Top critical review
A "privacy protector" that violates your privacy (and doesn't want you to read its privacy agreement)
October 17, 2017
Reasons you don't want this product:
1) The privacy agreement is a joke. After bragging about how they protect your privacy, the agreement actually says they can send you junk email, telemarket to you, and give your personal info away to their "partners", which of course means anybody that they want.
2) The product won't install unless you're on the internet, which of course means you are vulnerable while you are installing it. (Yes, that's inherent in ANY product that is downloaded from the internet, but Norton could send a CD with a basic version that you could install while off the internet and then update on the internet.) Just the time that you need in order to read the lengthy licensing and privacy agreements means that you are vulnerable for about an hour or more!
3) When you uncheck a box (to say that you don't want something, such as advercrapping), Norton re-clicks the box to turn back on whatever you didn't want.
4) The license agreement (like most companies' license agreements) is long and designed to prevent you from reading it.
5) The process turns on auto-renew by default, and semi-hides the way to turn it off. Disgusted by the product? Norton still wants you to pay for it forever.
6) Norton requires you to waive your right to sue them in a class action suit. (You can arbitrate, but Norton chooses the arbitrator, and of course they only choose arbitrators who are extremely unlikely to rule against them.) (What have they done wrong that makes them want to prevent you from suing them to address the problem? You only need these clauses if you've done something wrong.)
8) You can't block updates (e.g. if Norton slips in some new advercrapping feature, and you decide that you don't want it, you can't block it -- that would be a violation of your contract).
9) Norton wants your phone number so they can telemarket to you (probably about their latest "privacy" features ;-) ).
10) Norton requires your email address, and requires you to accept their "spam".
11) If you actually try to read all the legal agreements, (e.g. the end-user license), Norton punishes you by logging you out. They REALLY don't want you to know what you are signing.
I would have given this product one star, but I know that some of Norton's competitors are almost as sleazy, so I need to leave room for an even lower rating in case I find an even sleazier product in this market segment.
Yes, some other companies have similarly bad practices, but that's no excuse. When the anti-virus company is trying to screw you just like every other company is trying to screw you, the situation is bad indeed.