Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question may be answered by sellers, manufacturers, or customers who purchased this item, who are all part of the Amazon community.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 64 questions
Sort by
  • 1
    vote

    votes
Answer:
I would think as long as you know the log on info and have the app loaded on your phone!
AVman
· July 19, 2019
  • 0
    vote

    votes
Answer:
You can change the orientation of the image by turning Image rotation on/off by going to settings and camera settings on the YI Home app.

- YI Support Team … see more
You can change the orientation of the image by turning Image rotation on/off by going to settings and camera settings on the YI Home app.

- YI Support Team
(Tim) see less
You can change the orientation of the image by turning Image rotation on/off by going to settings and camera settings on the YI Home app.

- YI Support Team
(Tim)

YI Technology
Seller · July 22, 2019
  • 0
    vote

    votes
Answer:
This can be changed on the app itself. Please click on settings and then camera settings where you need to turn 'Image Rotation' off.

- YI Support Team

YI Technology
Seller · March 2, 2019
  • 0
    vote

    votes
Answer:
Our Kami Indoor camera does not have an SD Card slot. However the camera comes with a 1 year free cloud service.

- YI Technical Support

YI Technology
Seller · November 5, 2019
  • 0
    vote

    votes
Answer:
Our Kami Camera carry 1-Year of warranty.

- YI Technical Support

YI Technology
Seller · October 26, 2019
  • 0
    vote

    votes
Answer:
Hi,

The Kami app is not currently compatible with the Alexa app. The team are working on getting the system integrated.

YI Technology
Seller · March 20, 2019
  • 0
    vote

    votes
Answer:
Valued Customer,

Thank you for showing interest in our product. … see more
Valued Customer,

Thank you for showing interest in our product.

Yes, you can use the Kami with the YI cloud service.

If you require further information, please feel free contact our support team Via our contact options below.

Please reference ticket # (315254) in your response.

Email us directly at support@yitechnology.com
Call us at 1-844-234-8492 (M-F 8-4PM PST).

Best Regards,
YI Technical Support
Arun see less
Valued Customer,

Thank you for showing interest in our product.

Yes, you can use the Kami with the YI cloud service.

If you require further information, please feel free contact our support team Via our contact options below.

Please reference ticket # (315254) in your response.

Email us directly at support@yitechnology.com
Call us at 1-844-234-8492 (M-F 8-4PM PST).

Best Regards,
YI Technical Support
Arun

YI Technology
Seller · May 23, 2019
  • 0
    vote

    votes
Answer:
Not that I am aware of.
Shelley G.
· September 29, 2019
  • 0
    vote

    votes
Answer:
Yes, you can pair the Kami Indoor camera in a hotel room, however, please make sure you have password secure WiFi for pairing the camera as Kami cameras are not supported on an Open network.

- Kami Support Team. … see more
Yes, you can pair the Kami Indoor camera in a hotel room, however, please make sure you have password secure WiFi for pairing the camera as Kami cameras are not supported on an Open network.

- Kami Support Team.
(Arun) see less
Yes, you can pair the Kami Indoor camera in a hotel room, however, please make sure you have password secure WiFi for pairing the camera as Kami cameras are not supported on an Open network.

- Kami Support Team.
(Arun)

YI Technology
Seller · October 17, 2019
  • 0
    vote

    votes
Answer:
No, you will get a push notification even if the app is closed. Every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. However, if the camera has an SD card it will record the entire activity and save it.

The 6 seconds alert videos will be available for you to wat… see more
No, you will get a push notification even if the app is closed. Every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. However, if the camera has an SD card it will record the entire activity and save it.

The 6 seconds alert videos will be available for you to watch for 7 days(stored in the cloud) and the videos of the entire activity saved in the SD card will be available to you until it is overwritten and is not time-based. The camera has loop recording because of which once the SD card is full it will automatically overwrite the oldest video with the newest ones.

- YI Support Team
(Tim) see less
No, you will get a push notification even if the app is closed. Every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. However, if the camera has an SD card it will record the entire activity and save it.

The 6 seconds alert videos will be available for you to watch for 7 days(stored in the cloud) and the videos of the entire activity saved in the SD card will be available to you until it is overwritten and is not time-based. The camera has loop recording because of which once the SD card is full it will automatically overwrite the oldest video with the newest ones.

- YI Support Team
(Tim)

YI Technology
Seller · July 29, 2019