Amazon.com: Customer reviews: Ashley Mt Dana 15 Inch Plush Hybrid Mattress

Top positive review

Good quality and comfort

Reviewed in the United States on November 8, 2019

I heard a few complaints about it being too soft....if your over 200 and under 6 ft...i wouldnt blame the mattress....anything you try to by soft is going to be to soft...because your overweight....if you of normal weight for your height...the matress is very nice for the money....works as it should...and as it was designed by the manufacturer......not everything was made for the obscure....just putting it in perspective...

Top critical review

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Ash

Want to sleep in a ditch? Then this is for you!

Reviewed in the United States on March 13, 2020

I wrote a previous review after only having the mattress for weeks. This mattress is extremely firm. If you have a bad back I do not recommend. My husband has woken up in more pain all month. Returning.

Update.

Been trying to return this mattress since March 2020. It is AWFUL. My husband and I are not big people. It started to dip within the first month. It's like sleeping in a ditch the dip is so bad. My husband has a back injury from being rear ended by a semi. This bed has done nothing but cause more pain daily. I submitted a request for a return within a month of having it!! That was in MARCH. I have gotten a run around from the seller. Absolutely no emails regarding any of this. I have had to do MULTIPLE A-Z claims. And they magically get withdrawn, which was against my wishes. Amazon is absolutely NO help. Their service has gone down the drain. I am very disappointed and disgusted by this situation that has yet to be resolved 5 months later. 5. Yes, 5 MONTHS. I definitely do not recommend this mattress. This seller. Nor Amazon. Canceling all my amazon subscriptions and canceling my prime account. Taking my business elsewhere.

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From the United States

Ski2di4

softness

Reviewed in the United States on January 13, 2020

Style: PlushSize: TwinVerified Purchase

Many mattresses are not labeled as to what grade of softness they are on the common scale of 5 (hard - hard to med - medium - medium to soft - very soft [sometimes called "plush"]. I was hoping to get a "plush" as it was labeled. Nobody can really tell what the difference of soft and plush is in the matter of mattresses ( I read many blogs). Anyway, it is a good mattress, but it did cause us shoulder and some hip pain - so we decided to return it and look for something better[softer, or "plusher"]. For those who prefer it a bit harder "with more support" it may be a very good choice, and a good deal for that money.
Side Note: It came rolled up [compressed]; without a factory warehouse utility tool it can hardly be compressed again. I wrapped it up carefully in heavy duty plastic sheeting. UPS refused the return delivery, could not specify how they would accept it, if maybe differently packaged(?) So Amazon support courteously refunded me and asked to take care of it, dispose or donate it. Ok, I'll find a charity which can make good use of it.
So, think twice on ordering a [compressed] mattress. Amazon may or may not necessarily refund all the "impossible returns".

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