Customer Questions & Answers

Find answers in product info, Q&As, reviews

Please make sure that you are posting in the form of a question.

Don't see what you're looking for?
There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews
Showing 1-10 of 38 questions
Sort by
  • 0
    vote

    votes
Answer:
Kami devices used in the US are stored on Microsoft azure servers
YI Technology
Seller · March 6, 2019
  • 0
    vote

    votes
Answer:
I would think as long as you know the log on info and have the app loaded on your phone!
AVman
· July 19, 2019
  • 0
    vote

    votes
Answer:
This can be changed on the app itself. Please click on settings and then camera settings where you need to turn 'Image Rotation' off.

- YI Support Team

YI Technology
Seller · March 2, 2019
  • 0
    vote

    votes
Answer:
Hi,

The Kami app is not currently compatible with the Alexa app. The team are working on getting the system integrated.

YI Technology
Seller · March 20, 2019
  • 0
    vote

    votes
Answer:
Valued Customer,

Thank you for showing interest in our product. … see more
Valued Customer,

Thank you for showing interest in our product.

Yes, you can use the Kami with the YI cloud service.

If you require further information, please feel free contact our support team Via our contact options below.

Please reference ticket # (315254) in your response.

Email us directly at support@yitechnology.com
Call us at 1-844-234-8492 (M-F 8-4PM PST).

Best Regards,
YI Technical Support
Arun see less
Valued Customer,

Thank you for showing interest in our product.

Yes, you can use the Kami with the YI cloud service.

If you require further information, please feel free contact our support team Via our contact options below.

Please reference ticket # (315254) in your response.

Email us directly at support@yitechnology.com
Call us at 1-844-234-8492 (M-F 8-4PM PST).

Best Regards,
YI Technical Support
Arun

YI Technology
Seller · May 23, 2019
  • 0
    vote

    votes
Answer:
Thank you for making us aware you are facing issues with your camera. We are always looking to improve our products and customer experience, so your input is very valuable to us.

We will be better able to assist you through email via support@yitechnology.com. Please title your email: "[Urgent] Yi Home Troubleshoot… see more
Thank you for making us aware you are facing issues with your camera. We are always looking to improve our products and customer experience, so your input is very valuable to us.

We will be better able to assist you through email via support@yitechnology.com. Please title your email: "[Urgent] Yi Home Troubleshooting"
Our phone support is available 12:30am-5pm PST:(844) 234-8492.

It is helpful to note that we have a 1-year warranty on our products, so we will be happy to make sure you have a properly working camera within the warranty period.

- YI Support Team see less
Thank you for making us aware you are facing issues with your camera. We are always looking to improve our products and customer experience, so your input is very valuable to us.

We will be better able to assist you through email via support@yitechnology.com. Please title your email: "[Urgent] Yi Home Troubleshooting"
Our phone support is available 12:30am-5pm PST:(844) 234-8492.

It is helpful to note that we have a 1-year warranty on our products, so we will be happy to make sure you have a properly working camera within the warranty period.

- YI Support Team

YI Technology
Seller · April 25, 2019
  • 0
    vote

    votes
Answer:
This can be changed on the app itself. Please click on settings and then camera settings where you need to turn 'Image Rotation' off.

- YI Support Team

YI Technology
Seller · March 2, 2019