Top critical review
ALERT! Anybody can steal your doorbell and walk away!
Reviewed in the United States on March 29, 2019
Here’s what happened in my house yesterday. Some thief stole my Ring Doorbell and did a factory reset, then put it under their account and deleted all the historical videos from there, obviously including their footprint caught by Ring.
The whole process is so easy that it doesn’t require any permission from my end. The only notification I got was an email saying, “Your Ring Device Has Changed Ownership”, after the device has been transferred to their account and I already lost access to it.
I’ve had Ring Doorbell and Ring stickup camera for over a year with their Protect Plus Plan which stated, “Your Ring videos are stored in the cloud for up to 60 days (in the USA).” However, Ring Support Team told me the videos are gone and they couldn’t recover it. They do offer free replacement on stolen device, which I appreciated, but now I’m seriously concerned with the functionality of this product.
1. As a security product, why Ring allows factory reset and change of ownership without account holder’s permission? If there’s a permission requirement sent to me (like most security system do nowadays), then I will have opportunity to deny it before they can delete the videos.
2. Since I paid the Protect Plus Plan under my account, I would assume the videos stored in the cloud are associated to my account not with the device. Even if they can delete the video locally stored on the device, why they can delete those stored in the cloud, which supposedly been protected under my account?
The logic behind security products like Ring is that you pay for emergency situations like this. If the system only works when nothing happened but failed when thief coming, I don’t think anybody should waste their money.