Amazon.com: Customer reviews: Zinus 10 Inch Gel-Infused Green Tea Memory Foam Mattress / Cooling Gel Foam / Pressure Relieving / CertiPUR-US Certified / Bed-in-a-Box, King

Top positive review

Excellent Mattress - Can't Beat the Price!

Reviewed in the United States on June 12, 2017

Update: 3 years later, I still love this mattress. It’s held up, is supportive and comfortable and never sleeps hot. It’s been a very good buy for me. It’s a very good inexpensive mattress that has proven to be a great value.

I replaced a 20+ year old Sleep Number mattress with this mattress. I've had it over a week now and love it. The mattress is medium firm, which I like. The top layer of gel-infused foam provides a bit of sink in comfort, but not to the extent that it's hard to move or change positions. Mine expanded to a full 12" within 2-3 hours of putting it on my bed (I kept the Sleep Number foundation on the bed under this mattress). I don't wake up with back or shoulder pain at all. My old Sleep Number mattress was giving me both. To give you an idea of the give in the top layer, I have attached a couple of pics of my dogs on the mattress. I will say, they LOVE the new mattress and I have a hard time getting my Pittie (Black & White pup) to get off of it. The Rottie/Shepherd weighs about 92 pounds and you can see, the mattress has a good amount of cushioning for joints and pressure points. It's been a GREAT buy!

I will check back in 3 months and a year so I can say how the mattress holds up over time. Can't beat the price on this and I will be buying another one for my son soon.

A month and a half later - STILL loving this mattress. It is still very comfortable. I sleep great. I don't think it sleeps hot. I don't wake up with back or shoulder pain. I bought a second one on Prime Day for my son. I don't think you can go wrong with this mattress.

Four months later - this mattress is still great! My Pittie races me up the stairs to the bedroom and jumps in the bed first. When I'm at work, she sleeps on the bed. I love it. It's firm, yet comfy. I'm never hot and my room is the hottest room in the house during summer. I've recommended this mattress to all my friends and family. This has been an excellent value.

14 months later - This mattress has held up well over time. It’s still firm yet with enough cushion to be very comfortable. It has continued to be an excellent value for the money paid. No backaches or shoulder pain after sleeping on it. Both my son’s and my mattress are in excellent condition. I continue to recommend this mattress.

3,205 people found this helpful

Top critical review

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Howitzerfox

Buyer beware! Gamble on quality, and NO customer service

Reviewed in the United States on March 3, 2018

I have bought 2 bed frames and 1 twin mattress from Zinus before, and love all 3 items. Then I bought this 12" queen mattress, and regret it.

I read several recent reviews before purchasing this that said the bed never fully inflated, and several recent ones that said it was awesome. So I took a gamble and ordered it based on my previous purchases. Sure enough this is one of the defective mattresses. The center never expanded past 9", one end expanded to 5", and the other end never made it past 4".

Looking at the negative reviews I noticed that Zinus reached out to the customers and told them their mattress was under warranty. If the customer would just reach out to Zinus' customer service they would take care of the issue and send out a new one. That is exactly what I did on 2/24/18. I received an automated response within a few hours saying that they were going to review my claim and get back to me. 7 days later and not a single word from them. I even sent a reply to their auto-email like it said to with the hopes it would draw their attention, but still nothing.

Zinus' customer service is a joke. I tried to go about this the right way and give them an opportunity to replace the mattress; however, that has gotten me no where. I still have a defective mattress taking up space in my home. I am still sleeping on an uncomfortable mattress. I am also still out a couple hundred dollars with nothing to show for it. If this is how customers are treated (ignored) then it will not be long before they have no more customers.

In summary, I used to think this company was a quality company. That is why I bought several items from them. 1 defective product, and absolutely no customer service to go with it has made them complete junk. Buyer beware; it is a gamble whether you will get a quality product, and do not expect any form of customer service.

1,103 people found this helpful

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julie

Fiberglass everywhere!!!!

Reviewed in the United States on September 7, 2018

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

THIS BED CONTAINS FIBERGLASS!!!It comes off on the sheets and throughout the protective lining. I was horrified. Luckily I found out before I slept on it and now I cant get it out of my house fast enough. It is truly shocking that this stuff is in bedding and I saw it with my own eyes. Amazon was great so I will continue shopping with them but this bed is not staying anywhere near my family. It was disappointing and very scary given the fact that all the reviews were great. If you choose to keep the bed or buy one make sure that you NEVER take off the cover. That is the only barrier between you and the fiberglass ( just to be clear I did not take the cover off and still could see the fiberglass shards on my bed frame). Will not he buying a foam mattress again.

62 people found this helpful

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22 comments

Chihuahua Mama

AMAZING

Reviewed in the United States on February 21, 2017

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

I absolutely love this mattress! My husband doesn't snore as bad, I can't even feel him move around anymore (and he moves a lot in his sleep), plus we no longer wake up tired and in pain.

