Top critical review
September 23, 2018
Okay everyone, be very careful with this one. When we went through the installation instructions everything seemed to be going well up to a point where a sign in screen appears with your log in name and password (you created in an earlier step). The problem starts here...after trying to log in the process becomes circular and won't connect, even after several attempts. This is where it gets dicey. We contacted their on-line chat service, explained the problem and a service tech called to "help". The gist: after going through a few different windows on my computer and installing software to remote into my computer the tech announces you have a trojan virus and to remove it the cost will be $89.00 an hour or up to $600.00 and of course I can't use my computer for the next two hours because my financial information is at risk and other people now have control of my home network. Well...we have BitDefender installed so I had to question this, after talking with the folks at BitDefender with their tech investigating my system, they told me they have received similar calls with unscrupulous "tech's" trying to sell you a service you really don't need. Btw: we never got the extender to work and it will be going back to Amazon as soon as my hot little hands can box it up...sometimes if the deal looks too good, you really need to question why.