maybe a little less than similar), but the technological advancements I'm seeing are not nearly what was promised.
I previously owned a Roomba 500 series back in 2007 and found that the technology, while appealing, was not very usable at the time. At least, the convenience of having a robot vacuum was overshadowed by the annoyance of needing to prepare for the vacuum to run and remembering to run it. I had read a few articles recently about how the technology was finally ready for mainstream use and so, after doing a fair amount of research, I was excited to give the Eufy a try. Unfortunately, I'm not seeing much of an improvement from the Roomba model from 2007.
The vacuuming is about the same - it worked well at that back then and the Eufy does a decent job with that as well. There are times where there is clearly something on the floor and the Eufy brushes just push it behind the vacuum, but it usually makes another pass and ends up getting anything that is visible.
The battery life is pretty solid. Batteries have come a long way in 10+ years, after all, so that is kind of expected. I will say that I never had battery issues with the Roomba, but the Eufy does run for longer. I feel like if the algorithm were a bit better might not need to run quite so long.
The vacuum is advertised as "super quiet", and it was the first time I ran it. Since then, it has gotten louder and it about the same volume as the old Roomba. I'm a bit disappointed in that, since I work from home and was hoping that I could run it during the day without it interrupting conference calls. That's not the case, though - I have to pause it when I take a call. Maybe more expensive models are quieter or maybe this is just as quiet as it goes, but it definitely was not as loud the first time I ran it so I wonder if something is not right.
And that leads me to the quality of the parts. The brushes seem super cheap and the front of the vacuum already looks like it's all beat up after running it just 3 times. I'm not sure why such cheap plastic was used, but I'm worried about how long it will last. There are two extra brushes included in the box, but I'm not sure I want to have to pay for replacements so often.
My main disappointment is that the algorithm for how the vacuum runs and the object sensing mechanisms haven't improved much in 10 years. The Eufy gets caught on EVERYTHING. Low hanging curtains, surge protectors, furniture - you name it. They provide you with a few cable ties in the box, but people have to have cords somewhere. My entertainment center is high enough off the ground that the Eufy can get underneath it, and I have the equipment plugged into a surge protector (as one should - it's not cheap stuff). The surge protector cord touches the ground along a wall for less than a foot and is quite thick, but the Eufy has gotten stuck on it every time. If I try to pull the cord up, the cords that are plugged into the surge protector drape and the Eufy gets stuck in those. There doesn't appear to be a way to handle this that isn't a fire hazard. It looks like the more expensive Eufys have some magnetic tape that you can put around obstacles like this to block the Eufy from accessing, but this one doesn't offer any of that. It's a bit of a disappointment, as 10 years ago Roomba offered a device that would allow you to section off an area that the vacuum shouldn't go.
I'm not sure if I'm going to keep the Eufy or switch to another brand. I'd recommend purchasing a more expensive model if you're expecting any technological improvements or really want this to make your life easier. I paid a bit more for my Roomba back in the day, so there is a slight cost savings after 10 years to get something similar (without the sectioning off functionality - maybe a little less than similar), but the technological advancements I'm seeing are not nearly what was promised.
January 2, 2019
I really wanted to like this item, especially after reading all of the great reviews around the web. I bought it to replace my old robot vacuum by another brand that bit the dust (no pun intended).
From the first run, it had issues. It would not get into the bathroom because of the tiny rise to get in (my old budget robo vacuum never had an issue with this). It also had a tough time getting on my small carpet, but that got better on the subsequent runs (but again, my old one had no issues). It also frequently got stuck and one of the spinning brushes fell off on the first run (they only pop into place and do not screw in, and therefore are not very secure).
I got only 2 or 3 runs from this before it stopped working all together (it went to its home, charged, but then would not start again).
I really wanted to like this item and give it another chance, but couldn't and had to return it.
The one good thing I will say is that the eufy customer service is great. I wrote to them in regards to a promotion that I missed when ordering this item and they wrote back quickly and honored it for me. The representative I talked to was very friendly.
With a little bit of improvement, this could be a great item for a low price. Unfortunately it didn't work out for me and I will have to find another one.
From the first run, it had issues. It would not get into the bathroom because of the tiny rise to get in (my old budget robo vacuum never had an issue with this). It also had a tough time getting on my small carpet, but that got better on the subsequent runs (but again, my old one had no issues). It also frequently got stuck and one of the spinning brushes fell off on the first run (they only pop into place and do not screw in, and therefore are not very secure).
I got only 2 or 3 runs from this before it stopped working all together (it went to its home, charged, but then would not start again).
I really wanted to like this item and give it another chance, but couldn't and had to return it.
The one good thing I will say is that the eufy customer service is great. I wrote to them in regards to a promotion that I missed when ordering this item and they wrote back quickly and honored it for me. The representative I talked to was very friendly.
With a little bit of improvement, this could be a great item for a low price. Unfortunately it didn't work out for me and I will have to find another one.
August 29, 2018
I was super hopeful ordering this robovac after reading one 5 star review after the other. However, this is not a 5 star product whatsoever. It is honestly more of a hassle to find the robovac and get it unstuck every.single.day. It does pick up an insane amount of dirt and pet hair, but if it gets stuck within the first 15 mins, it is useless. I usually run it automatically while we are gone during the day and there has yet to be a day for it to clean and dock itself back on the charging station. The "slim" version sounds helpful, but I think that's the main issue because it can fit under most furniture. Maybe the other versions work better, I'm not sure. I'm sending my Robovac back.
August 3, 2019
I have owned roombas for years and I got this so I could have a vacuum on each floor. In comparison to a roomba, it does a really poor job. The suction is very low-powered, so it cannot pick up stray pieces of cat kibble or much litter. It seems to push around the hair that it finds and leaves divots of cat hair all over the carpet. I empty it every day after it runs and there just isn't much in there. It gets stuck constantly and the A.I. isn't sophisticated enough for it to get around simple obstacles. It doesn't learn the layout of a room so it gets stuck in the same places repeatedly. It wanders in a haphazard way and doesn't cover the entire floor. I would not recommend purchasing this. There are much better robot vacuums available.
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