To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
This item is advertised as medium roast "smooth and balanced." However the item that was delivered was a flavored coffee "chocolate and toasted nut." Also no refund available even though it is advertised as a different product.