Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Your question may be answered by sellers, manufacturers, or customers who purchased this item, who are all part of the Amazon community.

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 80 questions
Sort by
  • 6
    vote

    votes
Answer:
I wish this was true like the other person said. I just got mine and the water does comes in contact with the plastic when you pour it out, so now I have to send it back and try again. It looks like a very safe water heater to prevent burns though if that’s more of a concern.
Lorad
· April 18, 2018
  • 2
    vote

    votes
Answer:
Heats to selected temperature without going over. Once it reaches the selected temp it will cool down up to 10 degrees and then reheat to selected temp with this cycle continually repeating for 4 hours or until you take it off it's base. If you take it off it's base but still want it to maintain the temp, once you p… see more Heats to selected temperature without going over. Once it reaches the selected temp it will cool down up to 10 degrees and then reheat to selected temp with this cycle continually repeating for 4 hours or until you take it off it's base. If you take it off it's base but still want it to maintain the temp, once you place it back on the base you will need to re-select the temp which starts the process all over again. If you do not re-select a temp that indicates you are done using the unit and it will stop heating resulting in the unit very slowly cooling down. Because of the double wall (inner stainless with plastic outer) this cool down process takes quite a while. see less Heats to selected temperature without going over. Once it reaches the selected temp it will cool down up to 10 degrees and then reheat to selected temp with this cycle continually repeating for 4 hours or until you take it off it's base. If you take it off it's base but still want it to maintain the temp, once you place it back on the base you will need to re-select the temp which starts the process all over again. If you do not re-select a temp that indicates you are done using the unit and it will stop heating resulting in the unit very slowly cooling down. Because of the double wall (inner stainless with plastic outer) this cool down process takes quite a while.
Gail A.
· April 23, 2018
  • 1
    vote

    votes
Answer:
Yes. Empty the pot and place it on a counter upside down. Remove the three screws holding the base on. Lift the base and you will see a white horse shoe shaped plastic cover inside the base you just lifted. Remove the two screws holding it on. This will revel the circuit board containing the sound function. Locate t… see more Yes. Empty the pot and place it on a counter upside down. Remove the three screws holding the base on. Lift the base and you will see a white horse shoe shaped plastic cover inside the base you just lifted. Remove the two screws holding it on. This will revel the circuit board containing the sound function. Locate the speaker in the center. Adjacent to two taller black towers; low, black, 1/2” wide with a tiny silver dot in the center. Cover the tiny silver hole with glue and reassemble. see less Yes. Empty the pot and place it on a counter upside down. Remove the three screws holding the base on. Lift the base and you will see a white horse shoe shaped plastic cover inside the base you just lifted. Remove the two screws holding it on. This will revel the circuit board containing the sound function. Locate the speaker in the center. Adjacent to two taller black towers; low, black, 1/2” wide with a tiny silver dot in the center. Cover the tiny silver hole with glue and reassemble.
Jeremy B
· November 10, 2019
  • 1
    vote

    votes
Answer:
yes
PTAN
· January 31, 2018
  • 0
    vote

    votes
Answer:
No, the instructions clearly state that it is made for water only.
Katie D.
· January 2, 2019
  • 0
    vote

    votes
Answer:
I would onl go with about 10 oz's
Gail A.
· August 20, 2018
  • 0
    vote

    votes
Answer:
I Have not tried a tea infuser but I guess you can. I've heated soup in minetoo. Mostly just water.
Pam Hill
· January 10, 2019
  • 0
    vote

    votes
Answer:
Could find no answer on box or in manual. The manual states the company is in Brookfield, Wisconsin with contact info being 888.792.2360 | CustomerCare@thesecura.com
James R White
· October 3, 2019
  • 0
    vote

    votes
Answer:
Cord is about 18” long.
Eugene Castellano
· August 20, 2018
  • 0
    vote

    votes
Answer:
two prong
Gail A.
· August 20, 2018