Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 1000+ questions
Sort by
  • 9
    vote

    votes
Answer:
Hi, we made a video for you! Please check: https://youtu.be/4XTecuRdahw
Aosotech US Store
Seller · December 22, 2017
  • 8
    vote

    votes
Answer:
please free at 【☏ +1-833-220-1900】✉ ▶ support@dogcareglobal.com ◀ 【EST: 9:00-21:00 / PDT: 06:00-18:00】 .7 days a week.Due to we couldn’t get in touch with you, we would like to explain your question as follow:
Here is a link about the receiver:https://www.amazon.com/dp/B075FVY2DK. 
For any urgent matter, please conta… see more
please free at 【☏ +1-833-220-1900】✉ ▶ support@dogcareglobal.com ◀ 【EST: 9:00-21:00 / PDT: 06:00-18:00】 .7 days a week.Due to we couldn’t get in touch with you, we would like to explain your question as follow:
Here is a link about the receiver:https://www.amazon.com/dp/B075FVY2DK. 
For any urgent matter, please contact us at support email Leave your name, phone number and questions you may have. We will contact you with in 12 hrs  see less
please free at 【☏ +1-833-220-1900】✉ ▶ support@dogcareglobal.com ◀ 【EST: 9:00-21:00 / PDT: 06:00-18:00】 .7 days a week.Due to we couldn’t get in touch with you, we would like to explain your question as follow:
Here is a link about the receiver:https://www.amazon.com/dp/B075FVY2DK. 
For any urgent matter, please contact us at support email Leave your name, phone number and questions you may have. We will contact you with in 12 hrs 

DOG CARE
· August 24, 2019
  • 6
    vote

    votes
Answer:
Dear Customer,
If you have any quality issue or confusion, please feel free to call us via toll free at 【☏ +1-833-220-1900】【EST: 9:00-21:00 / PDT: 06:00-18:00】
✉ ▶ support@dogcareglobal.com ◀ 7 days a week. … see more
Dear Customer,
If you have any quality issue or confusion, please feel free to call us via toll free at 【☏ +1-833-220-1900】【EST: 9:00-21:00 / PDT: 06:00-18:00】
✉ ▶ support@dogcareglobal.com ◀ 7 days a week.
For any urgent matter, please contact us at support email Leave your name, phone number and questions you may have. We will contact you with in 12 hrs see less
Dear Customer,
If you have any quality issue or confusion, please feel free to call us via toll free at 【☏ +1-833-220-1900】【EST: 9:00-21:00 / PDT: 06:00-18:00】
✉ ▶ support@dogcareglobal.com ◀ 7 days a week.
For any urgent matter, please contact us at support email Leave your name, phone number and questions you may have. We will contact you with in 12 hrs

DOG CARE
· August 6, 2019
  • 5
    vote

    votes
Answer:
Dear Customer,
It locks the action buttons and prevents misoperation. If you have any quality issue or confusion, please feel free to call us via toll free at 【☏ +1-833-220-1900】【EST: 9:00-21:00 / PDT: 06:00-18:00】
✉ ▶ support@dogcareglobal.com ◀ 7 days a week. … see more
Dear Customer,
It locks the action buttons and prevents misoperation. If you have any quality issue or confusion, please feel free to call us via toll free at 【☏ +1-833-220-1900】【EST: 9:00-21:00 / PDT: 06:00-18:00】
✉ ▶ support@dogcareglobal.com ◀ 7 days a week.
For any urgent matter, please contact us at support email Leave your name, phone number and questions you may have. We will contact you with in 12 hrs see less
Dear Customer,
It locks the action buttons and prevents misoperation. If you have any quality issue or confusion, please feel free to call us via toll free at 【☏ +1-833-220-1900】【EST: 9:00-21:00 / PDT: 06:00-18:00】
✉ ▶ support@dogcareglobal.com ◀ 7 days a week.
For any urgent matter, please contact us at support email Leave your name, phone number and questions you may have. We will contact you with in 12 hrs