205 people found this helpful

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SHARON WAYNE

All the good None of the bad. Happiness in a box at an affordable price. Don’t hesitate any longer!

Reviewed in the United States on January 29, 2019

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

As said by many. Great mattress at an unheard of price point. Bought this because a friend bought one and we sleep on it when we visit. I sleep better than on my 2000.00 9 month old name brand mattress with pillow top ( mattress only, kept our old box spring, though mattress company highly recommended we purchase the full set for better performance 🤣). Seriously, if I hadn’t just bought that one....so what we did was buy this awesome mattress and put our fancy schmancy mattress in the guest room. Unboxed it and laid it across two twin beds. Took a few hours to come to size, so we left it alone, with the door shut (no peeking) for about 26 hours. It measured within 1/8” of an inch of the 10” promised. Unlike others I’m not gonna complain. I’m sure if measured again now 2 months later, it might be 10” but no matter the thickness it settled at, it is an amazingly comfortable, firm mattress. Exactly what we wanted after GADS of research on my part. I literally have no complaints after 60 days. I am 95 lbs and my husband is 198 lb. No body indents, no rolling to the center like I did on the 2000$ mattress. I do not notice “sleeping hot”.
If this mattress lasts 4 years, it’s a win/win. Standard 2000$ mattresses are supposed to be replaced after 8 years ( gee, I wonder if that recommendation comes from the mattress company.,🧐) I could buy 5 of these over the next 20 years at the cost of around 1400.00 or 2 standard innerspring mattresses (no box spring, I’m assuming I’m not the only one smart enough not to fall for that upsell!) for 4000.00 hmmmmmmmmmm, and I’m quite sure this will last more than 4 years.
Ok let’s recap:
1. Mattress will grow if you leave it alone and don’t peek.
2. Price is unbelievably more affordable to everyone than SM ( standard mattress). At the same time the quality is not compromised.
3. Described as firm, and it is firm but super comfortable....no pressure point pain for us middle age folk.
4. Placed on a platform base, this is to make it perform better and last longer than on the metal frame sold separately. If you have or will purchase a metal frame, put a piece of thick plywood on frame, under this mattress, and you shouldn’t have indents and lumpy spots like others have noticed. It’s just common sense that a smooth flat surface will be better than the metal open surface of the frame.
5. Immediately covered with a zip on full encasement, water resistant mattress cover.
6. Sleep like you are 20 again!
If you are in your 20’s reading this, enjoy, you too will be middle aged and creaky boned some day “you whippersnapper you!”

Hope this helps those of you who are on the fence about a mattress in a box 📦 that our parents would never trust....

18 people found this helpful

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ThornW87

Great value and quality for the price

Reviewed in the United States on July 18, 2019

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

I was hesitant to purchase a “mattress in a box” type bed as I’ve always had innerspring mattresses bought from the big box stores and admittedly was tired of them wearing out and the price difference plus convenience really swayed me to try a memory foam and after thorough review of the many brands and options available I settled on the Zinus green tea 10 inch king. Not only were we ditching our innerspring and purchasing our first memory foam but we were always finally upgrading from a queen to a king because well we were adding another child and hasn’t quite got the previous one out of the bed yet. The box arrived and was lighter than I had anticipated. My husband and I got it upstairs and unpacked in less than 20 minutes even with me being pregnant. It did have an odor upon unpacking and since the weather was mild I was able to leave the window in our bedroom open for about 2 days to help with the air circulation to not only aid the filling out process but also the smell. I wouldn’t describe the smell as being “chemical” but it is certainly different and unnatural. We’ve had it now for about 3 months and the corners took almost that full time to completely inflate but now the mattress is exactly the measurements it should be and sleeping on it has been a major improvement from our old innerspring. My husband deals with lower back pain and reports a significant improvement with this mattress. We are both side sleepers and find the firmness to be perfect. The mattress keeps us cool and even with an added mattress protector I don’t find we overheat like we did with the innerspring. All in all I will say the value and quality is superb and I would definitely recommend this mattress to others. My only complaints were the initial smell and the length of time it took for the mattress to reach the full 10” all around.

7 people found this helpful

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Amy Mayfield

Buy the 10 inch

Reviewed in the United States on October 2, 2020

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

I needed a new bed and a family member had bought this mattress in the 12 inch and love it. So I wanted one but the $200 price difference between the 10 and 12 inch bothered me and being on a budget I decided to get the 10inch for the value. It was a wonderful decision this mattress is so comfortable I worried about it being to soft for my bad back but that was not a concern the mattress has a wonderful firm feel to it. You sink down an inch or so just enough to be comfortable. The box was beat up on arrival that was not an issue the mattress is double wrapped in the box. So save the money and buy the 10 inch you won’t be disappointed and with the money saved I bought the 18 inch platform frame to put it on so I get a goodnight sleep and a ton of storage with full size totes placed under the bed. I read the reviews on the 12 inch it should have been number one mattress period

One person found this helpful

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East Texas

I wish I had found this sooner!

