-
Zinus 10 Inch Gel-Infused Green Tea Memory Foam Mattress, King
- ›
-
Customer reviews
- Zinus 10 Inch Gel-Infused Green Tea Memory Foam Mattress, King
- ›
- Customer reviews
Top positive review
Excellent Mattress - Can't Beat the Price!
June 12, 2017
I replaced a 20+ year old Sleep Number mattress with this mattress. I've had it over a week now and love it. The mattress is medium firm, which I like. The top layer of gel-infused foam provides a bit of sink in comfort, but not to the extent that it's hard to move or change positions. Mine expanded to a full 12" within 2-3 hours of putting it on my bed (I kept the Sleep Number foundation on the bed under this mattress). I don't wake up with back or shoulder pain at all. My old Sleep Number mattress was giving me both. To give you an idea of the give in the top layer, I have attached a couple of pics of my dogs on the mattress. I will say, they LOVE the new mattress and I have a hard time getting my Pittie (Black & White pup) to get off of it. The Rottie/Shepherd weighs about 92 pounds and you can see, the mattress has a good amount of cushioning for joints and pressure points. It's been a GREAT buy!
I will check back in 3 months and a year so I can say how the mattress holds up over time. Can't beat the price on this and I will be buying another one for my son soon.
A month and a half later - STILL loving this mattress. It is still very comfortable. I sleep great. I don't think it sleeps hot. I don't wake up with back or shoulder pain. I bought a second one on Prime Day for my son. I don't think you can go wrong with this mattress.
Four months later - this mattress is still great! My Pittie races me up the stairs to the bedroom and jumps in the bed first. When I'm at work, she sleeps on the bed. I love it. It's firm, yet comfy. I'm never hot and my room is the hottest room in the house during summer. I've recommended this mattress to all my friends and family. This has been an excellent value.
14 months later - This mattress has held up well over time. It’s still firm yet with enough cushion to be very comfortable. It has continued to be an excellent value for the money paid. No backaches or shoulder pain after sleeping on it. Both my son’s and my mattress are in excellent condition. I continue to recommend this mattress.
I will check back in 3 months and a year so I can say how the mattress holds up over time. Can't beat the price on this and I will be buying another one for my son soon.
A month and a half later - STILL loving this mattress. It is still very comfortable. I sleep great. I don't think it sleeps hot. I don't wake up with back or shoulder pain. I bought a second one on Prime Day for my son. I don't think you can go wrong with this mattress.
Four months later - this mattress is still great! My Pittie races me up the stairs to the bedroom and jumps in the bed first. When I'm at work, she sleeps on the bed. I love it. It's firm, yet comfy. I'm never hot and my room is the hottest room in the house during summer. I've recommended this mattress to all my friends and family. This has been an excellent value.
14 months later - This mattress has held up well over time. It’s still firm yet with enough cushion to be very comfortable. It has continued to be an excellent value for the money paid. No backaches or shoulder pain after sleeping on it. Both my son’s and my mattress are in excellent condition. I continue to recommend this mattress.
1,786 people found this helpful
Top critical review
Buyer beware! Gamble on quality, and NO customer service
March 3, 2018
I have bought 2 bed frames and 1 twin mattress from Zinus before, and love all 3 items. Then I bought this 12" queen mattress, and regret it.
I read several recent reviews before purchasing this that said the bed never fully inflated, and several recent ones that said it was awesome. So I took a gamble and ordered it based on my previous purchases. Sure enough this is one of the defective mattresses. The center never expanded past 9", one end expanded to 5", and the other end never made it past 4".
Looking at the negative reviews I noticed that Zinus reached out to the customers and told them their mattress was under warranty. If the customer would just reach out to Zinus' customer service they would take care of the issue and send out a new one. That is exactly what I did on 2/24/18. I received an automated response within a few hours saying that they were going to review my claim and get back to me. 7 days later and not a single word from them. I even sent a reply to their auto-email like it said to with the hopes it would draw their attention, but still nothing.
Zinus' customer service is a joke. I tried to go about this the right way and give them an opportunity to replace the mattress; however, that has gotten me no where. I still have a defective mattress taking up space in my home. I am still sleeping on an uncomfortable mattress. I am also still out a couple hundred dollars with nothing to show for it. If this is how customers are treated (ignored) then it will not be long before they have no more customers.
In summary, I used to think this company was a quality company. That is why I bought several items from them. 1 defective product, and absolutely no customer service to go with it has made them complete junk. Buyer beware; it is a gamble whether you will get a quality product, and do not expect any form of customer service.
