Seller contacted me immediately after I expressed my problem and offered a replacement. It arrived lightning fast. Overall I'm very pleased with their customer service and their product overall (which works well now), and I'm raising my rating.
UPDATED Jul 20, 2019-
Left ear stopped working after 7 months. Still got 7 months of reasonable use, so rating a 3.
UPDATED Dec 2018 -
The seller contacted me, suggesting I try a different music device to solve the problem of previous skip (see review below). Lo and behold, my problem was solved! I therefore upgrade my rating from 3 to 4 stars. I still think it takes too long to skip to next song/previous song (you have to press the button for too long a time), so I'm giving it 4/5 stars. A note that the skip problem ONLY happens in Spotify (not the Google Play Music app), and only with this pair of earphones.
ORIGINAL REVIEW: These would be perfect if not for the design flaw which makes it nearly impossible to go to the last song. Color is gorgeous - a true rose gold. With the included earpad hooks, and when clipped onto clothes with the included clip, the earbuds won't budge from the ears, making them ideal for working out/exercising. I've done high knees, burpees, rock star and cannonball jumps, and these stay in my ears. The sound quality is good too, and it paired quickly with my phone. The buttons allow for play/pause (top button), power off (top button, long press), volume up (middle button), next song (middle button, long press), volume down (bottom button), and previous song (bottom button, long press). Unfortunately, no matter how long or how many times I press the "previous song" button, the earbuds will go to the beginning of the playing song--not the previous song. I've tried pressing this button multiple times with different pressing patterns, and simply get the same song playing from the beginning. I've even gotten a replacement from Amazon with the same problem, indicating it is a design flaw of the earbuds. Also, for the previous/next song, you have to press quite a long time - 3 full seconds (it's generally shorter in the other earbuds and headphones I've tried - 1.5 to 2 seconds). In general, I don't understand why earbuds/headphones have the short press as volume, long press as previous/next song (rather than the reverse) - I think people are far more likely to skip a song than change the volume!
I'm going to have to return these - if they fixed this flaw, I would definitely keep them.
I love the design for the earbuds, it's very simple, not flashy and it came on time like said in the delivery time. It has very nice sound quality and for the price it's just perfect. For the price the quality is very nice and feels like it's not there when you're wearing it. For those who likes working out and doing physical activities the earbuds do not get in your way and depending on what your doing the Bluetooth will be connected, unless of course you're very far away from your phone.
Great color, and the headset is light. There is a small weight in the middle of the headset and it helps to keep it stay on (I place it in the back or the head) and it will keep the headsets stable during exercise and runs.
It is very comfortable and not easy to fall off during exercise, and easy to pair. The sound is beautiful. I lost a few pairs of wireless Bluetooth earbuds before. But these two earbuds are wired and hard to lose. When I go out for a walk or a hike, I can continue to use it for a long time. The built-in microphone makes it easy to answer calls.
So, the headset is okay. It's sad because I love this brand and I feel like there was a lack of quality within the headset. It is a very sturdy Bluetooth headset but the sound isn't as great as I know it could be with this brand. At the same time it's not horrible it's just not as good as I usually have from this brand. I've bought many of their Bluetooth headphones. This one is missing bass to it. Like it has to really be in your ear for you to really feel the bass. It's a great second choice but it's not my first. The headset does Get Loud but I just feel like it's empty because the bass is missing and I listen to a lot of music. Although, when it comes to watching a movie with this headset there great and fine there is no out of sync with the video issue going on. So, it's really up to you
Update: the seller has reached out and offered to replace the product. Thank you for your kindness and wanting the best for your customers.
Had to update my review product is not working after almost two months unfortunately. When talking to others on the phone they hear a buzzing sound I cannot use them while talking to anyone on the phone. I fully charge these headphones and after listening to music for one hour it says low battery low battery and then will shut up. Unhappy at this point.
After reading all the positive reviews I decided to order these and was pleasantly surprised! The sound is crystal clear when playing music and when talking I have been told that it’s very clear. These do not sweat when working out I love the extra ear pads that come with them. Will definitely order a second pair just to have. Love these. Awesome buy.