Top critical review
Three bags contained spongy / bloated water swollen kibble.
May 23, 2018
I have been purchasing Purina Pro Plan puppy dog food for the past 18 months without any issues. However, in the last 2 months I've received three bags of food that can only be described as having water damaged kibble. Three bags contained spongy / bloated water swollen kibble. Upon opening the kibble immediately gives off a stale / putrid odor; again, all kibble pieces were swollen in size and spongy.
This sort of issue seems more indicative of a manufacturing or storage quality control issue than anything else. Packaged food was received in-person and stored inside a climate controlled office for less than 2-3 hours before opening. I opened the box and unpacked both bags from original shipping box, and both bags were dry and free of any obvious damage; no holes or punctures evident.