I read several recent reviews before purchasing this that said the bed never fully inflated, and several recent ones that said it was awesome. So I took a gamble and ordered it based on my previous purchases. Sure enough this is one of the defective mattresses. The center never expanded past 9", one end expanded to 5", and the other end never made it past 4".
Looking at the negative reviews I noticed that Zinus reached out to the customers and told them their mattress was under warranty. If the customer would just reach out to Zinus' customer service they would take care of the issue and send out a new one. That is exactly what I did on 2/24/18. I received an automated response within a few hours saying that they were going to review my claim and get back to me. 7 days later and not a single word from them. I even sent a reply to their auto-email like it said to with the hopes it would draw their attention, but still nothing.
Zinus' customer service is a joke. I tried to go about this the right way and give them an opportunity to replace the mattress; however, that has gotten me no where. I still have a defective mattress taking up space in my home. I am still sleeping on an uncomfortable mattress. I am also still out a couple hundred dollars with nothing to show for it. If this is how customers are treated (ignored) then it will not be long before they have no more customers.
In summary, I used to think this company was a quality company. That is why I bought several items from them. 1 defective product, and absolutely no customer service to go with it has made them complete junk. Buyer beware; it is a gamble whether you will get a quality product, and do not expect any form of customer service.
171 people found this helpful
There was a problem filtering reviews right now. Please try again later.
February 21, 2017
I absolutely love this mattress! My husband doesn't snore as bad, I can't even feel him move around anymore (and he moves a lot in his sleep), plus we no longer wake up tired and in pain.
January 29, 2019
As said by many. Great mattress at an unheard of price point. Bought this because a friend bought one and we sleep on it when we visit. I sleep better than on my 2000.00 9 month old name brand mattress with pillow top ( mattress only, kept our old box spring, though mattress company highly recommended we purchase the full set for better performance 🤣). Seriously, if I hadn’t just bought that one....so what we did was buy this awesome mattress and put our fancy schmancy mattress in the guest room. Unboxed it and laid it across two twin beds. Took a few hours to come to size, so we left it alone, with the door shut (no peeking) for about 26 hours. It measured within 1/8” of an inch of the 10” promised. Unlike others I’m not gonna complain. I’m sure if measured again now 2 months later, it might be 10” but no matter the thickness it settled at, it is an amazingly comfortable, firm mattress. Exactly what we wanted after GADS of research on my part. I literally have no complaints after 60 days. I am 95 lbs and my husband is 198 lb. No body indents, no rolling to the center like I did on the 2000$ mattress. I do not notice “sleeping hot”.
If this mattress lasts 4 years, it’s a win/win. Standard 2000$ mattresses are supposed to be replaced after 8 years ( gee, I wonder if that recommendation comes from the mattress company.,🧐) I could buy 5 of these over the next 20 years at the cost of around 1400.00 or 2 standard innerspring mattresses (no box spring, I’m assuming I’m not the only one smart enough not to fall for that upsell!) for 4000.00 hmmmmmmmmmm, and I’m quite sure this will last more than 4 years.
Ok let’s recap:
1. Mattress will grow if you leave it alone and don’t peek.
2. Price is unbelievably more affordable to everyone than SM ( standard mattress). At the same time the quality is not compromised.
3. Described as firm, and it is firm but super comfortable....no pressure point pain for us middle age folk.
4. Placed on a platform base, this is to make it perform better and last longer than on the metal frame sold separately. If you have or will purchase a metal frame, put a piece of thick plywood on frame, under this mattress, and you shouldn’t have indents and lumpy spots like others have noticed. It’s just common sense that a smooth flat surface will be better than the metal open surface of the frame.
5. Immediately covered with a zip on full encasement, water resistant mattress cover.
6. Sleep like you are 20 again!
If you are in your 20’s reading this, enjoy, you too will be middle aged and creaky boned some day “you whippersnapper you!”
Hope this helps those of you who are on the fence about a mattress in a box 📦 that our parents would never trust....
If this mattress lasts 4 years, it’s a win/win. Standard 2000$ mattresses are supposed to be replaced after 8 years ( gee, I wonder if that recommendation comes from the mattress company.,🧐) I could buy 5 of these over the next 20 years at the cost of around 1400.00 or 2 standard innerspring mattresses (no box spring, I’m assuming I’m not the only one smart enough not to fall for that upsell!) for 4000.00 hmmmmmmmmmm, and I’m quite sure this will last more than 4 years.
Ok let’s recap:
1. Mattress will grow if you leave it alone and don’t peek.
2. Price is unbelievably more affordable to everyone than SM ( standard mattress). At the same time the quality is not compromised.
