Top critical review
dolls head sticks making awful noise, eyes don't open ...
Reviewed in the United States on March 13, 2018
dolls head sticks making awful noise, eyes don't open when should, what can be done I know that there has been a lot of dolls that had same problem what can you do for me? My grand daughter is very saddened by this she gets very upset does not want to play with this very expensive doll. I have tried everything what was suggested to do on pamphlet but still sticks and eyes won't open when should. I RECEIVED THE REPLACEMENT FOR THIS DOLL TODAY, WHICH I ALSO RECEIVED TODAY IT WAS IN UNEXCEPTABLE CONDITION: MISSING EYELASYES ON LEFT EYE CLEARLY A USED NOT A NEW DOLL WHICH I ORDERED. BOX WAS SMASHED INSIDE THE AMAZON BOX. WHICH WAS NOT FROM SPINMASTER THE DOLL WAS NOT TIED DOWN INSIDE THE SPINMASTER BOX ACCESSORIES WERE LOOSE INSIDE NOT TIED DOWN. THE PAMPHLET WAS SET ON TOP OF BOX NOT INSIDE THE BOX.
SPINMASTER WHO IS THE MANUFACTURE PUTS THE PINK BOX WITH CLEAR WINDOW INSIDE ANOTHER BOX. THE DOLL IS ATTACHED TO THE WINDOWED BOX WITH TIES LOTS OF THEM AS WELL AS THE ACCESSORIES. THIS DOLL IS CLEARLY USED AND BROKEN. PLUS DIRTY SKIN. THIS IS THE SECOND DOLL NOW I WILL BE RECEIVING ANOTHER ONE ON MONDAY I HOPE IT WILL BE NEW STRAIGHT FROM SPINMASTER AND SOLD BY YOU. NEW MEANS NEW NOT DAMAGED AND USED. YOUR FULFILLMENT DEPARTMENT SHOULD BE ASHAMED SENDING A CUSTOMER AN ORDER THAT SHOULD BE TOSSED IN TRASH AND NEVER SENT TO A CHILD. I HOPE WHO EVER IS IN CHARGE OF THIS DEPARTMENT GIVES A REPRIMAND TO WHOM EVER IS AT FAULT FOR SUCH A HORRIBLE THING TO DO TO A CUSTOMER. I HOPE AMAZON IS NOT FEELING THIS IS OK TO DO TO THEIR FAITHFUL CUSTOMERS. THIS DOLL SHOULD HAVE BEEN TRASHED AND NEVER RESENT TO ANYONE NOT EVEN GOODWILL. IT WOULD HORRIFY A CHILD.