DOG CARE
· August 6, 2019
  • 5
    vote

    votes
Answer:
Sure wasn’t shown in the manual. Haha. Took me the better part of an hour to thread all 3 clasps or whatever you call them
awx
· July 2, 2019
  • 3
    vote

    votes
Answer:
Hi. This product can help you with that. You could spend time training your dog. Once it nips your ankles you press the vibrate, beep or shock button to stop it.
If your problem is not solved by our answer, please feel free to contact us at 【support@dogcareglobal.com】 by detailing your order number and the problem yo… see more
Hi. This product can help you with that. You could spend time training your dog. Once it nips your ankles you press the vibrate, beep or shock button to stop it.
If your problem is not solved by our answer, please feel free to contact us at 【support@dogcareglobal.com】 by detailing your order number and the problem you come across. We will be more than glad to assist you. see less
Hi. This product can help you with that. You could spend time training your dog. Once it nips your ankles you press the vibrate, beep or shock button to stop it.
If your problem is not solved by our answer, please feel free to contact us at 【support@dogcareglobal.com】 by detailing your order number and the problem you come across. We will be more than glad to assist you.

DOG CARE
· June 19, 2019
  • 3
    vote

    votes
Answer:
Dear Customer,
Could you please conctact our support email:support@dogcareglobal.com or the URL below by detailing your order number and the problem you come across. We will be more than glad to send you the correct collar. Somtimes, due to the Amazon Warehouse or Other reasons. Some coustomers like your will receive … see more
Dear Customer,
Could you please conctact our support email:support@dogcareglobal.com or the URL below by detailing your order number and the problem you come across. We will be more than glad to send you the correct collar. Somtimes, due to the Amazon Warehouse or Other reasons. Some coustomers like your will receive the wrong collar. Please don't worry, I will handle your problem, after receiving your email.
Thanks for your help and understanding.
You are also could contact me by this link, I will reply you within 24 hours.
Contact us : https://www.amazon.com/ss/help/contact/writeMessage?&language=en_US&sellerID=A3FIFY8ZPUB0LM
Thank you!
Your Sincerely,
Customer Service Team see less
Dear Customer,
Could you please conctact our support email:support@dogcareglobal.com or the URL below by detailing your order number and the problem you come across. We will be more than glad to send you the correct collar. Somtimes, due to the Amazon Warehouse or Other reasons. Some coustomers like your will receive the wrong collar. Please don't worry, I will handle your problem, after receiving your email.
Thanks for your help and understanding.
You are also could contact me by this link, I will reply you within 24 hours.
Contact us : https://www.amazon.com/ss/help/contact/writeMessage?&language=en_US&sellerID=A3FIFY8ZPUB0LM
Thank you!
Your Sincerely,
Customer Service Team

DOG CARE
· May 6, 2019
  • 3
    vote

    votes
Answer:
Yes. This collar is suiable for dogs between 15 libs and 100 lbs.
If your problem is not solved by our answer, please feel free to contact us at 【support@dogcareglobal.com】 by detailing your order number and the problem you come across. We will be more than glad to assist you.

DOG CARE
· June 19, 2019
  • 3
    vote

    votes
Answer:
If you have not figured out yet be sure when pairing collar must be plugged in and right by device in order to pair correctly or it will not work.
M.M.
· July 7, 2019
  • 2
    vote

    votes
Answer:
Dear Customer,
Thanks so much for your asking. It's normal. Because the receiver is sensitive, it must be placed in a quite environment where is no beeps and vibration. Then It will turn off automatically after 20 minutes. And it will not be turn off by ourselves. If you have any other questions, Please contact:suppor… see more
Dear Customer,
Thanks so much for your asking. It's normal. Because the receiver is sensitive, it must be placed in a quite environment where is no beeps and vibration. Then It will turn off automatically after 20 minutes. And it will not be turn off by ourselves. If you have any other questions, Please contact:support@dogcareglobal.com see less
Dear Customer,
Thanks so much for your asking. It's normal. Because the receiver is sensitive, it must be placed in a quite environment where is no beeps and vibration. Then It will turn off automatically after 20 minutes. And it will not be turn off by ourselves. If you have any other questions, Please contact:support@dogcareglobal.com

Sweatbones
· May 14, 2019