3. Described as firm, and it is firm but super comfortable....no pressure point pain for us middle age folk.
4. Placed on a platform base, this is to make it perform better and last longer than on the metal frame sold separately. If you have or will purchase a metal frame, put a piece of thick plywood on frame, under this mattress, and you shouldn’t have indents and lumpy spots like others have noticed. It’s just common sense that a smooth flat surface will be better than the metal open surface of the frame.
5. Immediately covered with a zip on full encasement, water resistant mattress cover.
6. Sleep like you are 20 again!
If you are in your 20’s reading this, enjoy, you too will be middle aged and creaky boned some day “you whippersnapper you!”
Hope this helps those of you who are on the fence about a mattress in a box 📦 that our parents would never trust....
September 7, 2018
THIS BED CONTAINS FIBERGLASS!!!It comes off on the sheets and throughout the protective lining. I was horrified. Luckily I found out before I slept on it and now I cant get it out of my house fast enough. It is truly shocking that this stuff is in bedding and I saw it with my own eyes. Amazon was great so I will continue shopping with them but this bed is not staying anywhere near my family. It was disappointing and very scary given the fact that all the reviews were great. If you choose to keep the bed or buy one make sure that you NEVER take off the cover. That is the only barrier between you and the fiberglass ( just to be clear I did not take the cover off and still could see the fiberglass shards on my bed frame). Will not he buying a foam mattress again.
July 18, 2019
I was hesitant to purchase a “mattress in a box” type bed as I’ve always had innerspring mattresses bought from the big box stores and admittedly was tired of them wearing out and the price difference plus convenience really swayed me to try a memory foam and after thorough review of the many brands and options available I settled on the Zinus green tea 10 inch king. Not only were we ditching our innerspring and purchasing our first memory foam but we were always finally upgrading from a queen to a king because well we were adding another child and hasn’t quite got the previous one out of the bed yet. The box arrived and was lighter than I had anticipated. My husband and I got it upstairs and unpacked in less than 20 minutes even with me being pregnant. It did have an odor upon unpacking and since the weather was mild I was able to leave the window in our bedroom open for about 2 days to help with the air circulation to not only aid the filling out process but also the smell. I wouldn’t describe the smell as being “chemical” but it is certainly different and unnatural. We’ve had it now for about 3 months and the corners took almost that full time to completely inflate but now the mattress is exactly the measurements it should be and sleeping on it has been a major improvement from our old innerspring. My husband deals with lower back pain and reports a significant improvement with this mattress. We are both side sleepers and find the firmness to be perfect. The mattress keeps us cool and even with an added mattress protector I don’t find we overheat like we did with the innerspring. All in all I will say the value and quality is superb and I would definitely recommend this mattress to others. My only complaints were the initial smell and the length of time it took for the mattress to reach the full 10” all around.
... firmer than expected (about 8/10 in firmness) but a great deal nonetheless when compared to name brand alternatives
April 1, 2017Much firmer than expected (about 8/10 in firmness) but a great deal nonetheless when compared to name brand alternatives. I'm keeping it.
September 23, 2019
WARNING!!!!!!!!!! DO NOT BUY THIS BED!!!!!
This mattress contains fiber glass, we took the cover off to wash it and an explosion of fiber glass went on out floor,clothing,bedding and all in the air. We had to replace all of it and stay the night in a hotel because if not we would be breathing fiber glass. The cover has a zipper that you can easily remove the cover, there is no lock or tie or tag saying do not remove it. Why would they make a bed where you can even remove the cover if it’s hazardous if you do so. Zinus says that taking off the cover voids the warranty and it says not to remove it but those tags are on the other size of the mattress like any other tags you wouldn’t normally read. It has cost us so much money to replace al our things. A company quoted us 1800 to clean the air after this incident. Amazon is taking no responsibility in even trying to refund us for the mattress, not the cost of our clothing, bedding, hotel and the time it took to try our best to clean the fibers. For days after I would still feel fiberglass on my skin.
Again do not buy this mattress.
This mattress contains fiber glass, we took the cover off to wash it and an explosion of fiber glass went on out floor,clothing,bedding and all in the air. We had to replace all of it and stay the night in a hotel because if not we would be breathing fiber glass. The cover has a zipper that you can easily remove the cover, there is no lock or tie or tag saying do not remove it. Why would they make a bed where you can even remove the cover if it’s hazardous if you do so. Zinus says that taking off the cover voids the warranty and it says not to remove it but those tags are on the other size of the mattress like any other tags you wouldn’t normally read. It has cost us so much money to replace al our things. A company quoted us 1800 to clean the air after this incident. Amazon is taking no responsibility in even trying to refund us for the mattress, not the cost of our clothing, bedding, hotel and the time it took to try our best to clean the fibers. For days after I would still feel fiberglass on my skin.