Reviewed in the United States on September 24, 2018

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

The Zinus 10 inch mattress arrived. I could not wait to open the box. I had viewed a video another customer posted about unpacking the mattress and read many reviews so that I would know what to expect. As soon as I cut the sealed plastic it slowly started to expand. Within 30 minutes it was already almost 9 inches tall! Very little smell. I had been sleeping on a Simmons plush pillowtop mattress for the last few years. In the last few months I had increasing trouble with waking during the night with all over aches and pains. I was hoping that this mattress would make a difference. I unpacked it at noon the day it arrived and that night I could wait no longer to try it out eventhough I was suppose to wait at least 24 hours. Desparate for sleep at 3 am I laid down on it. It was much firmer than my mattress, but within 10 minutes I was asleep! I woke up feeling better and with far less pain than I normally do. I am so pleased. As I said it is quite firm, but from the reviews that I read it should sleep a little softer after a few weeks. If this works out we plan to buy two more mattresses for other bedrooms! I have slept on it 3 nights so far. I will add to my review later to let you know how it goes! And I might add that is was so much lighter and easier to move than my old mattress!

2 people found this helpful

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Katrna

Light and comfortable (cool, but not cold) foam mattres

Reviewed in the United States on September 14, 2020

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

I was trying to decide whether to stick to 12” or this 10” memory foam and very glad to order a King size! For the price and 2-day shipment, the value and quality was very good investment! I have been having pains when waking up from the 12” box spring mattress that was handed down to me from my mom, and I needed to update both mattress and no bed-frame bedding. I sleep with my twin toddler girls and often get out of bed and sleep and take afternoon naps with them.

I opened the mattress from the unopened manufactured box, and within just an hour of taking it down and letting it rise into it’s normal lied-flat bed, we were using the mattress. I also ordered a Zinus Trish 7” low profile Platform bed frame so it’s not too low leveled from the bedroom floor and it is very compatible, aesthetically modern-concept pleasing, as I have purchased both Zinus mattress and platform bed frame to less than $300 for both King size!! It’s a great deal and they’re both brand new!

For the first week, the pain from the old spring box bed is gone, but I have woken up some mornings with lesser pain. The bed is cool and I am normally a side sleeper, but with this memory foam mattress, prefer and are more comfortable lying on my back to sleep. My daughters have numerous times bounced into the bed and was disappointed when they did not get as much lift since the bed is foam layered! Funny thing to see.

I have never heard about Zinus bed products, but now an invested consumer! I am very glad I ordered this 10” King memory foam mattress!

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Andrea Moon

What Sciatica?

Reviewed in the United States on January 16, 2020

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

After having my son some things in my back didn't return where they were supposed to, leaving me with back pain that can go all the way down to my toes. I'm used to having issues going and staying asleep due to the pain. The first night I went to sleep on this bed my sciatica was definitely active, but when I woke the next morning something felt off. How strange that waking feeling "good" is the new "feeling off." Yes, the sciatica I have has been lessened significantly by this mattress.

Amazingly when it first arrived it puffed up to its full size in only three hours. There was no weird smell and the mattress is delightfully cool to the touch. My king size sheets fit well on it, and there is plenty of room for my husband and I to spread out.

2 people found this helpful

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The Brown Family

The King Size is Terrible.

Reviewed in the United States on April 27, 2020

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

We purchased this same mattress in a Full size for our daughter and her mattress is wonderful. So we bought it as a King size for ourselves and we have hated it everyday since the day we got it which is about three years ago now. It has destroyed our backs and sleep. We could sleep on the wood floor and get better sleep. My husband loves a firm mattress but even he can’t stand this mattress. I’m not sure why it is so different from the full size with regard to comfort, but they are nothing a like.

3 people found this helpful

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Amy Patriquin

Are you kidding me?!?!

Reviewed in the United States on September 27, 2020

Size: KingStyle: 10 InchPattern Name: MattressVerified Purchase

I’ve always spent between $3-5K for a mattress and had never experienced the bliss that is Zinus.
Look..... I just don’t know what this magic is here. The only reason I even ordered one of these cheap mattresses is because I slept on it for 4 glorious nights on a business trip last year and finally had to know what it was. When my hostess sent me an Amazon link for a $250 mattress I thought she was kidding.
This is my second Zinus mattress. Bought a queen last year (10 inch Ultima Version just like the one I first slept on) and I’ve loved it. They are so freaking cheap that I decided to get a King now. Queen will
be in the guest room for future sales pitches.
Watch the pricing....it goes up and down for whatever reason, so if you’re not in a hurry you could even save another $100.
I want to order 10 more and keep them in storage to have as replacements for the rest of my life.
I’ll never sleep again if this company starts changing their product.
Please, Zinus, for the love is all things holy, just keep doing what you’re doing! It’s perfection!!!

One person found this helpful

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Zinus 10 Inch Gel-Infused Green Tea Memory Foam Mattress / Cooling Gel Foam / Pressure Relieving / CertiPUR-US Certified / Bed-in-a-Box, King

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