Customer Questions & Answers

Find answers in product info, Q&As, reviews

Please make sure that you are posting in the form of a question.

Don't see what you're looking for?
There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&A's Customer Reviews
Showing 1-10 of 1000+ questions
Sort by
  • 407
    vote

    votes
Answer:
I just checked with their support.
It looks like no storage of any kind without cloud. Just video of when you answer which apparently cannot be saved without cloud subscription.
Unless you figure out how to capture that while recording and save on your phone's memory.… see more
I just checked with their support.
It looks like no storage of any kind without cloud. Just video of when you answer which apparently cannot be saved without cloud subscription.
Unless you figure out how to capture that while recording and save on your phone's memory.
I thought it was decently priced until I found about this limitation. see less
I just checked with their support.
It looks like no storage of any kind without cloud. Just video of when you answer which apparently cannot be saved without cloud subscription.
Unless you figure out how to capture that while recording and save on your phone's memory.
I thought it was decently priced until I found about this limitation.

J. S.
· March 21, 2016
  • 83
    vote

    votes
Answer:
it has only an outdoor bell which you may or may not hear from inside. however, all you need to do is connect the 2 terminals of your current doorbell button to the Ring device and it will ring your current indoor bell as well. if you have one.
First Aid Global
· March 30, 2015
  • 38
    vote

    votes
Answer:
If you wire it up where your existing door bell was, it will ring a traditional (wired) door bell inside the house. If you do not have it connected through wiring, only the unit and your mobile devices will ring. They do have the Ring Chime, which is a wireless unit that you plug in inside your house that works with th… see more If you wire it up where your existing door bell was, it will ring a traditional (wired) door bell inside the house. If you do not have it connected through wiring, only the unit and your mobile devices will ring. They do have the Ring Chime, which is a wireless unit that you plug in inside your house that works with the door bell if you want more of a traditional system without the wiring. I haven't seen it on amazon yet, but it is on Ring's website (https://ring.com/chime). see less If you wire it up where your existing door bell was, it will ring a traditional (wired) door bell inside the house. If you do not have it connected through wiring, only the unit and your mobile devices will ring. They do have the Ring Chime, which is a wireless unit that you plug in inside your house that works with the door bell if you want more of a traditional system without the wiring. I haven't seen it on amazon yet, but it is on Ring's website (https://ring.com/chime).
Jexoteric
· June 7, 2015
  • 33
    vote

    votes
Answer:
I have four deveice on one ring...my iphone and Ipad and My wife Iphone and Ipad and works great.
Chadd Corsaro
· March 12, 2015
  • 13
    vote

    votes
Answer:
Lauren, the self contained battery is charged via a micro usb cable that is included with the device. The device must be removed and connected to your computer to charge the internal battery when it gets low. A message will appear on your phone app when that occurs. However, if you have an existing doorbell, the Rin… see more Lauren, the self contained battery is charged via a micro usb cable that is included with the device. The device must be removed and connected to your computer to charge the internal battery when it gets low. A message will appear on your phone app when that occurs. However, if you have an existing doorbell, the Ring can be connected to those wires and the battery is constantly charged using that method. I have mine connected to the door bell wires, and I've not had the need to charge the battery. see less Lauren, the self contained battery is charged via a micro usb cable that is included with the device. The device must be removed and connected to your computer to charge the internal battery when it gets low. A message will appear on your phone app when that occurs. However, if you have an existing doorbell, the Ring can be connected to those wires and the battery is constantly charged using that method. I have mine connected to the door bell wires, and I've not had the need to charge the battery.
linmk2
· May 24, 2015
  • 10
    vote

    votes
Answer:
First you get a pop-up from the ring app saying 'Someone is at your home' and if you touch that notice (or if you manually open the ring app at that point) you'll be taken to the screen where you see the person through the camera on the device. You can than either click 'accept' or 'deny', typically within 30 seconds … see more First you get a pop-up from the ring app saying 'Someone is at your home' and if you touch that notice (or if you manually open the ring app at that point) you'll be taken to the screen where you see the person through the camera on the device. You can than either click 'accept' or 'deny', typically within 30 seconds or so from the notice. I'm not 100% on the amount of seconds, but it seems to be about 30 seconds. If you do nothing, the person will just assume nobody is home. If you click 'deny' the app will close on your phone and the person will see that nobody answered and will assume nobody is home. If you click 'accept' the mic becomes enabled and the video stays on your phone and you can begin talking with the person in real time while watching them. Hope this helps Mitch. see less First you get a pop-up from the ring app saying 'Someone is at your home' and if you touch that notice (or if you manually open the ring app at that point) you'll be taken to the screen where you see the person through the camera on the device. You can than either click 'accept' or 'deny', typically within 30 seconds or so from the notice. I'm not 100% on the amount of seconds, but it seems to be about 30 seconds. If you do nothing, the person will just assume nobody is home. If you click 'deny' the app will close on your phone and the person will see that nobody answered and will assume nobody is home. If you click 'accept' the mic becomes enabled and the video stays on your phone and you can begin talking with the person in real time while watching them. Hope this helps Mitch.
Deacon Fahl
· November 5, 2015
  • 10
    vote

    votes
Answer:
The motion detection was started in February. Word of caution ....wait until the mail lady rings the door bell before speaking to her. I scared the dickens out of her the first time.
Richard Milliken
· March 22, 2015
  • 7
    vote

    votes
Answer:
It's as secure as the surface you're attaching it to. Wood is great, stucco, not so much. On the plus side, Ring insures them for life against theft.
Ian M Parham
· March 31, 2015
  • 4
    vote

    votes
Answer:
You can link it to multiple cell phones - I created a primary "master" account for my phone (which can configure Ring), and created a second account which I set up on my wife's phone and invited as a guest to my master account (meaning the guest can't change settings on the doorbell). It's really quite easy to do from the app.
Ceesar
· April 30, 2015
  • 4
    vote

    votes
Answer:
If you don't buy their cloud service there is a "work-around" You lose their cloud storage but you can download a "game recorder" such as DU Recorder (for Android). DU Recorder can be running in the background (puts a small start "dot" on the side of your screen), and when your doorbell rings, before you answer it, sta… see more If you don't buy their cloud service there is a "work-around" You lose their cloud storage but you can download a "game recorder" such as DU Recorder (for Android). DU Recorder can be running in the background (puts a small start "dot" on the side of your screen), and when your doorbell rings, before you answer it, start the recorder. It will record all screen video until YOU turn it off. So, don't forget to turn off the video after your done with the door. Video is stored in your normal "picture" area of the phone with DU Recorder. Problem here is, of course it does NOT record anything if you don't turn on the recorder before you answer the doorbell on your phone. see less If you don't buy their cloud service there is a "work-around" You lose their cloud storage but you can download a "game recorder" such as DU Recorder (for Android). DU Recorder can be running in the background (puts a small start "dot" on the side of your screen), and when your doorbell rings, before you answer it, start the recorder. It will record all screen video until YOU turn it off. So, don't forget to turn off the video after your done with the door. Video is stored in your normal "picture" area of the phone with DU Recorder. Problem here is, of course it does NOT record anything if you don't turn on the recorder before you answer the doorbell on your phone.
r.griffith
· December 18, 2017