Again do not buy this mattress.
September 24, 2018
The Zinus 10 inch mattress arrived. I could not wait to open the box. I had viewed a video another customer posted about unpacking the mattress and read many reviews so that I would know what to expect. As soon as I cut the sealed plastic it slowly started to expand. Within 30 minutes it was already almost 9 inches tall! Very little smell. I had been sleeping on a Simmons plush pillowtop mattress for the last few years. In the last few months I had increasing trouble with waking during the night with all over aches and pains. I was hoping that this mattress would make a difference. I unpacked it at noon the day it arrived and that night I could wait no longer to try it out eventhough I was suppose to wait at least 24 hours. Desparate for sleep at 3 am I laid down on it. It was much firmer than my mattress, but within 10 minutes I was asleep! I woke up feeling better and with far less pain than I normally do. I am so pleased. As I said it is quite firm, but from the reviews that I read it should sleep a little softer after a few weeks. If this works out we plan to buy two more mattresses for other bedrooms! I have slept on it 3 nights so far. I will add to my review later to let you know how it goes! And I might add that is was so much lighter and easier to move than my old mattress!
April 26, 2019
I was hesitant to buy this mattress (10" King) based on the wide spectrum of reviews, but the price made it worth the risk. We unpackaged it immediately & let the mattress lay flat on the floor for 72hrs - the middle poofed up perfectly, but all the sides & corners were compressed still (I made sure during the 72hrs that the cover wasnt inhibiting the rise). On a whim I punched & kicked the corners & a little bit later they were poofier than they had been!
So here is the trick that made the rest of the mattress fully expand to 10" - while it is flat on the floor - STOMP ON IT! Do a bunch of baby shuffle high-knee steps all over the edges (or wherever it is still compressed) then flip it over and do the same to the other side. Make a few laps. I think this breaks up the foam a bit & allows the layers to expand! By that evening the mattress was even & 10" poofed across the whole thing.
Give it 3 nights to get comfortable - it felt super hard to me (& my husband who wanted the firm mattress. I love soft mattresses but compromised so we could move from a queen to a king). My neck hurt the first two nights, now we both sleep great.
For real, Michael Flatley the crap out of your mattress if it doesnt poof up. You cant overdo it.
So here is the trick that made the rest of the mattress fully expand to 10" - while it is flat on the floor - STOMP ON IT! Do a bunch of baby shuffle high-knee steps all over the edges (or wherever it is still compressed) then flip it over and do the same to the other side. Make a few laps. I think this breaks up the foam a bit & allows the layers to expand! By that evening the mattress was even & 10" poofed across the whole thing.
Give it 3 nights to get comfortable - it felt super hard to me (& my husband who wanted the firm mattress. I love soft mattresses but compromised so we could move from a queen to a king). My neck hurt the first two nights, now we both sleep great.
For real, Michael Flatley the crap out of your mattress if it doesnt poof up. You cant overdo it.
March 31, 2018
I bought this memory foam mattress as I needed to upgrade from queen to a king and also for my back pain reasons. This definitely does not worsen the back pain but at the same time does not reduce it too. I have been using this for about three months now, and at least this is what I have seen so far. It was delivered as a compressed and rolled package. I was a little skeptical about how this whole thing will come up to shape. To my surprise, it worked like a charm. I have included a video of the unpacking of this mattress, it came up to 6 inches immediately after unpacking, while it came to the actual size of 8 inches within hours. However, I left the mattress unused for 48 hours as mentioned in the instruction manual. There was a little bit of smell from this mattress for a couple of days, but I did not feel it after that. I would rate the firmness as a medium firm as I expected. Overall it has been an okay kind of experience, so far. Not great as I expected.
March 13, 2019
We have let this bed decompress for an entire week without sleeping on it or being on it at all whatsoever and it is still not decompressed in some places. It also is definitely not the 10 inch mattress we ordered. The highest it is at is 8 inches in some spots and in other spots it is just over 6 inches. It came folded and rolled and the two spots it was folded there are still huge creases in and one of the corners that has not decompressed also has a big gap in the foam (pictured.) To top it all off, I tried to unzip the cover to see what was going on, and the zipper is broken. The cover is fairly loose because of the decompression issues and I can’t even get it off... I feel this will make the bed less comfortable. as well because it won't smooth out. We would probably return this if we could, but I have no idea how we'd even get it back in the box with how wonky it turned out.
There are 6,616 customer reviews and 6,735 customer ratings.
