Product came perfectly packaged. My issue is with the fragrance. It is VERY strong. It's like walking into a small bathroom Right after someone sprayed an entire can of air freshener. I personally refuse to use it on my newborn.
This baby wash worked great on me, did not dry my skin out and left me cool and clean. I have sensitive skin so if it worked for me hopefully it will work for a baby too. I love the fragrance, it's different from Johnson's baby shampoo, but it's a mild and pleasing floral scent. I prefer a mild fragrance as fragrance free washes and shampoo smell dank and weird to me. It did not make my eyes red like another wash I used from the same company.
By the way, this baby wash and shampoo is great for cleaning make up brushes too as they need the same gentle cleansing. The price is decent for a 4 bottle pack.
I love the all on one body and hair shampoos for children. Bathing a wiggly toddler is tough so one product is best. This shampoo is moisturizing enough for their skin and leaves the hair clean and smelling good.