Customer Questions & Answers

Find answers in product info, Q&As, reviews

There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews

Please make sure that you are posting in the form of a question.

Please enter a question.

Showing 1-10 of 84 questions
Sort by
  • 1
    vote

    votes
Answer:
It will work for both
JB
· August 27, 2019
  • 0
    vote

    votes
Answer:
Please login to the app and then click on Discover, Alerts.
Go to your YI Home App --> Discover --> Alerts.
see more
Please login to the app and then click on Discover, Alerts.
Go to your YI Home App --> Discover --> Alerts.

- YI Support Team,
(Tim) see less
Please login to the app and then click on Discover, Alerts.
Go to your YI Home App --> Discover --> Alerts.

- YI Support Team,
(Tim)

YI Technology
Seller · October 8, 2019
  • 0
    vote

    votes
Answer:
Every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. However, if the camera has an SD card it will record the entire activity and save it.

The camera can also record continuously instead if you turn off ''Activity Detected Recording'' in the camera's settings th… see more
Every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. However, if the camera has an SD card it will record the entire activity and save it.

The camera can also record continuously instead if you turn off ''Activity Detected Recording'' in the camera's settings through the YI Home app.

- YI Support Team
(Tim) see less
Every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. However, if the camera has an SD card it will record the entire activity and save it.

The camera can also record continuously instead if you turn off ''Activity Detected Recording'' in the camera's settings through the YI Home app.

- YI Support Team
(Tim)

YI Technology
Seller · October 10, 2019
  • 0
    vote

    votes
Answer:
A 64GB SD card can hold about 70 hours of video.

- YI Support Team … see more
A 64GB SD card can hold about 70 hours of video.

- YI Support Team
(Tim) see less
A 64GB SD card can hold about 70 hours of video.

- YI Support Team
(Tim)

YI Technology
Seller · October 4, 2019
  • 0
    vote

    votes
Answer:
Yes
TPham1948
· October 18, 2019
  • 0
    vote

    votes
Answer:
This camera doesn't have a deterrent mode, however, every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. You can also consider the YI Outdoor camera which has a deterrent alarm that will go off if it detects any motion. Here's the link for the YI Outdoor camera: htt… see more This camera doesn't have a deterrent mode, however, every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. You can also consider the YI Outdoor camera which has a deterrent alarm that will go off if it detects any motion. Here's the link for the YI Outdoor camera: https://www.amazon.com/YI-Waterproof-Surveillance-Detection-Deterrent/dp/B01CW49AGG/ref=sr_1_4?m=A7K6H818001EY&marketplaceID=ATVPDKIKX0DER&qid=1570739518&s=merchant-items&sr=1-4

- YI Support Team
(Tim) see less
This camera doesn't have a deterrent mode, however, every time the camera detects motion it will send a notification to you with a 6 seconds long alert video. You can also consider the YI Outdoor camera which has a deterrent alarm that will go off if it detects any motion. Here's the link for the YI Outdoor camera: https://www.amazon.com/YI-Waterproof-Surveillance-Detection-Deterrent/dp/B01CW49AGG/ref=sr_1_4?m=A7K6H818001EY&marketplaceID=ATVPDKIKX0DER&qid=1570739518&s=merchant-items&sr=1-4

- YI Support Team
(Tim)

YI Technology
Seller · October 10, 2019
  • 0
    vote

    votes
Answer:
Our YI Home Cameras need to be connected to the power cable at all times as they do not have internal batteries.

- YI Technical Support

YI Technology
Seller · November 8, 2019
  • 0
    vote

    votes
Answer:
If you are trying to do the playback from the Cloud then please check if the cloud service is still active or the service got expired. However, if you are trying to do the playback from the SD card then please make sure the SD card is getting detected on the app.

- YI Support Team, … see more
If you are trying to do the playback from the Cloud then please check if the cloud service is still active or the service got expired. However, if you are trying to do the playback from the SD card then please make sure the SD card is getting detected on the app.

- YI Support Team,
(Tim) see less
If you are trying to do the playback from the Cloud then please check if the cloud service is still active or the service got expired. However, if you are trying to do the playback from the SD card then please make sure the SD card is getting detected on the app.

- YI Support Team,
(Tim)

YI Technology
Seller · October 7, 2019
  • 0
    vote

    votes
Answer:
The smaller one
Micro

Jt
· September 12, 2019
  • 0
    vote

    votes
Answer:
These cameras are compatible only with the YI Home app and can not be viewed on the Google Nest Hub.

- YI Support Team … see more
These cameras are compatible only with the YI Home app and can not be viewed on the Google Nest Hub.

- YI Support Team
(Tim) see less
These cameras are compatible only with the YI Home app and can not be viewed on the Google Nest Hub.

- YI Support Team
(Tim)

YI Technology
Seller · October 11, 2019