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Showing 1-10 of 44 questions
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Answer:
The top of my vacuum shattered. Is it replaceable.
Karen Comstock
· November 18, 2019
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Answer:
Yes, it can work with different hard floor and mid-carpet.
EufyHome
Seller · September 27, 2019
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Answer:
No you can't. It doesn't have mapping,
CraigT
· October 20, 2019
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Answer:
We are terribly sorry to hear you received the old RoboVac and want to get you taken care of as soon as possible. To address any concerns you may have, it might help to know this is a rare issue that is caused by human error in the warehouse when a returned RoboVac gets mixed up with new items. Actually, we at Eufy at… see more We are terribly sorry to hear you received the old RoboVac and want to get you taken care of as soon as possible. To address any concerns you may have, it might help to know this is a rare issue that is caused by human error in the warehouse when a returned RoboVac gets mixed up with new items. Actually, we at Eufy attach great significance to this issue and keep negotiating with Amazon.

Please contact Eufy customer support and we will arrange the exchange for you as soon as possible! see less
We are terribly sorry to hear you received the old RoboVac and want to get you taken care of as soon as possible. To address any concerns you may have, it might help to know this is a rare issue that is caused by human error in the warehouse when a returned RoboVac gets mixed up with new items. Actually, we at Eufy attach great significance to this issue and keep negotiating with Amazon.

Please contact Eufy customer support and we will arrange the exchange for you as soon as possible!

EufyHome
Seller · January 13, 2020
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Answer:
30C MAX supports the boundary strip while 15C MAX does not.
EufyHome
Seller · September 26, 2019
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Answer:
It tries to get free of the block but then turns off. It also alerts you with a push and a sound effect.
Ryan
· December 3, 2019
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Answer:
RoboVac funciona con los voltajes de 100 - 240V; un cargador para la región en la que se vende está en el embalaje. Si desea usar su RoboVac en otros países, deberá usar un adaptador / convertidor de enchufe.
EufyHome
Seller · November 29, 2019
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Yes, it works with Alexa and Google Home.
EufyHome
Seller · November 28, 2019
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Answer:
You'll have to put a magnet strip down to stop it. It doesn't have sensors for that.
Michelle W.
· November 26, 2019